Rancho Las Lomas will only allow you to use 24 Carrots for catering, which made us leery of booking, we like to be able to shop around. We negotiated with 24 Carrots at the time of booking Rancho Las Lomas, and because our wedding was in the of...f season, they were able to negotiate pricing with us and even threw in a few extras. By the time we signed, they were able to bring the total cost of the venue+catering down to within $3K of our 2nd choice venue, so we went ahead and took the leap, and we felt like we were getting a good deal even though the pricing was expensive. Our coordinator Lynn was also very patient with us as we went back and forth, line item by line item, through our contract before signing. I think we are a lot more detail-oriented than most customers, and Lynn looked at everything and explained everything patiently. Mid-way through the process, Lynn was promoted and we had a new contact, Nicolle. We did our tasting after we had already booked. Nicolle showed us some options that we had available on charger plates and linens. After we had spent quite a while looking at all the combinations, Nicolle informed us that the ones we picked were not the ones included in our package and would cost extra (hundreds of dollars extra). Luckily, our wedding coordinator had given us a tip to charmeuse linens that were shiny and rich looking but were half the price of the pink tuck that Nicolle had guided us to. Nicolle also sent me pricing (in an email) for charger plate options, and we picked a mid-priced charger plate (white with a silver band). Lynn contacted me to inform me that she was taking over our wedding because Nicolle was no longer with the company. When Lynn took over, she informed us that Nicolle had put in the wrong charger plate price and also that the staffing hours were changing based on the details of our event (e.g., we were serving cake and our milkshake shots later in the night not immediately after dinner -- doesn't everyone do it later?). We were frustrated with 24 Carrots, it seemed like every time we turned around, something was costing extra. I believe them that there is fine tuning when you get to the end of the process, but this was on the order of several hundred dollars on top of all our other expenses, so we had had it with extra costs this late in the process. Lynn worked hard to balance staffing costs and they gave us a different charger plate at cost to keep the cost down. I recommend to 24 Carrots that they change their mode of doing business into a price per person rather than line iteming out everything, it was a big headache for us because we pay attention to the details. In the end, we ended up not tipping Lynn and the wait staff because we felt that we had paid enough to 24 Carrots with all the "fine-tuning". The staff did a good job and I feel guilty that we did not tip them, but we were out of budget and could not keep extending the money. 24 Carrots had told us in the beginning that the staff was paid well and did not expect a tip so I guess it's OK. Overall, the guests all said that the food was delicious and hot and the wait staff did a good job. They really liked the compressed salad and our signature cocktail.