Alora

We had our ceremony and reception at Alora and had a great experience from start to finish! We had an evening ceremony with dinner and dancing afterwards. Makenzie was great to work with and very quick to respond to my emails. She always had the answer to my questions. They provided many of the basic items needed such as furniture, catering, and bar service. It was great to be able to hire our own vendors for the other elements so we could make it exactly what we wanted. I loved having the whole building for my 100 guests to enjoy and it was the perfect amount of space. The location was great for out-of-town guests because I knew they could entertain themselves during the day before the wedding that night. The food was delicious (I received many compliments on the parmesan orzo) and the drinks were strong. The lighting in the room where we had our ceremony was absolutely fantastic and such a pleasant addition to my decorations. I can’t wait to see the pictures. My guests described it as “classy and romantic” — exactly what I wanted.

I am so disappointed by the service I received from Makenzie and her crew on the day of my wedding October 2, 2021. When my fiance, bridal party,  wedding coordinator and I, got to the venue at 4pm there was nothing setup but blank tables. My wedding starts at 6pm!! There were trash around the building, dirty floors, and dirty chairs. My husband, bridal party, wedding coordinator, and I had to rush to get everything cleaned and setup (which is not part of the contract). We had to help clean the venue, put linens on the tables, wipe chairs and table down, fold napkins, set up chairs for the ceremony, clean find plates and utensils, find and hang the cake swing. Silverware was plastic, no chandeliers, cleaning lady had no idea about cake swing, finally found it after we set up cake on table and then had to move it to swing.  My Videographer had to help put the cake swing up. My fiance and I had to take time out of getting ready to help setup the venue and that was not part of the contract. In the contract,  I paid for 3 bartenders and 2 bars but I only got 2 bartenders and one bar. Did get a refund for that. Also, a faulty table that was missing a screwed, collapsed during OUR introduction/first dance. To make things worse this was my father's table, which was located right next to the dance floor. Everything fell on the ground and we could not find a mop or a staff to clean it up. My groomsmen, father, and a wedding g guest had to help clean up and setup a new table.  I also have to mention that, this was a safety hazard. We also got several notifications from our guests that dirty dishes were not being picked up from tables.The staff was not cleaning up or picking up dirty plates until near the end of the wedding. This was not acceptable. Also, you not answering my calls or my wedding coordinators calls was very unprofessional. This was the most stressful time in my life. At a point I cried because this was not the wedding of my dream, it was not even closed. Makenzie had the nerves to email back stating that they followed the contract which they didn't. she did not provide 3 bartenders and 2 bars. never received a refund for that. the venue was setup and cleaned by my fiance,  bridal party, wedding coordinator, and I.  faulty table was provide which was a safety problem. bad to no communication.

This was the exact email we sent to the venue manager. All she had to comment on it was the chairs not being set up. Did not acknowledge anything else and felt that they lived up to their contract. Very unprofessional. “Makenzie, I want to write to you to tell you how disappointed I am with the outcome of the venue for my wedding on October 2, 2021. When my fiance, bridal party, and wedding coordinator got to the venue at 4pm there was nothing but blank tables, dirty floors, and chairs. There were dishes and cups all around the building with food in them from another event. I just wanted to let you know during that time, my wedding was 2 hours away. My husband, bridal part, wedding coordinator, and I had to rush to get everything cleaned and setup. This was not agreed to in the contract for us to put linens on the tables, wipe chairs down and fold napkins, 2 hours before my wedding. Our ceremony was not setup as well, so we had to help setup chairs. No one knew where the plates and utensils were at, until the last minute. Silverware was plastic, no chandeliers, cleaning lady had no idea about cake swing, finally found it after we set up cake on table and then had to move it to swing. Videographer had to help put the swing up. My fiance and I had to take time out of getting ready to help setup the venue and that was not part of the contract. In the contract, I paid for 3 bartenders and 2 bars but I only got 2 bartenders and one bar. I expect to get a refund for the 3rd person I paid for. Also one of the tables that was setup upon arrival to the venue was faulty and collapsed during OUR introduction/first dance. To make things worse this was my father's table, which was located right next to the dance floor. Everything fell on the ground and we could not find a mop or any or your staff to clean it up. Our wedding guests were actually cleaning things up before your staff arrived. I also have to mention that, this was a safety hazard. We also got several notifications from our guests that dirty dishes were not being picked up from tables.The staff was not cleaning up or picking up dirty plates until nearing the end of the wedding. This was not acceptable. Also, you not answering my calls or my wedding coordinators calls was very unprofessional. This was the most stressful time in my life. At a point I cried because this was not the wedding of my dream, it was not even closed. I'm very disappointed by the service and was not given the wedding I was promised by the contract.”

This was the BEST event venue for our wedding reception. We loved the space. The windows in main ballroom are beautiful. We loved having a separate space for the bar and the catering/buffet line. There was even a perfect spot for our photo booth! This venue made our special day perfect and you cannot ask for a better staff than the great people at Alora!