Of all the vendors we worked with on our wedding day, Buker Limo was truly the only one we were disappointed with. They are terrible on email which was especially difficult for us as we live abroad, so I had to rely on calling them from our sky...pe account to their landline, which proved pricey as we didn't have the option of picking up a local phone. We spoke to a different person each time, and none of them ever quite got our reservation right...even when I called to confirm a few days before the wedding. On the day itself, Buker left the rest of our bridal party at the church because the driver hadn't been told by management that he needed to go back for them, and drove away with the "Just Married" sign that my 4th graders had made for me. This prevented us capturing my grandparents and that sign in any of our professional pictures, as the didn't get to our venue before when the photographers were supposed to leave. When I spoke to Nancy after the wedding, I couldn't believe how rude and accusatory she was...you would think that I was the one who owed her an apology. To me, that was what was most unforgivable...I would have happily given them an average review because of course mistakes happen, but a customer should never be made to feel that they are their fault, especially when they have in writing what the vendor was supposed to have done. With their failure to provide us with adequate service on our wedding day, they refunded us a measly $50 out of over the $1000 we paid. The only full stars I gave were for the service and professionalism that the chauffeurs provided us...management lost the rest with their attitude. I would not recommend them to anyone.