The only reason why I gave them even two stars is because they gave me a free veil and free alterations. That being said, I did not enjoy my experience with them at all.
From the moment I first walked in, I was ignored. Then when I tried to look through the wedding dresses myself (near impossible), they instructed me to look through their books instead, saying I could pick out anything I wanted. Well, they didn't have any of the styles I chose instore, and instead brought me similar styles. I wasn't completely in love with my dress, but between their heavy pressuring and promising that they could turn the strapless neckline into a sweetheart neckline, I caved. I actually regretted my decision up until I saw the dress on me, and it was a beautiful dress. However, during my 2nd fitting, they told me they couldn't do the sweetheart neckline like I had asked becuase there was too much material. So basically I was stuck with the regular strapless neckline. Truthfully, while the dress was beautiful, I wouldn't have chosen it if I had known they couldn't fulfill their promise.
Long story short, there's only two people worth dealing with at that store - Nancy and Helen. The rest don't know English, and treat you like any other person. If you want to be treated like a bride and get special attention, don't go here. They lack in customer service and don't stand by their promises; however, a free veil and free alterations is a nice compensation for my troubles.