15 Acres

xperience was an unforgettable one and that you were very pleased with the work of our vendors. Once again, we wish both you a lifetime of plenty of love and happiness! Warmest, 15 Acres

address the concerns listed in your review. As explained by your photographer, there is a procedure for delivering the high quality wedding photographs and the album. In order to deliver high quality images, the couple must provide the photographer with an address as written on the email that was sent to you with all the digital images on January 15. From there, the couple must select the images for the album which takes anywhere between 3-4 weeks to design the album after the images are selected plus another 4-6 weeks for production. The album images were not selected until February and although the album did take a little longer than expected, the photographer was in constant communication with you during the whole process. As soon as the album was completed on May 9, it was hand delivered to you. From our conversation with your photographer, all high quality images have also been hand delivered to you. The bakery reached out to introduce themselves months in advance but a cake consultation/tasting was not requested until October. Usually, any communication about cake flavors, details, etc. happen after the first consultation and tasting. Although the communication with the bakery was not sooner as expected, they did meet with you at the time the appointment was requested to discuss all the details of your cake. The cake design and flavor that was delivered was exactly what you had asked for and the bakery has documentation of everything that was delivered with your cake details.  The wedding coordinator was aware of your wedding details at all times during the planning process. There was only one occasion when your coordinator was not able to attend a planning meeting due to a last minute personal emergency but the owner was still able to meet with you and plan the wedding details scheduled for that specific meeting. We are very respectful of our couple’s times and that is why instead of cancelling or rescheduling, someone else is always available to help if needed. In regards to the day of coordination, we always have two coordinators on wedding days. The first coordinator is there from 10am-2pm to open the venue and assist with the venue set up while you do your hair and makeup. The main coordinator shows up at 2pm which is hours before the ceremony. The main coordinator stays until the rest of the night and to close the venue down completely. We do apologize if this was not clearly communicated to you in advance but that is the way we schedule our coordinators.  As far as the music, we appreciate any feedback from our clients about our preferred vendors. We take every vendor partnership very seriously at 15 Acres and even undergo a delicate interview process to make sure that each vendor’s values, morals and professionalism equal the high expectations that we seek for our clients. Please note that we have taken all feedback into consideration and we no longer partner with that specific DJ.  The catering deposit that you claim was “sent to the wrong caterer” is a false statement. We have a specific process when booking the caterer and can assure you that this process was followed with your wedding. First, we inform the couple of our preferred caterer and, at the same time, provide the caterer with the couple's contact information and their wedding specifics. Secondly, the caterer reaches out to the couple to set up a consultation and tasting with them. After the tasting, the couple makes their menu selection and it is then when we pay a deposit based on the menu selection and number of anticipated guests. In your situation, we offered one of our two caterers back in March, 2021. We did send your wedding details to the caterer and they did reach out to you to schedule a tasting but you expressed that you did not want to use this specific caterer and we respected your decision. That being the case, a consultation and tasting never happened with this caterer which means that there was never a confirmation nor a menu selection made. No invoice involving your event was ever presented to 15 Acres by this caterer as there was nothing to invoice for which obviously means that no deposit was ever sent to them either. We have all the documentation that shows all communication between you, our caterer and our staff. A tasting was scheduled with the caterer that you did want in October and we sent the deposit to this caterer on October 21st as soon as we received your menu selection.  Our venue takes great pride in our reputation of dealing honestly and with respect for all our clients. Therefore, we kindly ask you to please edit your review to remove the false accusations. At 15 Acres we love what we do. Our entire staff dedicates plenty of time to make sure that each couple's special day is everything they dreamed of and we apologize if you felt this was not the case for your wedding. Once again, thank you for the feedback. Yours sincerely, 15 Acres

e and your rainy day bridal photos turned out so perfect. We truly enjoyed working with you, John and your families throughout the planning process. Wishing you both all the love and happiness, 15 Acres

pportunity to share your wedding day with you. Wishing you and Chad all the best, 15 Acres

sh the family and the newlyweds the best. Sincerely, 15 Acres Family

an all-inclusive package. Your customized package included 8 services provided by 15 Acres in total: a day of coordinator, table place settings, tablecloths, chargers, glass cylinders with mirrors on tables, draping ceremony arbor, cash bar and departure sparklers. Please reference our website for explanation on all-inclusive versus customized packages at https://15- acres.com/wp-content/uploads/2019/07/Wedding-Packages-SneakPeak.pdf Here is a list in order for clarification to each item you mentioned above: 1. Miscommunication: Please note that for all events a contract is written and agreed upon by both parties. An itemized invoice that clearly indicates all services included in their package is provided to all of our couples. We encourage couples to select an all-inclusive package, as this puts most of the responsibility and detailing on us. 2. Champagne Toast: As noted above, a customized package with a cash bar was chosen, therefore champagne was an additional cost. At 15 Acres, we require china and glassware be used for all of our events. This was clearly explained during one of our initial conversations with you and Jason. The $400 we were charging you included the cost of the champagne, the cost of a bartender to serve it and the use and washing of the champagne flutes. 3. Noisemakers were distributed while the toasts were ongoing with specific directions to the guests to use them after the toasts were finished. Unfortunately, we are unable to control children blaring them prior to the toast. 4. Cake: We do apologize for not adding the cost of the cake to the invoice at the time the request was made and for accidentally sending you a text message. We did notify you as soon as we realized that the cake was never added to your original invoice. Our itemized invoice clearly defines the inclusions for all events and although we did agree that this was a mistake from 15 Acres, we moved forward to provide your dream cake at no additional cost. Unfortunately, the originally selected cake vendor went out of business, and as you noted in your review, went MIA a few days before the wedding. We responded quickly by reaching out to other vendors and were able to secure your cake in just two days. 5. Centerpieces: Centerpiece options offered by 15 Acres were discussed in advance, with the final decision made to not include them in the customized package as a means to save money. Since the centerpieces were not provided by our team, we don’t hold responsibility to assemble the decorations. We are, however, more than happy to assist with things such as; adding water to vases, lighting candles, and placing finished centerpieces on the table before the event. The pieces of unassembled centerpieces that you brought in that day consisted of artificial flowers with wire stems. We mentioned that our scissors are for paper use only and are not meant to be used to cut wires. 6. Catering: You selected an outside vendor who had not previously worked at our venue. We did reach out to the caterer and even provided a walk through after hours at our venue to familiarize them with our kitchen and ballroom. Please understand that we are not aware of any prior agreements between you and any outside vendor. We only coordinate the time of arrival, set up and any special requests ahead of time. In this case, the caterer showed up extremely late (minutes before the ceremony), when we specifically asked him to be there at least 2 hours prior to the ceremony. He was unprepared, and did not have the proper equipment, such as chafing dishes and serving utensils, which 15 Acres had to provide. This was a buffet style meal with the guests requesting portions of both entrees and sides as they moved through the buffet line. Regardless, there was inadequate food provided by the caterer for the number of guests that were guaranteed. As soon as we realized that the caterer was running out of food, we had no other option but to reach out to you directly for authorization to purchase more food to feed the remaining guests. 7. Gratuity: The servers are paid an hourly rate, but it is encouraged that they also receive gratuity for their services (just like in a restaurant). This was only a suggestion and never mandatory. With that in mind, you elected to not provide any additional gratuity for the servers. The day of the event, we paid this gratuity for the servers out of pocket. The servers were hired to serve the food, which again, was a buffet style only, and not a plated event. Please note, that they did not have to serve the cake to the guests. 15 Acres staff, which includes bartenders, security and myself, served the cake to the guests. 8. Day of Coordination: Our goal for all couples is to have the least amount of interruptions as possible. A timeline is created a few days prior to the day of the event. In this case, additional activities were added to the discussed itinerary on the actual day of the event without informing the day of coordinator, which created the need to reach out to you directly. 9. Chandelier: We apologize for the inconvenience caused by the chandelier being damaged a few days prior to the event. We were unable to make repairs in time for your wedding day. 10. Staff in Images: During the exit, we hand out and light the sparklers, coordinate guest line up, clear the pathway for your photographer to position themselves to capture the perfect exit for you and open the doors for you to make your grand departure. There is a high probability that some of our staff may appear in some of your exit photos and throughout the event. We do thank you for pointing this out and will make efforts to be more aware of this for future events. 11. Smoke Bombs: It is clearly defined in the contract agreement, that any violation to the terms and conditions will result in withholding of the security deposit. As previously discussed, the deposit cannot be released if any of the following terms are violated: The contract indicates no open flames outside on the property; all vendors must provide $1,000,000 in Commercial General Liability Insurance for Bodily Injury and Property Damage; the names and contact information for your vendors are to be given to us prior to the wedding. You and your vendors are required to do everything within your power to protect the property and wildlife on the property. We were never informed that you were planning on using smoke bombs on the dock and surrounding fields. Had we been told during any of the numerous face-to-face or email communications, we would have insisted on insurance to protect our property. Everything we have read indicate that smoke bombs pose a risk of explosion, burns, stains, and fire. Fortunately, we did not have these issues, but because they pose a risk, they are not permitted without insurance. Additionally, you made a last minute, uninsured change from having your DJ provide “Dancing on the Cloud” effects to having your family members fog the room to the point that we had to immediately pull the machine out of the building before it set off the sprinkler system and created a disturbance. Although the deposit cannot be refunded, you received a generous number of incentives and gifts such as a 25% discount on the venue rental, 25 free guests, a $250 certificate and your grand departure sendoff vehicle (all of which total over $2,500 off your wedding day invoice). At 15 Acres, we work hard to coordinate with all outside vendors, and do our best to ultimately support all couples during their special day regardless of whether they select a customized or all-inclusive package. Once again, we apologize for any misunderstandings. We feel that we did everything we could to make this a special day for you and your guests, despite your feelings towards the outcome. Best Wishes, Stephanie Jacobson

adorable dance between you and your father, the caricature artist and the Whataburger snacks. We are truly lucky to have witness such a beautiful love story between you and Justin. We wish you both many blessings and best wishes and hope that you continue to live a full and joyous life together for many more years yet to come. Happy Anniversary! <3

y

the both of you! Wishing you the best, 15 Acres Family

, The 15 Acres Family

serve you again. Best, The 15 Acres Family

ng we could to be as ready as possible. You and your wife both responded that our commitment was all you could ask for; at no time did you ask for an alternative. We had workers working on the stone and landscaping in freezing temperatures and rain but unfortunately, they were not able to make enough progress. When you came out at 9:00 am the Friday before your wedding, you asked for a plan B. We called at least 30 different venues and gave you five solid options including Agave Estates that fit in your budget (which we offered to cover). We gave you this list by 11:00 on Friday. You said you wanted a different venue which was three times your budget and asked for us to pay for this out of our own pocket. When this venue added on additional costs, you decided to go with Agave Estates, at 5:00 pm. We helped make that happen. We paid for your daughter’s wedding at Agave Estates, we reimbursed your Save the Dates which you had to change, and we reimbursed you for various expenses you incurred since you moved your wedding. We continue to apologize for the uncontrollable weather delays we experienced, but we moved your daughter's wedding at our expense to give her the best alternative solution at the time.