My first introduction with our DJ came as I was tucked away waiting to walk down the aisle. I observed our bridal party awkwardly standing off to the side waiting for the pre-cerem...ony music to conclude, and ceremony music to commence. It was a good 15 minutes that I observed. I then noticed our officiant was not mic'd, as he was supposed to be and the company was to provide a lapel mic. Turns out the DJ couldn't get the lapel mic to work and did not come prepared with a back up solution. Later, after announcing the bridal party (where he butchered a groomsman's name and rushed through the pair), rather than announce dinner or fill space with soft music, it went radio silent. No joke. To where I, as the bride, had to announce dinner. The company requested our timestamps for our first dances, even went as far to review and confirm them a couple of weeks before our wedding but I'm not sure why as our DJ (Bryant) played the songs through entirety. Awkward for the parent dances and guests lost all interest as they were TOO LONG. My husband and I paid for dance lessons/ choreography to match our timestamp, so that was awkward for us to continue dancing when we should have been dipping and kissing. And again, the dances were too long to maintain attention. I tried really hard to let all of this go because why complain? I married the man of my dreams and that is truly special. BUT this is an industry where client feedback IS very important and from the very beginning we expressed to Trinity our need for an experienced DJ as they will set the mood, pace and flow for the entire evening. I sent a very nice email to Trinity regarding our experience and did ask for a small amount of money to be returned due to what we paid our officiant and guests weren't able to hear his beautiful words, and to compensate some for our dance lessons. She passed my email along to her husband, CEO Pat Bruno who was horrible. The man lacks professionalism, was full of excuses and has no tact - at one point telling me to shut my mouth and listen to his excuses for my experience and another time telling me he was not interested in my opinion of the evening. Are you kidding me? I was the client and bride! My opinion should matter quite a bit.