We used Ambassador for several reasons:
1. even though they were a little outside Pittsburgh, they didn't hesitate to delivery to a Pittsburgh location
2. we got everything we needed from one place--tent, linens, tableware, etc. we could ha...ve gotten anything we needed from them. (full disclosure, we did rent our sound equipment for a little less from somewhere else).
3. they responded to emails--we were planning our wedding from 3 time zones away, and calling during business hours wasn't always possible with our work schedules
4. they set up the DAY BEFORE the rehearsal and tear down the DAY AFTER the wedding. they don't want to be in the bride's (or brides') way on the most stressful days.
SERVICE:
all emails and calls were returned. everything was easy to figure out. the rental quote and agreement had no hidden language. they seemed to understand what brides need and want. they are a small company and their attention to detail comes through because of that.
this review would have had 5 stars except for one little moment just before the set up day that threw things for a loop. when we made our original arrangements, we made clear with that person that we wouldn't be landing in Pittsburgh and able to get to the site on the Thursday to set up until after 5. that was fine on the phone. then we got an email from someone else who said that they don't deliver after 4 w/o an additional $100 fee. so we said that friday set up would be fine with us. we then got an email saying that they don't set up on Fridays, so they'd have to set up Thursday. we explained that THEY were the ones who told us they'd set up Thursday, they knew what time we would be arriving, and still agreed. we weren't going to pay the after hours delivery charge. eventually they agreed to set up on Friday, which was fine with us.
the tent was professionally set up on Friday morning in plenty of time for us to plan and get ready for the rehearsal that evening. we really appreciated that.
QUALITY
the tent was beautiful. the linens were immaculate. the dishes (very contemporary, i might add--we used the square ones) were all clean and neatly packed. our guests loved everything.
we opted not to rent the walls of the tent or the pole tulle...and in the end, the tent poles were fine without. it gave an outdoor wedding exactly the feeling we were going for--rustic, but a little dressed up.
WHAT WE USED
New Century High Peak Tent (30 X 30)
8 foot banquet tables
round table for cupcake and coffee display
white resin garden chair (i was most impressed by the chairs, b/c i expected them to feel chintzy and cheap for the price and they were not)
Artisan square dishes
silverware
champagne glasses (2 per guest--one for toast, one for mimosa)
VALUE
excellent value.
we got a TON for our money. we planned for 48 guests and spent in the ballpark of $1000. maybe slightly more, but not much.
I would recommend Ambassador for the value and the service. just be clear about your set up and tear down plans.