We got married on 5/16/26 and I was really hoping for a great experience with AAE, but unfortunately we were left with very disappointed and stressed at multiple points of our inte...ractions with them.
I had initially reached out to AAE for a lounge setup for our wedding and was passed around several times, taking off the main email thread and unable to receive responses at times, then was met with an unpleasant response. As a result, we booked with another vendor who was extremely professional, kind, thorough and easy to work with.
The tent our venue used as a part of the package was from AAE, which made me nervous given our previous, poor experience, but considering they were contracted with our venue and therefore familiar with the space, we trusted the process. The tent was set up on time and worked for our event, however the lead who ran the take down was extremely unprofessional.
The early morning after our wedding, I was walking out to the tent where we had our reception the night before, and to my shock, our wedding center pieces are on people's tables in the restaurant. I asked where the people had got the flowers and they informed me the lead outside told them they were up for grabs! I gathered as many as I could as the vases were to be returned to my florist that morning. I approached the crew taking the tent down and asked for the lead. They pointed him out, and he was turned completely away from the take down of the tent and was on his phone screaming the f word into it repeatedly, loud and clear at the family resort we were at.
As a result of them not reading that the center pieces were rentals and just deciding they were free for everyone to take, we had to run around the resort and track down as many as possible. There were three centerpieces we could not track down which resulted in us owing over $100 in fines for the stolen center pieces.
While AAE has great rentals and they were on time with setup. the service. communication and oversights in my experience at multiple points in the process was such a headache and created so much extra stress that I found to be unnecessary while already stressed with planning a wedding.