We booked “The Arch” now 108 W. Main almost a year before our wedding. Imagining the beautiful, charming venue we first toured. Midway through planning, it was sold to new ownershi...p and renamed “108 W. Main,” stripping away the magic we fell in love with. Although the new owner, Sasha, promised to honor our original contract, she quickly broke that promise and asked for another to be signed.
1.) We faced surprise fees. Sasha waived when questioned.
2.) Unplanned and unscheduled meetings.
3.) Request for permits for vendors two weeks before wedding. Permits expired by the town on April 1st 2025. Sasha said” Well I guess you picked a bad day.” I was in shock!!! She then laughed and agreed to vendors getting them after the first.
4.) The venue was dirty and had many neglected spaces. The ceremony benches were filthy for where our guests were to be seated, and there was poison bushes right near the entry to ceremony and boardwalk!!! The pavilion was dusty and grimy, the floors sticky and dirty. Dirty wet towels under the bar, clothes left behind, trash cans not emptied, and the bathrooms were poorly stocked. The house once full of charm was now cluttered with business cards and flyers in the family room, giving a business tour guide feel. The lovely balcony was filthy dirty and molded so we could not sit or even lean. We had to clean ourselves so that our clothes, let alone my white wedding dress would not get dirty. We cleaned everything ourselves on our wedding day just so our guests would be comfortable. It felt like we were an inconvenience rather than valued clients.
5.) Communication with Sasha was frustrating and dismissive. She often laughed off our concerns, hung up during conversations, and ignored email commitments. Instead of support…we were given last-minute demands, and unprofessional scheduling. Despite everything, thanks to our own determination and the incredible work of our Coordinator, Photographer, and DJ, our wedding turned out beautiful. It was not because of the venue’s support, It was because we poured hours of hard work and heart ourselves into fixing what was neglected.
6.) None of our wedding photos have been shared by the venue, even though the venue was tagged. Despite guests and vendors calling it one of the most beautiful weddings they had ever seen there, to us that silence speaks for itself.
We are deeply grateful for the memories we made, but the experience with “108 W. Main” and its ownership was a disappointment we wish we could spare future couples from.