When we first met with Judy we went over all of our wedding ideas with her. She said she could do everything that we were asking for and she quoted us. We told her we'd think about... it and get back to her since it was so expensive. The next week she emailed us saying that 2 other brides were asking for her on the same day. I doubted this because we had a Sunday wedding but she seemed reassuring in person and we had a family friend recommend her to us so we thought we were in good hands. Eventually we went with her and sent her the 1st deposit, that’s when problems began. We live in Texas, so communication was absolutely KEY and Judy told us email was the best method to contact her. It took us on average 3-5 emails in addition to a few phone calls before she would ever respond back. When we'd finally hear back from her, we'd verbally talk over details/timeline on the phone and have what we thought were fairly good discussions. We were very specific about what flowers we wanted, decor, and the amount needed. About 1 month after giving the 1st deposit, she sent another email saying we owed the 2nd payment, there was still about 4 months before the wedding! Gratefully she let us push it back 2 weeks. The day of the wedding more issues arose: The flowers never showed up at the houses where we were getting ready at, we eventually received them at the wedding venue but we quickly found out though, that we were missing 1 bouquet and 1 boutonniere. My bouquet looked like I was holding a bouquet of leaves and we had to ask our photographer to photo-shop more flowers into it for our wedding photos because they look so skimpy. The absolute worst part of it all is Judy didn't even give us the flowers that I specifically asked for in the emails and telephone calls! For the ceremony: we paid to have 2 white washed doors at the end of the aisle with a rope of flowers over it. Due to the wind that day, she couldn't setup the doors, which is understandable but she refused to give us a reimbursement for it. There was supposed to be a massive bed of flowers on the arbor above us while we got married; there was 10 flowers and mostly leaves. The arbor itself was also nothing like what we had requested. It looked like 4x4 pieces of wood from home depot bolted together and the bolts were protruding out in the corners, it was very cheap looking. We were also missing an easel to hold our welcome sign and a rope of flowers on the welcome sign. We contacted Judy the week after our wedding, and when she answered I told her what we were pleased with and things that we felt didn't go right to see if she would be willing to work something out with us to get a partial reimbursement. We felt very good about our emails, pictures and requests that she'd work with us. Over a month later after more continuous follow up calling and emailing, we finally got a respond back via email declining any reimbursement. It’s clear she has no intention of reimbursing us for the items that never showed up. I strongly recommend you do not to go with All About Flowers. It seems like she has too much on her plate which blocks communication barriers. If she can't communicate, then she can't deliver what was asked for. To top it off, not negotiating for some kind of reimbursement was pretty rude and unprofessional, especially with how much money we spent with her.