Throughout the 1.5 year planning process, the 255 Milledge team never proactively reached out to us except for when a payment was due. When we had questions and reached out to them, it would take multiple emails and follow-ups to get any sort of response. When they eventually responded, many of our questions still went unanswered. This became a recurring theme. We had questions about the property, the rentals they offer, their bar packages, etc and had to email them multiple times to get any information. You would think they'd want to tell us about their rentals and bar packages up front as a selling point (more $$ for them)? It felt like pulling teeth to get this information. Once we finally got the info we requested, we noticed differing prices from what they sent to our wedding planner vs. what they sent us. We confronted them about this, and they told us they accidentally sent an old version to the wedding planner but would honor that price anyway (as I respectfully thought they should).
When the wedding day arrived, rain and inclement weather impacted our event. After a 15 minute downpour just before the ceremony, the garden was flooded and we were told the ceremony could no longer take place there. When the rain stopped, my son-in-law took it upon himself to find a squeegee and clear the water from the garden, as the venue staff stood by and watched.
When the reception began, we quickly discovered the bartenders we hired through 255 Milledge were inexperienced and did not know how to make basic drinks. Guests were showing them what to do which was very embarrassing. The bartenders also did not have some of the mixers that were included in the bar package we purchased with 255 Milledge, so they were unable to make some drinks entirely.
My biggest advice if you are considering this venue: read everything they send you very carefully and get EVERYTHING in writing. We were told that many things were included with the venue that ultimately were not. It felt like they were nickel and diming us for each little thing we asked them as the wedding day drew near.
We were also told that if there is another event the weekend of our event, that the two brides could share the cost of a tent since the rental companies usually drop the tents off on Thursday and pick up on Sunday/Monday. As wedding day got closer, Kim told us there wasn't an event on Friday, so we wouldn't be able to 'tent-share.' She failed to mention that there was an event on Sunday and she would be providing a tent, decor, stage, bar, and shelves for them. (OUR tent, decor, stage, bar, and shelves.) She even had the nerve to post photos/videos of this event on the 255 Milledge Instagram page, so that we could see our rentals and decor being used at another event the very next day. To say we were angry is an understatement.
When we called Kim to discuss this inconsistency, she was extremely defensive and hostile. She refused to compensate us for the use of our tent or even have a respectful conversation with us. It was our hope to not have to leave a review, but we were left with absolutely no choice. My daughter works in the wedding industry, and knows the value of reviews, both good and bad. She and I agreed that brides and their families deserve to know about our experience with Kim and 255 Milledge. Despite the beautiful setting, we could not recommend this venue in good faith to any family choosing a location for one of the most important days of their lives.