American Eagle Limousine and Party Buses

nd got us to our destination safely. I will definitely recommend American Eagle to family and friends.

at is published on the website...... then you found your ride. In all seriousness, horrible experience, this company and their office employees are unethical and awful

nth before the event. I explained I was shopping around and I gave a very specific amount that we were willing to pay. A day passed and because I had not yet committed (really because I work and was travelling for work) Sam started texting me. He said he could meet the price but I HAD to do it today. As I was travelling for work and at an airport I submitted my payment online as to not read my credit card number to all of the fantastic United travellers I was spending my most intimate time with. I received confirmation of payment from Sam in addition to seeing it removed from my bank account and we were "all set". The week before I event I texted Sam, requesting confirmation. He said it was confirmed and any other questions I can be directed to my contract (which from the start had the incorrect number of people). Wedding day comes, the bus was to pick us up at 3pm for a 4pm arrival. Thankfully I had a build in buffer of a half an hour as the wedding didn't start until 4:30. Here is a timeline of the events. 3pm - bus pick up according to the contract and confirmed on Tuesday of the week before 3:10 - no call, no response to text messages, no bus 3:15 - called, asked where the bus was. The gentleman we spoke to knew nothing of it and requested to call us back after he locates the driver 3:20 - we call again as we are quickly approaching when we will now be late to the wedding, he says there is an issue with the bus and asks " what time do we need to be there?" my response was, the bus was supposed to be here 20 mins ago, it shouldn't matter when I need to be there. He says it's going to be a while. I will call you again to let you know 3:27 - call again, at this time we are developing a plan B of ubers, that promptly cancelled as they don't want to drive an hour into no where. They tell me to take ubers and the bus will pick us up at the venue. I envisioned the same level of communication to come from American Eagle but with greater consequences. We were to trust this company that didn't even bother to call us once up to this point to pick us up at 12pm in the middle of Virginia. I requested our entire trip be refunded, which they refused. 3:30 - As the second of our Uber XL's cancelled picking us up we decided to drive. It was only now that I received a call from the manager who said he would refund the trip, which they did. It was a nightmare. They were rude, unapologetic, reactive. Don't do it.

reception venue location. This contributed in overtime pay of $300.00 for 50 minutes. The company would not negotiate the overtime pay. They were my lowest quote, now I know why

inuous loops to take wedding guests back to the hotel. They interrupted the runs without my OK and then left 30 guests in the dark and rain and refused to bring them home unless I paid overtime. I refused what I thought was a scam. In addition, on the trips to the wedding one driver cut off an old man on a bike and the bike hit the bus. On another, the driver got lost for 20 minutes on a 5 mile trip. I had extensive back and forth with the company afterward to get some of my money refunded and got nowhere. I wish I had done my homework and investigated them before I paid them. Don't make the same mistake I did.

er hour!

nfortunately out of all the vendors we hired, we decided to keep our budget for limo service to only $700. In hindsight, we should have pushed that budget to another grand and hired a different company for our event. A couple of disappointments and embarrassments on our wedding day: The limo arrived with an ugly 6 inch crack on the right rear passanger door. VERY hideous and being that we were having photos taken with the limo, the crack was an eyesore. I cringed when it pulled up to the Four Seasons to pick myself and my bridal party up-- very embarrassing. I was expecting the same flawless Benz to roll up to our hotel, but that just didn't happen. The "Just Married" sign was also a mess. It was bent/wrinkled, worn and just crappy. Very disappointing. Second disappointment was when the driver first arrived to pick up my groom. Instead of being parked in front of the hotel dropoff area, the driver was parked off on the street. That weekend a very famous and well known basketball team member was staying at our hotel. The driver was parked 60 feet away and was outside of the limo soliciting the basketball player and his buddies for business. My groom had to walk across the valet parking area and onto the street to get the driver's attention. My groom said he heard the driver say, "Do you and your friends need a ride? I am free now. You can call me up any time." and gave them his business card. What the heck!! The driver was visibly embarrassed when he saw my groom standing next to the limo in his tux. The driver appologized profusely, got in the car and turned around so that he could pick up the rest of the groomsmen. VERY unprofessional. My pickup was on time with no more solicitation for other business from the driver. The driver waited until our ceremony and photos were finished and then headed back to the Four Seasons. When he went make a turn into the hotel, you could hear this horrible, loud and embarrassing scrape and bang-- he had hit the under carriage of the limo trying to turn into the valet pickup/drop off. People standing near by all turned to look at the limo and cringe...thats how loud it was. NOT the classy exit and entrance we wanted to make at the Four Seasons..it was so mortifying. If I would have known these things would happen, I definitely would not have skimped on our limousine service. This is not the company you want to have transporting you to and from your wedding. I am sure they are fine for other, less important events. We tried to save a little money, but it definitely was NOT worth it.