Ace Entertainment

es preferred vendors. Based on his social media, it appeared that he really knew how to get a crowd going and have fun. That is what ultimately helped us choose him. We will say this, Rob is an amazing DJ and definitely knows how to get the crowd going. He definitely understands what it takes to make events lively and we appreciate that. However, there are quite a few things that made for a poor experience. From our first meeting, Rob was late and we were left waiting for his call. But people are human, things happen. No big deal. However. once he did call, his attention did not seem at all focused on us. By the end of the meeting we were still left with many questions and it took some time to get them answered. We chose to go with his Gold Package. This included a 3 Person Staff (MC,DJ, Sound). 6 hours of service. Ceremony, Cocktail Hour, Reception set-ups. 4 Hour Digital Spade Photo Booth Package to include: Up to 4 Hours of Photo Booth - Digital Photo Booth - Variety of Props - Our exquisite Spade booth offers Video Messaging, Photos , Gif/Boomerang - Customized Gallery for guests to look at the event. Rob did not contact us about any plans, designs, song choices etc until about a week before the event. We tried getting in contact with him for over a month but it was not until we asked our event coordinator to reach out to him since he is a preferred vendor for the the venue. We went over song choices after finally getting a hold of him but needed to finalize a design for our Photo Booth print outs. He told us he was working on something new and would send us examples. We did not hear back from him on the examples and did not see what the design looked like until about 3 hours before the event. What was also frustrating was that we did not notice any other help during the event. We did not see this “3 person staff” which was said in the package. No one was stationed at the Photo Booth. No props for the Photo Booth were available. Many photos from the booth came out blurry. What was finally the last straw for us was trying to get digital copies of the Photo Booth. Within the same week after the wedding, we asked for digital copies of the Photo Booth. Rob assured us he would send it but this went on for months. Our wedding was August 2024, and until now, we still have not received the digital copies. We reached out about once a month asking for a follow up and Rob kept saying he’d send it over but still has not. Ultimately, his level of professionalism is what warranted the rating we gave. He’s a great DJ, but difficult to work with when it comes to any other needs.

re only told of the day before. He missed a couple dances we had specifically added into our timeline, but overall it was good.

allenge, so we started early. We met Robert at a wedding fair in Santa Clara. He made us feel very confident about hiring Ace Entertainment; they offered DJ and photo booth packages that seemed to fit our needs so we signed a contract for the Gold Package with 2 additional hours of the Spade Photo booth and paid the deposit. Unfortunately, this is the last truly positive experience we had with Ace Entertainment. There was no communication whatsoever unless I reached out and asked what steps needed to be taken. A little more than a month out from our wedding date, we still had not heard from Ace about any details of our wedding, so I reached out. They sent me a stock email asking me select a time and date on a pre-scheduled calendar for a phone meeting. Someone from Ace called us on May 10th, although they never identified who they were, and spent about 15 minutes basically reading the outline/schedule that we had previously filled out and had emailed once we scheduled the meeting. We were told at this meeting that we could put together a Spotify playlist of requested songs, we also had put together a playlist for the pre-ceremony music we wanted, so we texted both links to the phone number of whomever we were discussing our wedding with (again, he never mentioned his name) and were told that we were all set. On June 7th, I reached out to get the names of the employees who would be working our wedding so that we could add them to our table arrangement. They replied 2 days before the wedding with the names but the signs had already been printed. At this point, with how little communication was happening, I was genuinely worried we would not have a DJ at our wedding. The day of arrived and the people working the wedding did an ok job (I do not know their names as they never introduced themselves) but they definitely did not do what they said they would do. They did not play a single requested song from our playlist!! They also played only 1 slow song the entire evening, which was the last song of the night that my husband and I had picked out specifically for that moment! The song our parents walked down aisle to was started earlier than it was supposed to, our processional was not even lined up yet. So a part of the song played that was never intended, which completely changed the tone of our wedding. We actually had guests ask us about the song because it became so abruptly wrong for the occasion. Additionally, despite the fact that they knew we had someone doing a reading, only the officiant and the groom had microphones which were lapel mics, so only part of the reading and part of my vows were heard. They also did not provide any accessories with the photobooth as we had been told! To be perfectly honest, it felt like we were not an important client to them because we didn’t spend more money. We were so excited about them when we booked them and I ended up deeply regretting it. I would NOT recommend Ace Entertainment.

person in all age groups had a blast and he was a great MC. We loved working with Robert!