Adventure Limousine & Transportation

ue-looking Excalibur limo, both which we thought would go brilliantly with our British-themed wedding. The initial planning processes went rather smoothly until... The Thursday before our Saturday wedding (just 2 days before), I received a call from my contact, Jovanna, who informed me that the Excalibur limo we rented could not be used, as it was broken and could not be repaired in time. This was unfortunate, as we specifically chose the Excalibur to go along with our theme and because it matched perfectly with the groomsmen top hat and tails look. However, she assured us that they would instead send their stretch Hummer as an "upgrade" at no extra charge. I'm not sure which was most disappointing about the Hummer they sent: - The fact that it was bright red with rust/tribal tattoo designs on the sides (the color should have definitely been mentioned when offering this vehicle as one would think that a wedding limo would be the standard white or black and in good condition). - That it was broken down for about an hour at the end of the road where the bridal party was located (and not the address we had provided) with no communication of the situation at hand, just that they were "running a bit late" (not to mention that while we were waiting for the limo to arrive, some of the wedding party took a walk to see what was going on, during which the flower girl had an accident and split her head open, which was no fault of the company, but may have been prevented if the limo had arrived on time or even close to it). - Or that when my bridal party entered the Hummer it smelled like musty, stale cigarettes and the glasses that the groomsmen used were never replaced with clean ones. While the London cab fit perfectly with our theme, the cloth covering the champagne bottle they provided was dirty and, because of the delay due to the Hummer breaking down, it was not able to be parked for guests to take photos with as we had planned and paid for. On top of the poor vehicles the company sent, we were well over an hour late to the venue. This meant that we missed out on photos we had planned on taking at our venue and our guests had to wait for close to an hour for us to arrive. In fact, we were so late that I had to enter the venue through the kitchen and be immediately whisked down the aisle to keep our timeline moving! I tried reaching out to the company and they did initially respond, but they tried to put the blame on my husband and the groomsmen, when in fact the guys arrived to the wedding venue on time and were left waiting for us girls! They also tried to blame the delay on a "routine fluid check," which seems odd to do while a vehicle it out for hired use. When I asked for a full transcript of the day to show that they were at fault, they stopped responding altogether. At the end of the day, I would hate for others to have to go through this same situation, so stay away at all costs!