I am not sure where to begin with this review. First and foremost, I booked my wedding back in March 2016 with Amanda Greenwood. My husband and I were torn between Kirkbrae and Alpine, but it was Amanda's willingness and personality that sold m...e. Since March, I had four wedding coordinators, and other than Amanda..none knew how to do their job. The first person Jessica took us on a tour of the grounds for our ceremony.. and did not speak the entire time. Nichole was accommodating but left ubrubtly. Then there was Sheila, The coordinator I worked with up until my wedding day.
Prior to my wedding day, I met with Sheila two times. During our first meeting, we reviewed many of the things I had put in place with Amanda and Nichole. However, during our meeting she stated some of the things I had planned could not be done. This obviously was upsetting and required me to run around more than I should of. I had to replan things such as favors. During this meeting, I explained that I wanted to take photos/first look prior to our ceremony. Sheila and I went over a time line. This was then confirmed again during our last meeting before my wedding. However the night before my wedding, she decided to tell me there would be no place for my bridal party.
During every meeting, she said she could be a bitch if she had to. She also threatened to shut down my bar during our meetings and wedding day. This was an awful feeling.
Sheila also did not give me an invoice with an itemized list of what we were purchasing until my final bill was due.
My parents also asked to extend our open bar after my cocktail hour. Yet, the bartenders were charging people for drinks even though my parents had paid for an extra amount of time.
Sheila also was very rude during the entire day. Not only calling my husband by the wrong name, she refused to take us to locations where we could take photos due to golfers. My photographer wanted to take some sunset pictures but Sheila said no. Every picture we took she was more concerned about the golfers. If that's the case, you shouldn't advertise that you have beautiful grounds for photos.
During my last meeting she also decided to tell me that a 17 year old couldn't have chicken fingers and fries. I could only order chicken fingers with a potatoe and veg for 29.95. The night of the wedding, the 17 year old received a child's portion of chicken fingers.
The list can go on with the many issues I have had. But the lack of communication, unprofessonalism, and rudeness did affect my wedding day.
After our wedding, we were told to send an email to the owners explaining our concerns. Yet a week later, there was no response whatsoever. Very poor customer service. Especially when brides typically have friends who are also getting married... this will not be a place I recommend.
My husband and I did have a great time as well as our guests. The ball room was beautiful, food was great, and the manager Ron was helpful. Thank god for my dj who kept things running smoothly all night. If had to choose a venue again. It wouldn't be Alpine.