I ordered a wedding cake from Amy. She stated she could not deliver it but I could pick it up. At pick up she carried out a 3 tier wedding cake with no box and sat it in my cars trunk. No box, nothing to protect it from dirt or the environment.... She wiggled the base and said it will be fine, this is how i deliver them and staring at it wont get it to where it needs to be. 5 miles down the road it collapsed from the bottom. My wedding cake ruined. We called Amy's and then returned to the store. She was rude, showed no care or concern and lacked empathy. She did state we were lucky that she even answered our called. She took two of the tiers and attempted to fix them and then placed them back together where again she sent it out just like the first time. The cake separated and looked like garbage. The bottom tier was destroyed and she gave us cupcakes to substitute it. She offered to money back, no apologies nothing. These tiers should have been boxed separately and send out for us to assemble. I am out 425 bucks, my wedding cake ruined and I am more upset at Amy's behavior and lack of customer service.