Alpine Valley Resort

Had our daughter’s reception here at the outside pavilion. Before I tell you about the cons I want to tell you this place is beautiful. The food was top notch, thank you Leo and your team! The bartender’s were great. The cleaning team was more then helpful, they even helped set up and clean up the next day. So now for the con. The event planner at this place was terrible. She liked to make promises that didn’t happen. As we know Covid effected and still has lingering effects to this industry. That being said we went for a food tasting in mid March and were told that the new bathrooms would be ready for our reception. I was told a week before the reception date they were not going to be done and we would have to hike it quite a distance for the restrooms. I made her aware that we had guests that were handicapped. So they did offer to have a golf cart that would be available to take guests to and from the bathrooms. I accepted this plan the bad part was they made a temporary path that both the cart and our guest could use and we had one of them fall due to the uneven path. I was also promised that the landscaping would be done or at least leveled and have mulch applied so it would look good. It was leveled but it was all dirt and looked a mess. I was also promised that they would handle everything. So the day of the event she was not there until just before the time of the event. She had a young girl there that I was told is her assistant that never did a wedding before. I would ask her a question and she had no answers.. she didn’t even know what to do with our napkins. We had a champagne toast most tables got champagne except for ours which had the parents and grandparents of the couple and 1 other table. Then dinner time came and I had to tell the head table to go a start eating. Then there was no direction. So every one was just sitting there waiting.. I went to find the event coordinator and she was standing outside of the building doing absolutely nothing. Dealing with her was very hard. I had to do most of my communication via email. She did respond to my emails however she would not thoroughly answer my questions or she avoid them all together. I made some changes to estimated bill that took several times of me telling her what we wanted before it would be corrected. Same with the room layout. Luckily I worked in the hospitality industry for many years and knew what needed to be done by the venue to have a successful event. However on this day I did not want this responsibility as it was my Daughter’s reception and I wanted to just enjoy it.

My day went perfectly thanks to the team at Alpine Valley Resort. We had just over 100 guest for our ceremony and reception and everything went so smoothest. From hors’du overs to a plated dinner and a dessert table. The communication while planning was the only difficult step, as the event planner was switched out mid way through our timeline. Heather was fantastic and even though she was out of town on the day of she made sure we were taken care of every step of the way!!

The wedding coordinator was really great. The sounds system didn't work well, but we were the first people to use it in that way. It was ok. The room was amazing and the food was good.

The wedding planner was especially helpful and I don't know what we would have done without her. The sound system though was a little strange. We had the Edelweis Room that was beautiful and it was really well set up. We were not using a band, but had an ipod set up. The sound system was brand new, so we were the first people using it in that way. the ipod played, but the microphone did not work, which made the speeches a little difficult, but we made do, with only 50 people there. The night before, my sister (maid of honor) and I stayed in a room. The shower wasn't working right, and there was a frog in our room! We had to use our parents room to shower the day of the wedding. We received the room free of charge. The wedding services were wonderful.