Accel Party Rentals & Design

nt, it let the natural beauty in and the rain out.

d not provide services we had specifically already paid them for like the chair set up or a breakdown, they forgot multiple items, and did not show up for breakdown... My coordinators, myself (bride! in my wedding dress! drunk!!) and some of my guests had to strip down the table cloth, sort the silverware etc since we couldn't just leave them there... It was also shocking to hear nothing from them until I reached out about it. If I mess up big, with friends or with business, I want to reach out to apologize right away. After I reached out, they did follow up genuinely, admitted that there was no communication about it, apologized for the experience and the delay and offered to make up for it(generous and a partial refund). One of the items they forgot was café lights. My dream wedding always had the dreamy vibes and lots of lights so I made sure to order a bunch. My pictures from the wedding came in recently and it saddened me to see them because it just looked so different from what I hoped my night to be without those lights. I wanted to leave a nicer review since they were nice and they did try to make up for it, but even though they apologized/refunded and I forgave, nothing can really change the fact that I had to breakdown my own wedding in my wedding dress when I should be enjoying the night, or that I didn't get the right mood/setting without the lights I always dreamed of and that I spent time planning for.

st started our wedding planning process back at the end of 2020. As we were aware that Accel would be our biggest ticket wedding vendor, we really wanted to get a quote from them right away so that we can plan around our wedding budget. Our wedding planner attempted to contact them at the beginning of 2021. However, we never got a response from them until late 2021/early 2022, which was about less than 5 months before our event date on 04/22/2022. We were honestly very concerned that we would be unable to secure them on our wedding day because we did not hear back from them during all this time. Throughout the process, communication with them was really difficult. We had some trouble submitting our payment, and we were put in a loop between the sales department and the customer service department because none of them were able to troubleshoot their payment system. After submitting our first deposit two months out before our wedding day (which is a super tight timeline), we had to reduce a lot of items on our rental list because our guest list was reduced. For some reason, each time they sent us a new adjusted quote, we would always catch a mistake in the new quote. Whether it would be charging us for extra tables and seven hundred more forks than we needed, or charging us different amounts of setup and breakdown fees for each table and chairs. Furthermore, each time we add/remove something in the rental order, something else in the quote would be messed up, and it didn’t help that it takes them forever to respond. We have done our due diligence of reading every single line item on their invoices, and I really hope that other couples aren’t affected by their lack of attention to detail. On the wedding day, our coordinator told us that a lot of items were not delivered to the venue. We didn’t have enough plates or utensils for all of the guests, no high-chair for the infant of our guests who traveled all the way from Japan, different sized tables that were definitely too big for our tent size, and delivering the grill at 5 PM which delayed our entire dinner service and wedding timeline. Because of this, my husband and I didn’t have enough time to eat our dinner, no dancing time or leisure time at Sunset Ranch as guests were restless and on edge from waiting for dinner to begin. The response from Accel Rentals to the mishaps of their service is that they would just give a refund and that many of the mistakes made were due to a “lack of staff”. This demonstrates a severe lack of ownership for what has happened and just refunding guests does not solve the issues at hand. The setup and breakdown team from Accel Rental was not set up for success and that is due to poor leadership and communication. Proper systems in place would be able to mitigate the mishaps that we faced leading up to and on our wedding day and also for many other couples and coordinators that have to scramble last minute to make up for the inattentive care from the rental company. If you can avoid this company then do so at all costs. It is unfortunate for the venues that are locked to this rental company that offers such poor service. This rental company would definitely damage the reputation of the beautiful venues on Oahu.

recommend working with them again!

re fine. I do have to say that I called them several separate times when there seemed to be a mix up with my order and, despite saying they would call me back with updates, I never heard from them. It was scary to receive an email less than a month before my wedding asking if I was sending a deposit for the tent as they would allow others to reserve it if payment was not received soon, when in fact I had mailed the check over a month before and they had already processed it. Things like this and the spotty communication were disappointing. I had a great experience with Pacific Party Rentals so if you like the items that company offers, I would recommend sourcing everything from them.

the wedding ended and It wasn’t a big deal! Everything else they provided was great !

d them what we were looking for, and they actually drew up an invoice for us that had everything from the corresponding amount of chairs/tables/table cloths to the corresponding amount of café lights that was appropriate for the size of the tent that we ordered. This made our lives SO much easier. Over the course of our 2-year planning period, they were so accommodating and patient with all our revisions. You’d be surprised how many invoice revisions I’ve had to make! I kept apologizing but they were still so nice and it didn’t feel like it was a problem because they’re so used to it! The week before our wedding, it was non-stop raining every single day on the island. I had to call our reception venue and they recommended that we bring the dance floor underneath the tent instead of outside of it because it may be muddy. My planner and I spoke with Accel 2 days before our wedding and we worked with them to rearrange our entire layout last minute. I was so worried, but our final layout ended up being even better than what we had originally. Accel was also able to personalize our dance floor! I had someone design a monogram for us and we sent it to Accel and they were able to place it on! We enjoyed working with Accel! Overall, they were very responsive, flexible, and professional!

oughout. As it was a destination wedding, this really helped me when I couldn't see it all in person. The price was fair, and they even price matched a competitor. I added delivery to the order, so it was a completely seamless process on the day. When I walked into the reception room I was so blown away with how amazing everything looked. Thank you so much Accel Rentals!

part of the planning process they were quick to respond to emails, but they were quite slow as the time of the wedding approached. They said I could always call them to get a faster response time but I was planning the wedding from the mainland and email was much easier for me, especially with the time change. The serving spoons I ordered were also just soup spoons so that was disappointing. Otherwise, Accel is more affordable than other companies in the area and my event looked great!

hing out of the ordinary. We had our own lights and they did want to charge us the same price to hang them up as if we rented lights from them which would have been about $400, just to hang lights up.

YOU Accel!!!!

I think he name was klhoe or kylie?

me of the items we order, cancelled them the day before delivery with not problem and received the refund 2 weeks after getting home. Price was very fare. I would use them again if having another event in Hawaii

but it came out very bubbly and not smooth-- kind of embarrassin since I'm a wedding coordinator/cater/dance teacher in CA.... dance floor is so important! It was 7:00pm when I realize my gobo light wasn't focused either. I had to go use it myself

had everything I needed when I needed it, and I have no regrets about choosing them. I had to move my wedding up by a day due to a hurricane warning, and these guys brought their A-game. We had last minute changes in head count, seating arrangements, and tents, and they just rolled with it. The wedding looked amazing. On top of it all, they were the best priced game in town. As long as your planner is on top of things (mine, Carrie Lance, was excellent), Accel will get it right. If you're worried about the condition of their products, don't be, because they have nicer options depending on how much you're willing to pay. It was worthwhile for us to spring for the vinyl dance floor covers and nicer chairs. I'd highly recommend Accel to any couple looking for a responsive, flexible rental company.

nator). Their customer service over the phone and emails are great. They were very responsive. But their setup and breakdown, and few rentals needs improvement. The day of my wedding, they were supposed to set up 40 chairs at the ceremony site, however 32 chairs were only set up, leaving 8 of my guests standing. Then at the end of the night, they were supposed to breakdown and put some equipment back into storage, which they didn't and they ended up charging me for that service. Obviously, I complained and received my money back. As for their rentals I ordered the cafe lights to place under my clear tent, 2-3 of the light bulbs were not working. I also ordered a white dance floor. As my wedding got closer, I read reviews saying their white dance floor were dirty. Accel Rental said that their dance floor panels are worn out from constantly being used. The only way to have the dance floor be clean is to add on the white vinyl topper- which is essentially a white sticker they place over the existing dance floor and it was going to cost me an additional $400 more. I inquired with other rental companies and some were booked and some costs the same including delivery charge. Which is why I went ahead and stayed with Accel and ordered their white vinyl topper for an additional cost and for convenience. My overall experience with Accel Rental was okay. Yes, their prices were cheaper compared to other rental companies. Their customer service is the other thing that's great. Their setup and delivery, and few rentals needs improvement. They need to invest on a new white dance floor, make sure the lights are all working properly prior to setup, and don't charge for a breakdown service if you're not going to do it. Luckily, my catering company helped with the breakdown and storage. The number of chairs at the ceremony could of been easily corrected if my wedding coordinator or her assistant paid more attention to it. Other than that...Good luck and ask questions! You do get what you pay for!

a few items from them. The communication was fantastic, they showed up on time and worked hard to set up fast because we had a limited timeline to set-up between the opening of our venue and start of our event.

the time difference. They were on time and didnt break down until after we left. Price was reasonable and quality of rentals were good

their inventory before renting them.

d with me when I changed my order literally 5 times leading up to the wedding, and rather than pressuring me to rent and spend more, they were genuinely happy for me when I canceled things because I was able to borrow them from friends or work (linens, lights, etc). One of the girls specifically said, "How wonderful! It's so nice to have talented and helpful friends!" I highly recommend them and am already planning to use them for another event.

care. Did not even bother to respond. What was stolen: several cases of beer, 6 bottles of champagne, full bottles of Pau Vodka, Crown Royal, and whiskey more plus several cases of soft drinks. Yes lots of money. I hope these people die of liver damage. Sad. Please guard your possessions if you still decide to go with them.