A1 Limousine, Inc.

A-1 was the transportation provider for our wedding day, and we are very happy with the service they provided. The limo for the bridal party and the charter bus for the rest of our guests were both clean and comfortable. The drivers were on time and polite, and we really appreciated that the charter bus was available all night to take any guests who needed to leave the reception early back to the hotel.

A1 Limousine was on-time, professional, and very nice! The drivers let us play our own music and everything was seamless - sad to hear some people had some issues!

We used A1 for our wedding limo for the bride and bridesmaids this past June as they were our venue's preferred vendor. It was fine through the booking process, but they were very unprofessional the day of my wedding and afterwards. The driver showed up an hour and fifteen minute before they were supposed to arrive at 2 p.m. and kept trying to get us to leave early. It became clear very early on that A1 had double booked the limo (we had paid for four hours but they knew that we were only traveling one way- from where we were getting ready to the wedding venue). We eventually all got into the limo and my bridesmaids asked if could play music and driver told us there was an aux cord somewhere and to figure it out. Upon arriving at the venue the driver immediately tried to make us get out and when we said we needed to wait for the photographer to arrive so we could do photos getting out of the limo and of my first look- he responded "well I need to get to another job..." We waited in the limo about 15 minutes outside of our venue until my photographer was ready for us and the ENTIRE time the driver kept making comments to my bridesmaids about how we needed to get going and get out of the limo. It got to the point I was almost crying and my bridesmaid had to calm me down before my first look. At that point my husband and I were just going to let it go and not leave a review at all, but then we realized that A1 had charged us $300 OVER the quoted price. I called A1 the day after my wedding to let them know and I was sent to the voicemail of the person who handles weddings... after the phone range their was no voicemail box. I must have had to call four or five times to get it all sorted out. It took us until August 13 to get the $300 back. It was truly a circus trying to get the right person to talk to about what had happen. I was told by two separate people from A1 that they were sorry and understaffed, etc etc. but them being understaffed is no excuse for their driver's behavior and huge error in billing. Brides and grooms beware! They were by far our worst wedding vendor and most stressful part of the wedding day for me as the bride.

Unfortunately, the Rolls Royce we reserved from 2 pm to 4 pm broke down on our trip. We got in the car at 3:30 pm- totally our right to get in the car whenever we wanted. During the 30 minute ride, the car broke down. The driver was kind and accommodating- it was not his fault obviously and he tried to fix the problem. However, we arrived back at the hotel late because we traveled back at 3 mph and we did not want to get out and travel in an Uber in wedding clothes. The problem was not the driver but rather Michelle who was incredibly rude when we told her of these events. She suggested the car broke down because of us- because we did not get in until 3:30 pm and the AC caused the issue. As far as I’m concerned if we payed for the car between 2 pm and 4 pm if needed to work during that time. Period. That is what we paid for. She ultimately reimbursed us 13 minutes after hostile dialogue. Extremely po