Amway Grand Plaza, Curio Collection by Hilton

We couldn't have been more pleased with hosting our big day at the Amway grand. We knew the day would be beautiful with having it in the Amway Grand Pantlind room but the staff went above and beyond to make the experience so eventful. From our event coordinator, Katie, to the hotel room block staff, to the restaurants and the spa services, customer service is clearly their 100% focus. The experience was so enjoyable and stress free :)

We had our reception in the imperial ballroom. The whole evening was perfect! The staff was always communicating with us and with each other to make sure everything was on time and there were no hiccups. We were very pleased with how our reception turned out. Also, throughout the planning process, the Amway was incredibly easy to work with and always flexible to incorporate my ideas. They made a somewhat stressful time much more manageable.

Terrible! I cannot fully express how disappointed and frustrated we are with this facility. While at a wedding of 140 guests we left personal items of a cell phone and wallet under our seats during the ceremony while I was performing my services as the wedding officiant. We left the room while the happy couple were taking photos and returned a short while later to find that our things had been STOLEN. When questioned, the staff was cavalier and unhelpful. We were even LIED TO when the employee assigned to help us resolve the matter told us that the room was under video surveillance when it was not. We were patient and understanding while working with them but to date our issue is still unresolved and the management has washed their hands of our concerns. The negligence in leaving personal items is ours, however the way the security team and management was UNWILLING TO HELP and unapologetic about the circumstances is where our frustration lies. Based on extensive review of the events of the night and the personnel with access to the room, we feel without question that our items were STOLEN BY THE STAFF. We have been told that there is nothing more that can be done to help our situation so all we can do now is warn others that this beautiful venue is sadly a harbor to prey on affluent party guests. It is unfortunate that their staff are not held to the high standard that the hotel boasts and that the facility allows THIEVES under their employ to take advantage of their well paying guests. If you value your friends and family (and your belongings) I would encourage you to look elsewhere for your event or risk being preyed upon by event staff.

The Amway was the perfect wedding venue! My wedding reception was in the Imperial Ballroom and the character of that room alone gave us a beautiful setting. Our guests raved about the accommodations, the food, and the charm of the hotel. I worked with Katie and Grace, and they were so thoughtful about every detail. You could tell they wanted to make the day perfect for me, and they did! We will never forget it and neither will our guests!

Facilities are beautiful. The food is excellent. But the staff is inattentive, dismissive, arrogant and unfriendly.

We reserved just a basic room at the Grand Plaza for our wedding night. I did make a note on our reservation letting them know it was our wedding night and that, while we did not expect anything, any special touches would obviously be appreciated. They went absolutely above and beyond, upgrading us, with no extra charge, to a tower sweet - one of the best rooms in the house. We ended up with a stunning full view of the city and a huge suite. It made our first night so much more special, and their thoughtfulness meant the world to us! We also ordered dinner and breakfast from roomservice and were blown away by how delicious their food was! Absolutely wonderful experience, providing a perfect ending to a perfect day :)

The amway always does it right! We had gifts delivered to our guess and we were upgraded to a nicer room too! Beautiful views and we felt so fancy. I also thought the block prices were pretty affordable.

Great service, very classy, nice place to stay for first night as husband and wife

We had our block of rooms for guests at Amway and at the Courtyard Marriott - which is owned by the same company. Our guests all had a GREAT stay, they were super easy to work with, and very clear about how to book rooms in the block. They definitely upgraded our hotel room, which was super nice of them! We had a beautiful corner room in the tower with a view of the river for our wedding night! What a view! They let my family members check in for us so we didn't have to wait in line at midnight (which I HIGHLY recommend you assign someone to do for your wedding night...there were 5 brides waiting to check in when we got there and we were just able to go right up to our room without waiting in line.) It was a WONDERFUL stay!

Grace is the wedding specialist at the Amway and she was truly the best person I worked with for the entire process. She answered all of my questions, over email in a very timely manner. She's a saint from how bothersome I must have gotten at some points.

We had a room block at the Amway for our wedding. From the start, our guests had problems booking rooms. Our guests would call and be told that the hotel was full or the block was full (even though the wedding was over 6 months away), when in fact the hotel was not. I had to exchange countless calls and emails with the wedding coordinators and each time it would take days to find a solution. The experience we had at the hotel the weekend of the wedding was to say the least disappointing. They gave me a room with a children's bed for the night of my wedding (which I did not request, I do not have children). When I went to the front desk, I was told I had specifically requested that room (again, which I did not). So not only was I given a room I didn't request, the front desk staff accused me of lying about it. We were at the front desk for 3 hours checking in and waiting for them to find me a room (even though I had booked it 6 months in advance). Upon arriving at my rehearsal dinner, my guests complained of poor front desk and bell service, musty smelling rooms, dirty bathrooms, and countless other problems. There were numerous other problems that weekend - my room was never cleaned (we even called and requested it-no one showed up until the day we left), the bell staff was of no assistance even though we had 3 carts to bring up, I could keep going...I understand that hotels are busy and that human error happens, but what we experienced that weekend was extremely poor customer service, a major lack of attention to detail, and at times, treating guests disrespectfully. Also, over a month after my wedding, I have contacted the Amway 3 times to discuss my problems that weekend and no one has contacted me back. That shows how much they care about and respect their guests.

I cannot say enough about Katie Dietrich, our catering manager, and Grace Hill, our sales and reservations coordinator. Together and individually they pulled off the most special day of my life. To say they went above and beyond is an understatement. They genuinely cared about me, my family and my friends and made sure we were happy at all times. We booked the Pantlind Ballroom about a year in advance and from start to finish Katie and Grace were professional, personable, and extremely easy to work with. Amway Grand as a whole is the most accommodating hotel I have ever been to in the southwest Michigan area. From the valet boys and front desk staff, to the waitstaff, bartenders and chefs...everything was nothing but top notch at all times. If you book an event here, know you are in good, professional hands at all times. I will always highly recommend Amway Grand Plaza Hotel....and Katie Dietrich and Grace Hill! Talk about a DREAM TEAM! Absolutely wonderful!!

The Amway is the equivalent of Bride Wars “The Plaza” for a Grand Rapids bride. I write this as my experience and not the standard experience with the Amway Grand Plaza Hotel and its staff. To the good: • The rooms blocked for our guests were to be cheaper than anywhere else during Art Prize. • We were able to book over a year in advance. • When we arrived to our cocktail hour, we were able to part take and were asked if we would like a drink. • Our banquet captain took great care of us throughout the whole evening. • The food was delicious. • The bar went from a full service upstairs to a beer and wine only bar downstairs after cocktail hour. • The bride and groom cake design was very nice and turned out well. • Our tower suite was wonderfully accommodating. To the not so great: • Our block of hotel rooms was not addressed by the main coordinator and caused us much embarrassment when family tried to reserve rooms and called us to say we had no block available. • For our taste testing, we selected dishes from the list in our packet. The day of our tasting, we were given the full menu, after already choosing what we thought our small list of options were. Also, each dinner comes with desert or a credit, something we learned after the fact, again. • We planned our wedding from another state and time zone. Both working a 6:30am-4:00pm job only ever caused email conversations, were there were huge confusions and weekend phone calls meetings. • Emails often were filled with errors in capitalizing or grammar. • In working with our linens, we were under the impression that the Amway would provide floor length linens for the dining. This ended up not being the case but thankfully the head events coordinator was able to step help us get the linens free of charge • I requested a list of rules that the Amway has so I could avoid any more confusion. Such a document did not exist because it would have some many points to make (from the catering manager). I stated that I did expect a place like the Amway to have such a document since my church had a minimum 7 page document with such limitations. • We were told we were late on a payment at the meeting we had two days before the wedding and that we would be charged our full estimated bill (~$4,000). This charge was supposed to be placed on our card that day and we were to get our bill to review and then settle the rest of the cost. After getting back from our honeymoon, our catering manager had not contacted us and there were no charges were on our credit card. We had to seek her out for an answer. She stated we would be credited, but did not say if it would be on the additional payment we were supposed to make or on the 1 ½ times the room cost we had already paid. • Our bride and groom cake was more than half cream cheese filling. We much would have preferred more than half cake. All in all, the main staff at the Amway were so wonderful to work with, as well as the events director. The space itself was great and not paying hourly for the bar was a great decision for our group of ~120. Our catering manager was overpaid for the service provided. From what I have heard from other brides and my vendors (seasoned in the Amway, but none interacting with this coordinator), other coordinators really do make this a great process and celebrate you. I pray that anyone who chooses to live out their childhood dream of an Amway reception gets the experience they are seeking.

We could not have had a better experience for our wedding weekend than we did with the Amway Grand Plaza Hotel. I contacted their wedding coordinator, Grace Hill, about 8 months prior to our wedding and she took care of us like it was her own wedding. She was responsive, honest, kind, and so easy to work with. She then assigned me to Katie Dietrich as my catering manager, and she was just as wonderful! Fast forward a few months.... From the moment my bridesmaids and I walked into our getting-ready suite, we were blown away. The suites on the tower side of the hotel had just been renovated and they were absolutely stunning. Even the helpful valet attendees and bellmen were such a pleasure to work with and would drop anything to help us with our things. We had our ceremony at our home church in Grand Rapids, but we immediately came back to the hotel for our reception in the Pantlind Ballroom. First and foremost, the room itself emanates an old-world, palace look-and-feel... almost like you are in Versailles, France! The gold-gilded ceilings and mirrored walls just sparkle when the lights are dimmed and you first walk in. The meal was not only hands-down the best wedding dinner I've ever had, but one of the best meals of all time! The food was warm, perfectly seasoned, and super fresh. Our servers were very attentive and handled our every need. Don't even get me started on that cake.. We had the red velvet cake with cream cheese filling AND a dark chocolate cake with peanut butter ganache filling. It was to DIE for and all of our guests were over the moon. The weekend was perfect, and I could not have hoped for a better wedding than the one we had. Thank you to every single person involved. I would recommend them to every Bride I meet for their own special day.

It was a wonderful experience to stay there for the weekend of our wedding. It was dream come true!!

great service loved it

We stayed here for our wedding night and it was perfect! My fiance booked the romance packaged that included valet service, wine & truffles, and a gift card to use at the restaurant and room service. It was a beautiful room and view and we had a great time! Would recommend this to any newlyweds.

Did an excellent job of recreating a photo that we provided. Simple, elegant and delicious!

I'm so happy my husband and I decided to stay at Amway the night of our wedding. It is a beautiful hotel, and it's in a great location. The wedding specialist was wonderful! She booked our room for us and also booked our rooms for our guests. We were not from the area so we had to visit Grand Rapids a couple of times prior to the wedding, and Grace took great care of us each time we visited. I never had to book my own room or talk to anyone in the reservation department because Grace had everything set up for us before we arrived. Our guests, my husband, and I were very impressed with the hotel and staff.

We hosted our wedding reception in the Pantlind Ballroom on August 10, 2013, and everyone had a great time. During the planning phase, I worked primarily with Darrin, who is really an expert at what he does. He was businesslike, organized, and polite throughout the entire process. I don't live in Grand Rapids, so I wasn't able to meet in person until later in the process, but Darrin was extremely flexible and patient with all of the emails and phone calls leading up to our event, right down to last minute decisions and changes. The event execution went extremely smoothly - the setup crew arranged things nicely, the staff at Amway worked well with the florist and DJ, and the waitstaff and kitchen crew served an excellent meal for a large crowd of people. Our server for the evening was so prompt and kind - I wish I could recall her name! Also, the chef created a delicious, classic cake based on a picture that I had emailed to Darrin. The Amway is clean and well maintained, the rooms and common areas are historic and beautiful. Many of our guests were from out of town, and the Amway provided an excellent first impression of Grand Rapids. The discount room rate was a great value, and after some initial hangups with the booking website, guests had a positive experience. Selecting the Amway as your venue will certainly cost more than other Grand Rapids venues, however, if it is in your budget, or if you are able to adjust other areas of your budget, this historic and beautiful venue is worth the cost. Rather than stressing about details and coordination, you can leave it up to the staff at Amway, and they will pull together a lovely event for you. The Amway will provide a smooth and elegant experience for you and your guests!

We stayed here on our wedding night, and it was really lovely. Great suite, great views. Wine and chocolate were waiting for us in the room when we got there. I loved it.

My husband surprised me with a stay at the Amway the night of our wedding. He emailed them and they even gave us a discounted rate!

Me and my girls stayed here the night before my wedding. It was very nice and relaxing. The new addition has the best views. We had room service in the morning which included assortment of nuts, berries, yogurt, and mimosa's!

We had the Louisiana Suite for our Wedding Night and it was beautiful! The view was incredible!

We compared venues throughout Grand Rapids and nothing compares to the Amway! We had a December wedding reception in the Imperial ballroom and it was so elegant! All of our guests loved the food and setting. Darrin was our coordinator and was very attentive. This venue may be one of the more expensive venues in GR, but when you look at the quality of service you get and the ambiance, you can't beat it! The photo ops alone are worth it!

Beautiful and so accommodating. They have a fantastic spa, shopping, restaurants, and fun bars around downtown!

The Amway Grand Plaza is simply amazing. Everything from the food, service,and experience is top notch. Also, working with Grace and Amy made all the difference. They helped to make my wedding more than I ever could have dreamed of, and a day we will never forget. It has been 6 weeks since the event and guests are still talking about the venue and food.

great place to stay!!

My husband and I were pleased with the Amway Grand Plaza Hotel. We had our wedding ceremony in the elegant Gerald R. Ford Presidential Ballroom and reception in the stunning Pantlind Ballroom. The food, service, decor, etc were top notch. We are still getting rave reviews from our guests.

From start to finish our experience at the Amway was superior. Beginning with Grace Hill and continuing with Jennifer May their commitment to work with us to create an elegant and warm experience for our daughter and son in law was exceptional...and the food was excellent! Most of our wedding guests were from out of town and they were impressed by the atmosphere, service, and amenities at the Amway. The location was great and our guests enjoyed being able to access the museums and other venues around town by foot. A wonderful week-end!

great place

The Amway was a gorgeous location for my August wedding reception. The food was delicious and the service was impeccable. The wait staff was so nice and helped us out throughout the whole night (and they didn't complain that I kicked off my shoes almost immediately). The overall bill ended up being much more expensive than we originally anticipated but our friends and family had a great time! We received so many compliments about our wedding and the Amway is to thank for that.

Great place! Friendly staff! :) Beautiful view of city!

I am a gluten free bride, and the pastry chef at Amway actually seemed excited to accomodate me. He made the top layer gluten free, and gave me so many options for the rest of the cake so that my guests could have regular cake. My gluten free portion was amazing, but even better, we had so many compliments from our guests. Everyone said that it was the best cake they had ever had at a wedding. People were even asking for seconds. The cake really matched our style as a couple, and I am so excited that everyone liked the cake.

Perfect from beginning to end! We used the Ford Ballroom.. the butler served punch was a nice touch :)

Excellent service and elegant atmosphere!

Amy Detweiller did a great job coordinating our wedding. She's a veteran at the task and it shows! She was very patient with us throughout the planning process; she kept us informed and at ease that the day would go smoothly. She did a great job! We held our ceremony in the GRF Presidential Ballroom and the reception in the Pantlind Ballroom; both beautiful , elegant venues. We were very happy with the ease of planning, organization, coordination, table service and bar service. It was a bit on the pricey side (we paid for everything ourselves), but in this case, you get what you pay for - NO STRESS! :) FOOD WAS DELICIOUS!!! The tomato bisque with puff-pastry dome was perfect for our fall wedding. Generous servings CAKE WAS GORGEOUS and yummy! We went with their red velvet and fondant. Very good! Also make a groom's cake for us with a scuba theme; fun and chocolate! One thing that many guests noticed was that, unattended cocktails were very quickly whisked away from the tables. If you took two sips and set your glass down to go dance or mingle ant a neighboring table, you'd have to go back to the bar for a new drink because your previous vanished. We went with the flat bar rate versus the per-drink rate, so I guess that was lucky on our part. Perhaps this is serving policy to keep minors from trying any "funny-business?" Anyhow, it was a beautiful setting and I always felt like everything was under control. I would highly recommend this venue!

This is a beautiful hotel! We used it for our accommodations the night prior and night of our wedding. We had amazing service and had no complaints. I even left behind some things which they held for me at the front desk so I could easily retrieve them the next day. Room service was prompt and delicious. It was well worth being treated like royalty for the weekend. Every individual in the hotel remembered who we were when we showed up and left. It felt great!

I had an amazing wedding, actually a dream come true. The Amway is beautiful and elegant. We stayed in the Pantlind side of the hotel, got our hair done in the salon. It was amazing, my hair was absolutley amazing. The stylists are so nice there and they can handle quite a large wedding party. The food was amazing and my guests raved about it. They are very proffesional and have amazing event coordinators such as Amy that help with what ever you need.

My hair and makeup turned out great. I was really worried that my makeup would not last all day and night, but I could hardly get it off at the end of our reception. They are reasonably priced as well.

We couldn't have been more please with our event. Having such a wonderful hotel for guests to stay right at the venue made it so convenient, with brunch the next morning right there too. Logistically perfect and absolutely flawless. The service was efficient, the food was outstanding, the cake was a very specially request and the best I've had. The staff really works hard to please. It's the best deal in the city if you want a formal wedding.

The Amway was truly a partner in making our event spectacular and memorable in every way. The food preparation and presentation was exquisite. The service was professional, cheery and elegant. They were flexible with every detail, even when things changed at the last minute. I will call the Amway first for all future events.

I could not have had a better experience with the staff at the Amway Grand Plaza Hotel. Jennifer and Grace were an absolute delight to work with.They were very accommodating to our requests and always quick to get back to us with an answer. They treated us not only as clients, but as people they genuinely cared about. From catering to booking rooms for our guests, they were always on top of everything and eager to help when they could. The ambiance of the hotel and staff created a wonderful atmosphere for our guests and for us during our wedding weekend. We will definitely be recommending this venue :)

The Amway Grand Catered our wedding. They provided above and beyond what was expected. Our guests talked about our food for weeks after the wedding. They have a wonderful ability of creating an experience for your guest not just making great food. I would HIGHLY recommend Amway for any event!

Delicious, easy to work with, they make the cake too (and boy is it delicious!!). Couldn't have asked for better. If you want something different from mediocre wedding food, go here. They can personalize your menu also, so you're not forced to just choose a package. Did I mention the cake was delicious??!! Grace coordinates their catering and she is AMAZING, truly a gift from God, esp. since we planned our wedding in 6 weeks. Could not have been more perfect :)

Good price, we had a very comfortable stay. I will stay here again.

family said these were great accommodation for them

1st class all the way! Great food, AMAZING staff! They did everything for me!!

I had my reception at the Amway, and throughout the whole planning process, Jennifer in the catering office, and the rest of the staff were so accommodating and everything was top-notch...from the lobby to the ballrooms to the food, etc, everything was exquisite! I was the most relaxed bride because they literally take care of every detail! Our guests were so impressed by the first class service, and it made for one special night!

I had a wonderful experience working with Amy (catering manager/event planner) to plan my reception. She was incredibly helpful and really went out of her way to help me plan every detail of my reception. I will definitely be recommending the Amway to others!

Every brides dream! Its elegance is unmatched anywhere else.

It was pretty good!

The venue is beautiful and the service is excellent. Just beware, there are hidden charges for virtually EVERYTHING.

The Amway was amazing. Everyone was so impressed with the ballroom and the food. I barely had to decorate because the Amway is so beautiful in itself.

Would have loved to have had my dream wedding here.... too expensive...