They do good work, but they lack professionalism and caused me a great deal of stress leading up to my wedding. To their credit, they fit me into their schedule with only a few months left before my wedding. Under normal circumstances, I'm sure... that would have been fine, but they were seriously understaffed due to Covid. I showed up for my first of 3 appointments and was brought back to a changing room 10 minutes late, and then stood there in my oversized dress for 45 minutes while every other girl in the place got helped but me. I was told several times that it would be 5 more minutes. I told them I had to get to a meeting for work, and they assured me I would get fitted soon. That went on for 30 minutes. I had to leave without getting fitted, in order to make it back to work on time. I took a half day off work for this appointment which was only scheduled for 30 minutes, so I was very annoyed and panicked that I wasn't going to get my dress done in time for the wedding. They rescheduled me for 2 weeks later. I got a phone call the day before my appointment informing me that they needed to reschedule me (again, but they didn't remember that) because one of their pinners called in for the next day (a recurring issue they've had every time I've been there). I finally got in for my first appointment another week later, and they were apologetic, I was in and out in 30 minutes like I should have been, and they went over the invoice items and total amount with me and assured me that would be the maximum amount. I thought "okay, maybe this will be better now." Well, I received an email from them a few days later, informing me that they missed the hem on my invoice, so it was going to be an additional $190 (that is not a small amount to forget, and she verbally mentioned the hem when she listed everything off to me before telling me the total). For my second fitting I took another half day off work, but it was in the afternoon. Good thing, because I didn't get to go back and change until 30 minutes after my appointment time. Otherwise this appointment went fine, besides one of the pinners making me very uncomfortable by asking if my fiance and I "are waiting" because I was having bust cups installed into my dress, because "that could be misleading." Very uncomfortable. For my final fitting, I took the entire day off work. The final fit is supposed to be a 30 minute appointment, and mine was scheduled for 11am. I didn't get in my dress until 12:35pm, and that is only after my mom went up to the desk because they started calling brides back who had later appointment times than me. Turns out they brought my dress back to the room and closed the curtain, so they thought I was in there getting dressed. Then when I finally got in my dress, I stood there waiting for another 15 minutes for someone to show my mom how to do the bustles. Then I waited even longer because they wanted to take my picture on one of their couches. I was there for a total of 3 hours for what was supposed to be a 30 minute appointment. As if there aren't a million things to get ready a week before your wedding.
My dress turned out beautiful, but I was not happy with the way the cups were sewn in (just by the corners, so the cup gaped from the actual dress quite a bit, and fashion tape couldn't hold it in place for more than a few hours at a time). The hem was also a little too long and I had to hold my dress at times so I wouldn't trip over it.