Abracadabra Limo

how awesome the shuttles were! We 100% recommend for all of your wedding or event needs!

th the owner and had sent an itinerary listing the details for the addresses. Our venue and the place that we were taking pictures at both started with "B's", so in the email I specifically spelled out where the wedding and reception were located and then the other location was for the pictures and even told him I was adding that info in for more clarity. We tried calling the only number we had 15 min before they were supposed to arrive. No answer. Called and text 5 min before arrival...no answer. 15 minutes later, we get a call that says "I'm at the farm, but there is no wedding here". We discover at that point that he went to the wrong location. He ended up then getting lost between the wrong location and where the wedding party was at. By the time he showed up, it was at least 45min late. I want to say closer to an hour. But I am 100% at least 45 min. (making this review as honest as possible). In the meantime, we had to push back the dinner time, I was in tears during that 30 min when we couldn't get any answer (15 minutes before they were due and 15 min after) because we didn't even know if we would have the limo. The limo was also hired for providing a shuttle for guests that rented out a room at our wedding block. Our photographer and videographer were gone by the time we did the bouquet and garter toss (the time we had paid for them was up before we had a chance to get to that part of the reception). I have worked in customer service for a long time and understand that mistakes happen. I even wrote an email explaining that I understood mistakes happen, but I wanted to understand how it transpired in the first place. I received no communication after sending 2 emails and 1 voicemail. I just got a hold of the owner tonight (after no response for at least 2 weeks). When he answered, I was told he had an email response but it must not have sent and been in his draft file. He stated that he didn't believe that the driver was that late as the 2 locations were only 10 min apart. He stated that the driver said everything went fine and he doesn't see what the problem was. It's extremely frustrating that he (the owner) took absolutely no ownership for the mistake and had the audacity to state "you didn't even leave much of a tip, so I had to pay him additional". (Please note - the receipt confirmation stated that the cost was "$1250 plus a gratuity of your choice." I assume "of your choice" means just that. Your choice. I chose to tip him based on the service he provided. Being almost an hour late and causing a ripple affect for the reception is not excellent service. If the owner would have at least been sympathetic and understanding toward the situation after I had to address it several times and not basically accused me of lying about the situation and stating that the tip wasn't enough, I probably wouldn't be writing this review. Mistakes happen...it's understandable, but a lack of ownership and refusal to address concerns of a customer after the fact is not. I would not recommend this limo company to anyone.

r had called me twice about where exactly he had to meet the bridal party. I was not riding in the limo at the time, but my bridal party told me that it was an awe full ride from the meet up point to the church. The driver had a very difficult time making his turns and needed to back up in traffic and do Y turns on busy streets. After the ceremony I was unable to find our limo and needed to call him to get him to pick us up and bring us around to take pictures. We were only going to a couple places between the ceremony and reception and the driver had no clue where he was going. This was especially frustrating because we had a phone meeting the week of the wedding and had provided him with an itinerary and addresses. One of my bridesmaids had to give him turn by turn directions the whole time. This was beyond stressful and frustrating for both me and my groom. I would never suggest this company to any bride or groom.

ht.

d helpful. We were able to bring our own drinks (coolers) on the bus and an ipod to play music. Everyone had a lot of fun. The limo bus was comfortable and in good working order (AC was was appreciated with 80+ degree weather). I would recommend them to anyone!

they told my wedding planner, not me). We rented the International Limo Coach because it has a bathroom on board and my maid of honor is pregnant and constantly needs the bathroom! The new limo that we got did not have a bathroom which was a huge bummer-but not too big of a deal. The limo itself was beautiful, but it was FULL of fruit flies. They were absolutely everywhere in the back of the bus and it smelled as if something had died back there. Our driver was also incredibly rude! We were running a bit behind taking photos in the venue after the ceremony and he came in and made it a point to let my husband know that we were running into his time. He told my husband that if he was the groom it meant he was in charge and that we had to get going so he wouldn't have to sit in the limo and wait for us. Once on the bus he was unhappy with every place we wanted to take pictures because he didn't like parking there (Memorial Union and by Abe on Bascom Hill). When we stopped to get pictures at Bascom he told me that I had to sign a form stating that he was there at the scheduled time, etc. When I asked for a pen to sign it, he told me that I couldn't sign until I gave him gratuity. I could not believe said that and because of that we only gave him 1/5th of the tip that we were originally planning. In the end we were pretty unhappy with our driver and the condition of the limo, but the service we received prior to the wedding was great!

time.

some company to do business with.

on pick-up times and our driver was great!

he price was AMAZING. (We paid $600 for three hours, everything included except gratuity). However, we were told we could plug in an ipod to play music, but the player on the Limo did not work. The driver was absolutely no help at all, so my friend ended up getting a cord out of his car and fixing it (thank God) or we would have had to listen to the radio! I was disappointed in that, but otherwise they did a nice job.

party, including us. The limo was supposed to sit 14-16 people, but it was an extremely tight fit. The driver was nice, but not great. She waited until right before she arrived to fill-up on gas, so the limo was hot because the air conditioner was shut off for awhile. It was over 90 degrees outside, and the limo was maybe 80 degrees with all of us it it. If we would have had a larger limo with more room and the air was colder, it would have been better.

wed up with broken air conditioning that they had to fix.

back and left a voicemail. I did not receive any call back after to confirm any details. It was 94 degrees out and the air conditioning didn't work and the plug for the iPod was broken. They were on time to pick us up but did get slightly lost on the way to the reception. The bonus is they were very cheap/reasonably priced but I feel they could have let us know the air did not work.

e driver was so understanding and accommodating. It was very affordable.

d Abracadabra to anyone!

been different was for the driver to let us know how to change the music and temperature in there. It got pretty stuffy with 16 people in it and we spent a good chuck of the ride trying to figure out how to change the music to something we wanted to hear. Other than that they were actually a little early at the church to pick up and took us where we wanted to go and then to the reception hall. The driver was very nice and helped all of the girls in their big dresses out when we arrived.

a coupon!)

worth the money!

d said it was broken and they would try to fix it. They didn't and sent us a 12 passenger stretch limo. We piled everyone in (like sardines) and ended up going to a local bar before the reception and barely using it. They did not refund our money because they said the limo was more expensive than the party bus. The limo did not suffice our needs and we are still working on getting our money back.

because the limo could be booked about 30 days before the event and I was calling about 8 months ahead and our wedding was a Sunday. Waited 3 weeks to meet to get the contract and the limo we wanted was gone. A little disappointed. The driver was early, so good! However he needed payment, even though I talked to the owner a few days earlier and sent payment by mail. A little awkward when you don't really carry your wallet on you on your wedding day. Over all very happy with the service received, great experience.

king money out of his own pocket and we appreciated him giving us a reliable vehicle. The reason I'm giving it 3 stars is because the driver was supposed to make a few trips to shuttle our guests from the hotel and then be at the ceremony/reception location at 4:30 to pick us up for our bridal party pictures. He was late! We had to stand awkwardly outside until he pulled up. They also had our credit card information wrong so we had to deal with that day of but in the end it wasn't a huge deal. Having to wait for the bus was our biggest issue, if that hadn't happened the rating would have been higher. (also we were promised cups and ice on the bus but we never found those and the tv in the back of this bus didn't pick-up any stations but the music worked fantastic when we plugged in our iPhone!)

nd he knows his business.

de window in the back and no air-conditioning in the back part of the limo. I called to complain at which point they refunded some of our money.