A Rental Connection

2000 pay out for someone different. So we really didn’t have an option. I say this also because I feel like they get customers regardless so it didn’t really matter how we were treated. We were sent a quote and it was already drawn up and nothing was explained or talked about before they sent it. So I emailed to ask what all of this meant on our quote. No response. So I emailed again. After multiple attempts I got an email back and was able to set up a phone call to go over everything. They sent us a catalog that explained everything on the quote and we were able to change the things we wanted to change (which was quite a bit because, again, we didn’t have a say on the quote at first). I asked for an updated quote with all our changes and didn’t get it. Throughout the process of planning, there was very poor communication. It was take weeks for them to respond to emails and multiple emails being sent. Then about halfway through we get an email saying that the person we were working with moved to a different position so we would be working with someone else. When we had the chance to talk to her we told her about the changes we had made to our quote and NOTHING had been changed. So we had to go over everything again and all the changes we had made months ago we had to go through them all. Super inconvenient. I gave 2 stars only because a staff member I talked to multiple times (I’m guessing a sales coordinator or secretary) was very pleasant to talk to and would respond quickly. The company brought the wrong photo booth wall the morning of the wedding so I called her and she was quick to get us the right one. We also had a great experience with the rental company setup crew. They were friendly and would make sure we liked where everything was and how it was all set up. Overall, we would say proceed with caution when using this company because it made things a lot more difficult with little communication to the people that practically are in charge of majority of your wedding things.

er $11,000 only to end up with poor quality rentals, horrible communication and appalling customer service. To all Saddlerock couples, I know that they only give you two rental company options without paying extra, but save yourself the nightmare and go with any other company. Even with all of the issues below leading up to my wedding, I was ready to just move past my horrible experience with ARC. But to see the poor quality of items the day of, I feel compelled to warn future couples. Rentals was our single largest vendor and the rentals I received were not even worth half of what we paid. I only wish I had stuck with my gut and ran far away from this company. Please don't make the same mistake I did. QUALITY: The quality of items that I received was horrendous. Please see photos on my google review. To name a few, the ghost chairs were dirty and almost every single one was visibly scuffed up. The white dance floor was uneven (many people tripped) and had filthy black marks all over it. I could even understand if there were a few scuff marks here or there, but this was jaw dropping. EXECUTION: A Rental Connection would not even complete a walk through at the venue beforehand. Suddenly, the day of my wedding we are about 10 tables short and our caterers have no tables to work with. My caterer said, "A Rental Connection should have known to include that." I have never been married or planned a wedding, so of course, there are things that you rely on the rental company you hire to advise you on. My wedding coordinator also let them know that she had not worked at the Hilltop location at Saddlerock, and would rely on A Rental Connection's expertise to complete the rental order. Needless to say, A Rental Connection did not follow through. COMMUNICATION: As with many COVID brides, my wedding planning process was not easy and many things changed throughout the process. My other vendors were incredibly understanding, flexible, and professional. Kristi at A Rental Connection however, told me flat out "I am not going to spend anymore time on your quote until we have a deposit." Why should anyone be expected to give a deposit without knowing what the final quote total will be? This is the job of a rental company, and you shouldn't be made to feel like a burden. It would take 3-5 emails or phone calls before finally hearing back from anyone throughout the process. It was difficult for my wedding coordinator to get a response from them as well. Finally the week of my wedding, (after Saddlerock had to call the owner) they started being more responsive, so we were able to make some necessary changes to our order... to rub salt in the wound, they charged $150 for "last minute changes". Of course there are last minute changes... you only just started being responsive. The problem is not just one person (Kristi). My venue, Saddlerock had to reach out to the owner several times in order to get someone to respond to us. I wrote to the owner, Les after our wedding to express my concerns and received nothing back from him (in true ARC fashion). I followed up... and received a response from someone else, offering to waive the fee for the last minute table delivery charge, which should have been on my quote from the beginning had A Rental Connection done their job properly.

so was able to acquire table linings and plates they did not have in inventory to help capture our vision. He was also helpful with allowing us to store some larger décor items we brought ourselves and set them up for us on the day of. The day of was seamless and looked beautiful! Overall, working with Bob and A Rental was very smooth and hassle free. We would recommend them to anyone looking at rental options for their wedding or event.

tering and rentals connected. Carlos of A Rental Connection and Stephen of Melrose Catering are truly exceptional to work with – they are helpful, patient, kind, enthusiastic, flexible and knowledgeable. We are so thankful for their guidance and for their detail-oriented, timely communication. In terms of rentals, there is a great range of options to choose from for all types of celebrations, and visiting the showroom to make our selection was such a fun and unique experience during the planning process. We trust completely that our rehearsal dinner and wedding will look gorgeous and so well organized. We look forward to continuing to work together through our wedding weekend in Spring 2021!