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Alvin’s Kitchen Reviews
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Reviewed On 2/18/2021 by G J
Customer service and communication was great, however the food and quality was not. If you’re not into the taste and quality of food, then they are good. They arrived prompt for the event. We had dinner for a wedding party catered. The meal in...
cluded Cilantro chicken, Gouda Mac and cheese and loaded mashed potatoes and salad with meatballs as an appetizer and rolls. The Mac and cheese looked and taste like just boiled noodles in water. There was no sign of cheese or seasoning, as it was just watery and tasteless. The chicken was dry and not seasoned well. The meatballs were extremely poor quality. They were mushy, cold and not seasoned well. The rolls were hard and seemed to just be store bought bread from the freezer. The mashed potatoes weren’t so bad once we loaded them down with toppings. The food quality definitely doesn’t match the price. I wouldn’t recommend if you’re looking for a great tasting meal.
Reviewed On 11/26/2019 by Chappell O
Was very excited after our tasting when we came to visit . However , that changed the wedding day after realizing Nene double booked and had her family member step in to be our bartender. She did not know anything about the food she brought and...
had no clue whah was going on (found this all our from our coordinator). Then to my surprise , the dozens of cookies we ordered weren’t put out. Such a waste of money and extremely disappointed
Reviewed On 7/13/2019 by Lindsey E
When we set up a tasting, chef Alvin himself prepared all of the food, served us, and sat down with us when we were finished to answer any questions. You can tell he takes pride in the food he prepares! He was so nice to talk to and the food sp...
eaks for itself. Once you book them, you will work very closely with Nene. She is wonderful to work with! Extremely quick to respond and rest assured she will make sure everything gets done. The food at our wedding reception was delicious! We also booked our cake through them from Sandy’s cakes. Wow! Not only was it gorgeous, but one of the best tasting cakes I’ve ever had. I thank Alvin’s Kitchen for being a part of our big day!!
Reviewed On 10/31/2018 by Taylor M
Alvin's Kitchen (Great Smoky Mountain Catering Company) catered our wedding on March 17, 2018 and violated our signed contract in a number of ways. On May 30, 2017, we booked GSMCC for our wedding. After we paid our deposit, they had a change i...
n management. They took down the website and stopped answering calls and emails. I finally got in touch with Nene Franklin, the new manager. We signed a new contract with a good-faith discount due to their lack of communication, and we went through the contract point by point to make sure we were all on the same page with the details. Our venue coordinator (at Smithview Pavilion in Maryville, TN) also had a long conversation with Nene regarding the details. The company was supposed to be at the venue with everything set up and ready to go at 4:45 p.m. (the time of the guests' arrival), but they didn't arrived late and were still scrambling to get the food set out by the time dinner was served at 6 p.m. They were supposed to provide the glasses and mixers for the bar. The bar opened at 4:30, and because of the late arrival of the catering company, the bartender (who arrived on time, unlike the catering company) had no glasses to use until the caterer arrived. They didn't bring champagne flutes (we were charged $25), they didn't bring sausage and cheese for the bloody marys (we were charged $125), they didn't bring white buffet cloths for the buffet line (specified in contract), they didn't bring sandalwood colored napkins (specified in contract), they didn't have silverware prepared (venue staff rolled silverware in napkins because catering staff was unprepared), they did not set plates at tables as requested (so we weren't able to set wedding favors on plates, and many guests did not get favors), they didn't bring cake cutting utensils or china (specified in contract; our venue staff left the venue and bought plates and utensils for cake in order to cover up these problems), they didn't cut the cake because they claimed they didn't know how (cake cutting was specified in the contract), they didn't bring water, ice, or sugar (all specified in contract; venue staff again bought supplies to cover these mistakes), and the food was disastrously different from the menu descriptions. Quotes directly from contract: "Warm Cinnamon Rolls" looked and tasted like canned grocery store cinnamon rolls, and were not warm since they were late. "Sliced Honey Glazed Ham" looked and tasted like prepackaged grocery deli meat. "Southern Scrambled Eggs and Potato Casserole: Seasoned scrambled eggs with maple bacon and grated Idaho potatoes seasoned with a blend of green, black and pink peppers and smothered with melted sharp cheddar cheese." This was missing. Instead, they brought a tray of scalloped potatoes. It did not contain eggs, peppers, or bacon. "Sausage Gravy and Biscuits" were cold, hard, and difficult to eat. "Bacon and Cheddar Grits Quiche: This homemade quiche is outstanding. The cheddar grits become the crunchy crust and the bacon and creamy egg custard are cooked until lightly browned." This was also missing. Instead, they brought frozen reheated mini spinach quiches (some of which were still partially frozen). They contained no cheddar grits or bacon. Also, the company posted pictures of our wedding cakes (not made by them, thankfully) on their facebook page, as if claiming credit for them. I tried calling to discuss these problems, but they wouldn't answer my calls or emails.
Reviewed On 10/30/2018 by Martha M
We had a terrible experience with this company (aka Smokey Mtn Catering). They broke almost every promise in the contract (too numerous to mention here). They were supposed to cater a wedding reception for my daughter and son-in-law. The foo...
d was horrible, cold and cheap. They were late to the venue and then tried to leave early and take glasses from the tables that the guests were using. They didn't wait on anybody (no water was filled)... Guests had to get water from the bathroom sink...ugh! It was a nightmare experience. Even our wedding coordinator and bartender were shocked. Thank goodness for the wedding coordinator and her helper, because they saved the day and waited on guests. The caterer wouldn't even cut the cake and didn't bring the plates for the cake. The wedding coordinator had to run to the store and buy plates. Please be careful and find another caterer. We don't want any brides to experience what we went through.
Reviewed On 7/02/2018 by Casey A
They catered our rehearsal dinner and reception. The rehearsal was mediocre at best. Food was cold,items missing, and they couldn’t find the location which was given to them weeks prior. We rented tables to be set up in the back yard of the ca...
bin. They were setting it all up then it started to pour rain and they continued to set up with out asking anyone if they should put the tables else where. Didn’t know they had left when they did. Veggie trays do not come with veggie dip.