I booked an appointment in January 2021 to begin the search for my dress. I worked with Kirsten, who was very helpful and patient. She listened to what I thought my style was and looked over inspiration photos with me. I tried multiple dresses...
and eventually went with a style I always envisioned. I found “the dress” after three visits in two weeks.
Since I liked the service and experience so well, and my fiancee and I wanted to support local, I made an appointment to bring my bridesmaids in. We worked with Kirsten again and the girls had a wonderful experience as well.
My dress arrived two months ahead of schedule, which was fantastic. The bridesmaids, however, arrived six weeks later than we were orignally told. It was a little frustrating, as we then had to wait another month for an alterations appointment (from a different location).
My fiancee and his groomsmen all were measured for their suits. My fiancee purchased his and we rented for his groomsmen. We ordered about 5 weeks prior to the wedding. We were told his suit would be in two weeks from the order date, and the rentals a week before the wedding. Three weeks later, no suit. We called the shop numerous times and no one answered. When we finally got a hold of someone, they said all suits will be in next week. That put us a week before the wedding. That week we called. Again, no answer.
Jim, the suit guy, called that night (one week before the wedding) to schedule an appointment for all of the guys to go in to try on their suits and have any alterations taken care of.
Fast forward to the following Tuesday, two days before the wedding. The guys arrive at the shop, which is about an hour drive, only to be told the suits are not there. My fiancee said they were not able to come back, so Jim had to deliever to them. He promised to deliever by noon the next day. He didn’t. He called at noon the day before the wedding to inform us that the suits haven’t arrived due to a weather delay and he could have them overnighted by noon the day of the wedding. We were scheduled to be at the venue by that time. And we had no guarantee that the suits would even be delievered.
We ended up going to Mens Warehouse and puchasing three suits so my soon to be husband and his groomsmen could be properly dressed for the wedding.
Jim was very unprofessional during this whole disaster. He never called to tell us that the suits were not in before the guys drove an hour into the city. He failed to deliever the next day and could not guarantee 100% that we would even have them, even though we ordered 5 weeks prioe to the wedding. He ignored our calls after the wedding when were trying to get a refund. We also asked that he cover the difference of what we were forced to purchase as no one can rent us a suit 24 hours before the wedding. Jim eventually returned our calls, after many, many attempts by us and hesitated to fix his error. In the end, we did get our refund and he did cover part of the difference, but his unprofessional attitude made that extremely difficult.
I really wanted to recommend Andersons Bride to others, but unfortunately I cannot. The unethical and unprofessional behavior by Jim (who is one of the owners) keeps me from suggesting this business to others. It is not right to cause a bride and groom and their families that amount of stress and an additional financial burden hours before a wedding.