A Touch of Class Limousines

the bridal party to the venue, and 1 "getaway car" for the bride and groom at the end of the night. The buses were extremely accommodating and flexible (the girls took a little longer than planned to get ready). The drivers were also very helpful with getting our devices connected to bluetooth so we could take advantage of the sound system! The getaway car at the end of the night was probably the best decision we could've made. It gave my new husband and I a quiet place to just be together and finally share our "we're married!" excitement. The only reason I didn't give 5 stars is that the girls' bus had no AC :( Totally a fluke, and I definitely still loved the service, but in July, no AC was rough!

ed to get out of the vehicle to greet or open doors for groom and daughter. Finally showed back up after ceremony, driver never got out of the vehicle to open doors for bride or groom. Still in negotiations with company for a refund.

umerous questions quickly, provided additional details that helped in the decision-making process, and guaranteed all needs were met. On the wedding day, the superstar was absolutely our limo driver Jeff; he was incredibly patient, kind, and had a calming presence. He was extremely flexible as our plans kept changing and was willing to go to places not on our original schedule. He always helped me out and helped to make sure the dress did not get caught or messed up on the ground. The bus we scheduled via a different company forgot to show up to transport our guests from ceremony to reception; Jeff then took it upon himself to help and transported guests who needed the ride to the reception in rounds, ensuring everyone got there on time, something he was not scheduled or anticipated doing. Guests loved it as they got to ride in a limo and my husband and I loved it as they were able to get there on time. Jeff came back just in time to transport my husband and I where we had our photographer take a picture of us and our limo hero. A Touch of Class is professional, courteous, and goes above and beyond to ensure everything is taken care – my husband and I highly recommend!

thank you!

a booking, I immediately got a confirmation with all the details from them. Their office staff are highly organized. I ended up booking two large shuttle buses to get guests there and back, and a van to haul back our decorations, supplies, leftovers, etc. Of all these, I only rode the van. The guests were happy with the shuttle transport -- they arrived on time at the hotels and at the venue, and stopped at two hotels at no extra charge. There were a couple of things that might could have been done a little better. I would have preferred better coordination with the hotels. Other shuttle companies arriving in the hotel had sign-up sheets in the lobby for the shuttles. If ATOC had those, they didn't get out at either hotel. I had to make sure the hotels put something out, at the very least so people would be aware what time the shuttles were leaving. The hotel staff at both hotels only seemed vaguely aware that we had shuttles, and as a result didn't tell those checking in under our block what time the shuttles were arriving. I suppose this could have been a fault with the hotel staff, except that this was clearly not a problem for other limo companies arriving at the hotel. It was frankly a source of stress for me on my wedding day. The other thing that didn't go too smoothly was the downright weird van drive back from the venue. The driver turned a half-hour straight shot into a full hour odyssey through backroads, wrong turns, and baffling "alternate routes" while touting her local bona fides and knowledge of the area. It was strange to say the least, and considering we had all the leftover booze in our car for the afterparty, it wasn't really appreciated. There were relatively minor issues in the scheme of things though. Everyone got to and from the wedding safely, nobody got left behind, everybody who wanted a lift got one, the vehicles were prompt, and their people were friendly. It was not a perfect experience, but at the end of the day, things went pretty well.

with Jennifer in the planning stages who gave me great guidance in terms of how many seats I would need, the timing of things, etc. She was a pleasure to work with. Only issue I had with A Touch of Class was that one of the buses I booked broke down a few days before the wedding. However, they were in contact with myself and my wedding coordinator as soon as they had knowledge of this, and resolved the situation by replacing the bus with other vehicles in their fleet. All three vehicles ended up being different, which I wasn't a fan of. I did end up with a few extra seats, which was nice. And again, everyone was transported safely so that's what matters! One of the drivers also got lost on the way to the after-party in downtown. Other than small hiccups, all was great!

up to their stereo system and play music for our ride. When I booked, they threw in an hour free which I didn't know about until I looked into their FabNet gift - they said they couldn't give it to me because we already had an hour free (which I confirmed by looking at their online pricing). They were easy to work with throughout my planning stages, and all went smoothly the day of! Oh, and by comparison, SO much cheaper than On the Town...

th Touch of Class and our limo driver. He did wait outside the church as requested, but was quite gruff with our wedding party in trying to get them to hurry onto the bus, and as soon as our photographer stepped onto the bus, he pulled the bus out of the parking lot - no greetings to any of the wedding party or even letting us open some champagne before we were out on the bumpy road. Several of the lights in the limo were out of order, and we couldn't figure out how to turn them on or off, or how to play music. We eventually learned from the driver that we needed an aux cord to play personal music, which as noted below was listed in the terms of service on their website, but I unfortunately must have missed while researching transportation companies. We just drove to our destination without music and were dropped off outside the hotel. We simply felt disappointed that the "Red Carpet Treatment" did not feel as such on our wedding day.

ff was responsive and professional in answering our questions and helping us select the right services, and their drivers were very courteous and professional throughout. We would definitely recommend A Touch of Class!

(Greg) about my driveway, but we'd had a limo in our driveway before (from a family member's wedding) and knew it would be alright. As far as I know, everything went well! But if you have a steep driveway, make sure to mention that when you book - I wish I'd thought to warn him ahead of time. Our shuttle driver was Tom, and while I only briefly saw him, none of the guests had any complaints! The church can be a bit confusing when you follow GPS, so we had some concerns about him finding the location, but we actually saw the bus approaching as we did our first look and knew it had worked out.

venue which was on a military base. This was the only vendor who allowed us to break up our 4 hour minimum into 2 separate trips. So we had 2 hours in the beginning to transport people and 2 hours in the end to take them home. It saved us so much money versus having to rent the bus for 8 hours to cover the whole day. SO GRATEFUL I found this vendor. They were amazing and friendly. Thank you

ty, then groom party, wrap back around to pick up guests, shuttle bus before and after wedding for guests and the party bus again at the end of the night to pick up the entire wedding party. My only thing, and this may be industry standard, but I know this annoys a lot of other brides... is I wish they would offer 1 hour minimums. It was very frustrating to know I am paying for a 2 hour minimum when I only need for an hour. This caused me to not pay for a second shuttle bus which probably would have been helpful. This is nothing against A Touch of Class personally, I know each company has to have their standards, but again.. just frustrating when it comes to weddings when guests don't need to be there so far ahead of time... I just think they should work out a better package for weddings. Also the 2 hour minimum cannot be split. But overall I would definitely use their services again. The quality of the drivers and transportation are top notch!

s in the area... unfortunately, in our case, we didn't even get what we paid for. I'll start out with the good. We had our reception, guest hotel, and ceremony all in different locations so we hired three different shuttle buses through ATCL and two out of the three drivers performed well. The driver for the wedding party limo bus (Michael) was punctual and professional. He even called me the day before to confirm scheduling details. Great service. Frances, the driver of the second bus, did happen to be a little late picking up guests from the hotel to go to the reception. But hey, it happens and most importantly she called to let us know. On the down-side I was told by several guests that she complained on the trip back to the hotel (on her cell phone to the caterer) when told she may have to make another trip to get the rest of the guests due to the third drivers inability to do her job-- meanwhile it’s 1045PM and we paid for the shuttle until midnight. In Frances’s defense though, before the third driver stood us up I had told her that the 1045pm shuttle would be the last. No major complaints, she did her job as expected. Additionally, the people on the phone at ATCL when I booked were both helpful and pleasant. Unfortunately our third driver, Linda, was not so professional. To start things off, when I called Frances and Linda the morning of our wedding to verify they had the correct times and directions, Linda initially told me she was not Linda as if trying to avoid creditors or something fishy like that. I don't presume to know why but VERY unprofessional. She appeared as if she wasnot expecting a call from a client? When I then verified she had the correct route to the reception (there is a low weight limit bridge near Rockland Farms that the buses cannot cross) and asked HER to read me the shuttle times on her contract. Everything was correct and I explained that we needed two buses at the end of the reception so that all guests could make the after-party. She picked up guests from the hotel and took them to the reception as expected... then, SHE NEVER CAME BACK TO GET OUR GUESTS AT THE END OF THE NIGHT! No call, no communication with myself or the two others on the contract. Additionally, when I tried calling her (many times) that night and the following day she never bothered to pick up the phone and her mailbox was full so I couldn't even leave a voicemail. Management at ATCL told me that she said “she was released by a guy in a suit with grey hair” (real specific at a wedding). This was completely bogus since: 1) there was nobody with grey hair on the contract able to release the service and she did not get a signature, 2) she never tried to contact anyone on the contract, 3) SHE ALREADY KNEW THE PLAN FROM BOTH HER CONTRACT AND MY PHONE CALL EARLIER THAT DAY! Absolutely unacceptable!! Management did sound legitimately concerned about our troubles and refunded HALF of the money from her shuttle which, in addition to two good drivers, is the reason I gave ATCL even 2 stars. However, I felt that we should have gotten a full refund from Linda’s shuttle for the inconvenience on our wedding day and where I come from you do not get paid for doing half a job. Not to mention the additional Uber fees, etc., needed to get the rest of our guests back

ably, so a couple of our groomsmen drove separately. So keep this in mind when booking. Would recommend.

driver was very friendly and I like that gratuity was already added and that I was charged a few days before so then I didn't have to worry about payment that night. They added a "just married" sign which was a cute detail. My only complaint is that they do not have more limos available in the Morgantown area because I was also looking for a vehicle to transport the wedding party. Overall it is a great service especially for wedding packages.

us(Bride & Groom)up after the reception. The company had the best pricing and we were overall satisfied with the service. We received complaints from guests about the shuttle driver playing loud music and using his cell phone. We (Bride & Groom) also had some minor issues with our sedan driver taking wrong turns and becoming flustered. I would still recommend this service provider.

ast minute we realized that we wanted to get away in something a little nice than my Buick, and with two weeks to go, were able to rent a limo to take us back to our hotel. So first the bus: Bobby was our driver and he was wonderful. He called me the day before just to make sure I had his number, and the night of the wedding he put up with even the most crazy of our friends. Every time he picked people up, he was friendly and smiling. I also found out that he might have been one of my elementary school bus drivers! Small world! And honestly for over 12 hours of rental for a 40 person bus (brought people to the wedding, took people back to the hotel at the end, shuttled people into Downtown Frederick to continue partying with multiple pick up times) the cost was incredible. Limo: Cathie was our driver, and again she was incredibly friendly and helpful. When I asked if we could make a pit stop up the mountain to take some last minute pictures as the sun was setting, she said it was no problem at all. So my husband, my photographer, Cathie and I drove up to take some absolutely stunning pictures and I can't thank Cathie enough for straying a little from our itinerary. Overall, working with A Touch of Class was great. They were extremely quick to answer emails and their drivers a joy to work with. Definitely recommend.

nd. We used the Limo bus and got the wedding package. The Limo bus was clean and looked just like the picture. The red carpet looks fantastic in the pictures, and the driver looked very nice in his tuxedo. I would definitely use A Touch of Class's services in the future for other events.

he only problem was that the radio in the limo didn't work. When we asked the driver if he could fix it, he stated that he would have to get into the back of the limo to fix this. It was a little disappointing as we had just gotten married and were excited to spend the first few minutes of married life celebrating with our bridal party in the limo. Other than the music issue, everything else was great. They were very responsive to correspondence before the wedding and arrived on time.

everything running really smoothly! The shuttles ran according to the schedule we set, and accommodated our needs! I would recommend A Touch of Class for your wedding transportation needs!

oked fine from the pics so we didn't think there would be any issues. WRONG. When I walked outside to the limo with my bridesmaids on my wedding day I was completely mortified. The white limo they were to transport me in looked as if it came out of a junk yard. The roof was tattered and paint was chopped all over and it smelled and looked horrible inside. Just despicable! We planned a classy and elegant wedding at a local mansion and to pull up in this trash was utterly embarrassing. We had no choice but to get in and I cried almost the entire way to MY OWN WEDDING! The limo looped back around to get my parents and if they didn't get the message from me that we weren't satisfied they sure did from my father who is retired Army and let the driver know he was not happy and his daughter would not ride back in that car. I had friends who arrived early and they told us they were surprised to see us in that limo because they even HEARD it clunking in to the parking lot and there was smoke coming from it. They eventually switched the limo for our exit but it was not without unnecessary stress. I would NEVER recommend this company to anyone. We spoke to the owner afterwards and he said there was nothing wrong with the vehicle and he never got complaints before so clearly he doesn't know or care about quality in his service model. DO NOT BOOK WITH THEM! I posted pics of the limo on Yelp so you can see for yourself. The proof is in the pudding. http://m.yelp.com/biz/a-touch-of-class-limousines-frederick

ar service I have used in 6 months. Please keep in mind that I use a car service no less than 4 times per month. This was the least professional outlet with the oldest fleet I have done business with in the last 5 years. Do yourself a favor for a small group and hire a DC based provider as they are cheaper and provide better equipment and service.

re totally miffed that we were suddenly getting our entire schedule changed. They changed our pick up times, and my husband had to arrive at the venue 3 1/2 hours early because the company was worried they wouldn't be able to fit in all of our pick ups (4) and be able to be on time to their next event! They gave us 2 choices: cut off one pick up (my husband has almost 30 people in his immediate family) or add an extra half hour to the beginning and someone gets picked up earlier. After stressing over the details, and unable to change my hair/make up appointments, my husband agreed to get there early. Then, after changing all of the pick up times for our large family, they went back to the original pick up times and missed half our family because of it- including my DAD! He had to jump on the last shuttle for all of our hotel guests and barely made it on time. The limo itself was stunning, and the driver was beyond professional (which is why I gave it 2 stars instead of 1), but clearly there is a management issue. I was very disappointed, and the company caused us so much stress the week leading up to the wedding and the day of. I would be very clear if using this service to make sure they have enough time to dedicate to your event and don't force you into concessions in order to accommodate poor managerial decision making.

our limo, we went to see the limo that we would be receiving the day of our wedding. We were given a tour and shown the limo; all of our questions were answered. One question that we asked was “What happens if the limo is damaged the night before?” We were told that they always upgrade if something happens to a limo and never downgrade. When I made my arrangements for the limo I talked with the company and was told based on the number of people that would be in our limo and the dresses we would need a 12 person limo in order for everyone to fit comfortably. On the morning of my wedding, I received a phone call stating that the limo was having mechanical problems and they were going to try to get it fixed in time but if not they could provide me with a white 10 person limo (I had booked and paid for a 12 person black limo). I received another call a few hours later telling me that they had fixed the mechanical problems but then the limo was being backed out of the garage the driver’s side door was damaged. Again I was offered the white 10 person limo or the option of having the damaged limo. Since I was told when I made my limo arrangements that we wouldn’t be comfortable in the 10 person I opted to take the 12 person. After asking , I was told that the manager would call me Monday. When I returned from my honeymoon I called and spoke with Bobby the general manager of A Touch of Class. I was told that he didn’t know who told me that they always upgrade but that information was incorrect. I was also told that the person I spoke to when I booked my limo had provided me with the wrong information about the size limo I needed – they told me that he was no longer with the company. I was not offered a refund or discounted services. The only thing that Bobby said was “If you choose to use us again should you need a limo we’ll give you a good deal.” I found this to unacceptable. The only reason that the limo we used wasn’t a complete disaster was because our driver Josh went above and beyond when pulling into the church and reception to make sure the damaged part of the limo never ended up in photographs. I would not recommend using A Touch of Class Limousines their customer service is deplorable

ch room. Our driver did a great job with putting up with our music and noise. Thank you so much!!!

ould or could not have champagne in the back. Jason was very accomodating, helping me in and out of the limo and telling people at the ceremony that I did not want to be photographed getting out of the limo and not seen until I walked down the aisle. The only negative is that he had a second job that he needed to get to after our wedding and was strict on his timeline. So we felt rushed with photos. We did go over on the time, but we provided him with a tip and hoped that would smooth things over a bit.

up at the house to bring us to the church. He could not have been more accommodating and cheerful even though the weather was awful. After the ceremony, it was pouring and I was so bummed because I wanted to get some outside key pictures. Eric and my photographer (who he knew) worked it out by keeping us totally covered in umbrellas as we walked to the spots for our pictures. They both got so wet doing this but it was important to them to make me happy. I was so touched by this. It was one of the highlights of my day that they went above and beyond to get those pictures for me. I would more than highly recommend Eric and the "Touch of Class" Limousine service for your wedding!! Not to mention we did research companies and found that they offered the most service for the best price. No other companies offered the red carpet, top hat and just married sign to go with their limo.

my husband and I walking over the threshold. It was awesome!

e hotel after the wedding. So we hired him from 4:30-6:30 and then from 9:30 - 11:30. he was early, dressed in a tux, and a wonderful host for our 6 mile ride. We wanted to make sure that no one drove after drinking, so we hired a van. It was fine. Clean and comfortable. Jason was the driver and he was amazing. My 86 y.o. mother had trouble getting into and out of the van, so he just gently asked her if she minded him hugging her. She smiled and laughed and said, "Not at all", so he put his arms around her, lifted her out of the van and put her gently onto the pavement in the parking lot. I appreciated that. We also hired him to pick us up at our apartment a day after the wedding at 4 in the morning and drive us to the airport about 30 miles away to start our honeymoon. He showed up on time and took us there. He couldn't be there as promised 10 days later to take us back home so, knowing our flight number, he had another nice driver show up to take us home. That time we hired a limo and it was really nice. I highly recommend them. In fact, our daughter hired Jason to take some folks to the Renaissance Fair and pick them up at the end of the day, with a detour to the airport and then home. Nice people.

eople home than we expected which was great. They never made us worry.

ity for mistakes that the company makes. Because of a mistake that one of their employees had made I never even saw a limousine on my wedding day. Instead of taking responsibility, they blamed me for giving them wrong information which lead to the limo not picking me up on my wedding day. I was so shocked and upset at the entire situation. My sister-in-law had an issue with this company as well. I choose this place not realizing it was the same place that gave my sister-in-law issues until after I had already paid for their services. When my wedding coordinator found out that I was having problems with them she informed me that the wedding booked at my venue the week before had problems with them as well. Even if I was to blame for the error, the way they treat people is horrible.

eception site, we were informed that the limo had a flat tire. Within 30 minutes or so, a replacement vehicle was sent out. This obviously pushed back our arrival time to the church. I will commend Touch of Class on their responsiveness to the unexpected emergency, however the replacement vehicle (shuttle) was no where near the quality of the vehicle I had originally paid for. It was extremely hot in the vehicle (on top of the fact that it was already 100 degrees outside that day), it was extremely dirty...there were cobwebs everywhere and the "complementary" water bottles looked filthy, and there were empty water bottles as well. A few days after the event, the manager did offer a small refund, simply for the fact that the timing was pushed back because of the unexpected emergency. I contacted the manager to see if I could get a more substantial discount because the replacement vehicle was not even close to the quality of the vehicle I paid for. He basically told me that regardless of the condition of the replacement vehicle, they still provided us with transportation services, and therefore he was not "authorized" to give us anymore of a discount due to the poor quality of the vehicle. He did mention that he "would be happy to offer you a substantial discount on any future bookings." So in other words, the only way I could get a more substantial discount is if I book with them again in the future, but I can tell you that absolutely will not be happening. They were very nice throughout the entire process, however I truly feel that they should have been able to offer more compensation for the poor quality vehicle that was provided to us.

g and memorable. The prices were reasonable and included a red carpet and just married sign! I'm very glad we chose A Touch of Class and would highly recommend them!

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ft in there) poped out of the cup holder and spilt beer all down one bridesmaids dress on the way to the ceremony! Also, I'm not sure if this is standard, but we were never informed that we couldn't add additional time onto the limo if needed. Our recieving line ran over and and instead of being able to get more pictures we had to get to the reception site because the limo driver had another booking later that night! We had them reserved until 730! I was upset that we didn't know this before and because our driver was not very friendly!

ng, and then back to the hotel at the end of the evening - which I am thankful it's a service they offered. My main disappointment was with the service of the Driver, Kate, was rude to myself, as well as my other wedding guests. She thought she was only picking up the bridal party, and one additional trip; when I told her it would be multiple trips, as per the service I paid for, she was clearly annoyed. I also heard from my wedding guests that she was very rude to them as well. My other complaint was that the A/C did not work in the bus; so the hair/makeup that we paid to have done had to be re-done once we arrived at the venue. I did contact them after the wedding, to give them the benefit of the doubt, but I was told my complaints came as a surprise, as they always receive compliments about Kate, and that the A/C was working. They then sent me a voucher for future services. I was not looking for anything free from them, but simply an acknowledgement and apology. Instead I felt as though they gave me a sorry and freebie to go away, but did not look into my conncerns. So, long story short, if you need a shuttle for your wedding at a reasonable cost, this works. If you expect quality service from the shuttle, look elsewhere