Andre's South

that were never explained to me prior to our meeting, nor were they mentioned anywhere on their website. We signed the contract and thought everything was squared away until they called me a week before my wedding. They were "unaware" (even though it was written in our contract) that we were using our own dishes, so they needed to charge us an extra fee for that. They also tried to charge us an extra fee for having the bussers (that we already paid for) bus and scrape the plates. They told us that if we were to use their plasticware, the bussers would just take them to the trash so it is extra work, thus extra charge, for them to work with real china. Being a stressed out bride a week before my wedding, I cried on the phone and eventually ended up yelling at their manager. I had my, then fiance, contact them and work things out. Luckily we were already bound by our contract for the prices so they were not able to charge us those extra fees but if we were not careful, they would have scammed us into paying more money. On the day of the wedding, the staff was rude to the owner of my reception venue. I did not know any of this was going on (thank goodness) but there was, once again, confusion about how things were being set up at the reception. When it came time to eat dessert, we had even more issues. My husband and I had only 2 layers of a cake for them to cut and then a few pies that needed to be cut an served. We paid Andre's a $50 cutting fee and they refused to cut our pie. It was obvious that the cake was not the only dessert since it was only 2 layers so I have no clue why they were so dramatic about cutting a few pies. The owner of my reception venue ended up cutting the pie for us. I would not recommend them to anyone. In fact, I would highly discourage you from working with them.

funerals, we found out after my fiance's grandmother told us her nephew had his funeral there. When we tried to get out of the contract, they were unwilling to refund our money until another wedding booked our same date. I do not know if they are still booking weddings at Ambruster (hopefully not!) but either way please be careful when dealing with their management; they were unhelpful, unacommodating, and sneaky!

d a number of people that received the wrong sizes and had to rush around to adjust.

they were happy to help. The food was also delicious and hands down one of the best decisions we made with our wedding!

ions to be wholly inappropriate and thoroughly unprofessional. I found Mo to be more of an imposing bully rather than an accommodating host. I see that this place has received a lot of positive feedback. Great. I don’t wish a bad wedding reception experience for anyone. However, based on what I saw, I wouldn’t recommend it to anyone. If there was a half star rating, I would click on it.

including the food was great!

really can be a one stop shop if you want them to be.

ulous. She was attentive to our every need and so easy to work with. Our guests loved the food. Their preferred vendors for flowers and wedding cake were great, too. We could be happier with our experience!

to decorate. We were actually given 30 minutes. My family members had to help flip tables (change tablecloths, etc). I wouldn't recommend this company unless you need a cheap option - but you get what you pay for!

astic day! A few things that went astray... I was told when I first met with the Andre's staff, and booked our event, that the Rear Ballroom, the room we booked, would have it's own bathroom. We did not find out until the day of our wedding that we would in fact be sharing the bathroom with another Ballroom. This was a problem, because I had planned on putting my dress on at Andre's before the ceremony. When I arrived, our bathroom was full with the whole bridal party of the other wedding. I ended up using another bathroom, and guests from another event were coming in & out while I was getting dressed! I would recommend adding another bathroom. So each ballroom has it's own. Also, maybe a room where the Bride & her party can get ready. Also, when we had our walk through, a few days prior to our wedding, it was very vague. I should have asked more questions, I suppose, but everything seems pretty black & white until the day of... Then just walking down the aisle seems like the scariest thing you've ever done! The rehearsal was very quick, and we did not have a chance to practice our walk, or explain to our young Son, the ring bearer, what he was going to be doing. Now, we did not pay for a rehearsal dinner, but that is no excuse. We should receive the same service, just minus a dinner to go with it. Other than that, there were a few hurdles, mainly just, "he said, she said," stuff. Very easy mix ups, for the amount of people, and events they handle each day. Now, to express our gratitude... Everything was perfect! Yes, we had some mix ups, but those are to be expected. All in all, we had the best day of our lives! When I first booked our event with Andre's, they were SO helpful. I've never even been to a wedding before! My own wedding was the first I'd attend! So, I had about 300 questions for them, and they answered every one of them. They helped me through each step, and made sure I understood everything. I also LOVED the, "one & done," options they offered. We booked our D.J. through them, booked our pastor, ordered our invitations, and ordered the tuxedos. They offer chair covers, table covers, runners, all the works! We did almost everything through them, besides buy my dress! Also, they offer $100 off if you book with 4 of their vendors. It was so simple, and worked great for me. When it came to the day of... It went perfectly! Everyone said the place looked beautiful, and it did! It was just what we wanted! The ceremony went off without a hitch, quick, but personal. Just what we wanted. The food was TO DIE FOR! We ordered a chocolate fountain, and they offer an open bar. It was all fantastic! Diana was our coordinator, and she walked us through the day, and kept the D.J. in the loop. They handled everything, just like having a wedding planner there. Did I mention... All of this was UNDER our $5,000 budget?! Andre's offers it all, with a budget in mind. It's a perfect place for someone looking for elegance, but can't afford a high end event. Also, Diana was amazing! Along with everyone at Andre's. Diana went on maternity leave shortly after I booked our event with her. After she left, I dealt with everyone there at one point, and they were all friendly, and answered any questions I had!

my dress on, when the rehearsal came I was told I was sharing the bathroom with the event in the adjoining room. In the end, they set up an alternative for me but getting to this agreement was not pleasant and the staff on hand that evening was argumentative, one of the guys (I'm assuming he was someone important there) kept the heated discussion going with my groom and his best man on the amount of brides that show up "dressed" versus the amount that show up not "dressed," things almost got ugly. The coordinator we had been working with was not present during the rehearsal and everything we told the woman (again, no one introduced themselves) helping us at the rehearsal was a surprise and she had never heard of such things as a receiving line after the ceremony. In my opinion, this location of Andre's should discourage ceremony and reception packages. Another major issue I had with them was set up time. All along we have been told the latest we'd be allowed in the room to set up was 1:30pm with my guests arriving at 3:30pm for a 4pm ceremony. Two weeks prior to my wedding we were told this has changed to 2:30pm, with an arrival time of still 3:30pm for guests. Three days before the wedding, at the rehearsal we were being told the event before ours in our room is over at 2:30 and we can NOT set up at 2:30 because they'd still be flipping the room over. So now I have LESS time to setup. My family and friends managed to pull it off somehow but we had less than an hour to get the room setup and get my dress on. This was a lot of unnecessary stress. The actual ceremony and reception was good, the food was great, the staff working that night was great. My one complaint for the ceremony/reception was we had four reserved tables and Andre's wouldn't allow the guests who were to sit at them to actually sit at them. The Andre's staff did not know exactly who was to be at these tables, but the guests we wanted at them knew. Andre's never told us we had to make a seating chart for these tables, we would have. When they tried to sit at them, they were told by Andre's they can't sit at them so our important friends got pushed to the back of the room and the entire table remained empty, pretty embarrassing. I had to work on getting the right people at the right table during my own reception and that is embarrassing. We had an entire empty table closest to the head table because our friends who were told by us they were sitting at that table were told they couldn't be at that table by Andre's, so walking down the "aisle" there is a whole empty table in the pictures. Embarrassing. So, my advice: Don't have a ceremony/reception package at Andre's South. The reception was good. The ceremony was good. To get to "good" we had a lot of unnecessary stress. We're blessed with great friends and family who were able to work around all the bumps and hurdles.

bout anything. And for the price we paid, it was totally worth it. They even set up the centerpieces I made so I didn't have to worry about it. I would definitely recommend them to anyone!

ney by having it here. We were wanting something simple for our recreation back here but everything was so nice and you would have never known how little we spent! Loved it!

's needs. The open bar was a hit with everyone! We loved working with Andre's!

whole night) - the other two sat in the back room the whole time. It literally took them 1+ hour to cut the cake. They also ate pieces of cake before bringing it out to the guests. A whole bag of specialty popcorn also went missing ($50) from the back room and their staff were the only ones with access. TJ was very accommodating though - it was a pleasure to work with him. I would recommend Andres if looking for an affordable catering service.

e even gave us a bottle of champagne to take home! We had my shower on a Sunday afternoon and it was a great deal!

ing.

om!!

some of whom called/emailed non stop.

was present the night of the event, and checked in with me, my husband and both of our parents throughout the night to make sure that everything was going as planned.

were able to help. I would definately recommend Andre's

nts about the food and drinks, and the atmosphere was wonderful. Mr. Andre went out of his way to meet all of our needs and we received every accommodation we had asked for. There was even a special plate of food prepared for my niece who has severe food allergies. We were extremely pleased with our experience and would recommend Andre's!

moved and had to set up centerpieces on our own... Other than that GREAT place!!

which was great. They also invited their preferred vendors to attend. We used some of their vendors that they recommended and we were very satisfied. Thank you Andre's for making our wedding reception memorable!

in for elegance and the hotel is in great condition to host a reception. We had 300+ people at the reception and the food was outstanding. We also loved how Andre's had a packaged deal, where you pay per person and you get the venue, food, cake, DJ, and open bar for a pretty reasonable price. I am extremely satisfied with Andre's and there outstanding customer service. I would recommend this venue to anyone.

I wanted at an affordable price. Also, they were so professional! They had everything so organized that it all went so smoothly from start to finish. The only complaint was it wasn't long enough..I'm so happy my reception was beautiful and the only thing I heard was that the bathroom stalls were a little too small. If that is the worse thing I can take it!

even delivered drinks to our head table! I really wish I would have gotten their names! The staff even boxed up food to go for my now husband and I to eat at the hotel later that night! Sarah and Greg were really nice and always more than willing to answer any question or concern I may have had, and were very patient with me. We got many compliments on the food, and it was even great the next day! We stuck some leftovers in the deep freeze and I imagine it will be just as good.

t was to actually have the reception at the banquet hall. We got compliments all night on how great the food was. Andres is awesome!!

everything is what you want/need and that they supply the product that is desired. I can not say enough wonderful things about the wait staff. Our wedding was a little different, we didn't have one large evening meal. Instead, we used Andre's for an afternoon luncheon and again for our evening reception of cocktails and appetizers. Their staff was incredible, and my family and friends raved about how polite and friendly they were all day. Initially my fiance and I were going to use another vendor for our evening ceremony, because they came highly recommended by our venue. However, after working for 3 months with little communication and then given options that were thousands of dollars out of our price range we went with Andre's. The two main reasons for our switch was communication. Tracy was constantly communicating with me during my planning process, and was never pushy, always just asking if there was anything she could help me with. The second was that their pricing is very reasonable. They are a company that I feels wants to provide great service at a reasonable price to people getting married. In today's industry, this is difficult to find, yet Andre's provides it. I hope that future brides in the St. Louis area know what a great option Andre's is for off-site (my wedding) and on-site (from my visits there when planning) wedding receptions of any kind. They were great to work with in planning a reception that was off-site, different, and non-traditional, and I greatly appreciated their flexibility and willingness to work with me and communicate.

friendly and helpful and made sure our wedding reception went flawlessly! And the food! The food was delicious. I'm a hard sell when it comes to catered meals but I would have had seconds if I had the time. We are still getting compliments, months later! Highly recommend Greg & his staff!!

of us arriving. Everything was rushed and pushed into the first hour of the reception. Found out why after speaking to some of our guest, the matre d had worked all day and actually told one of our tables that she was tired and wanted to leave asap. The bus boys started clearing tables when people were still eating their cake. The favors that were set out for guest were cleared off the tables prior to 11 (which is the time we paid for the reception to end). So now I am stuck with 150 votive candles that were meant to go to my guest. I spent alot of time of these candles so I was extremely disappointed that they were cleared off the tables before people left. Then I found out that people in the ballroom next to us were coming into our wedding and drinking from our open bar. The food was great though and they set up our tables exactly how I wanted them. Overall the value was good but the service at the reception not so much.

can talk to them about flowers, tuxes, hair, whatever. It was great! Top notch catering company! I had so many compliments on the food at our wedding...

arah, my coordinator, was extremely helpful and always was there to answer my questions whether they be big or small. I would highly recommend Andre's to any couple for their wedding. They also have suggestions for vendors in terms of invites, bridal gowns, tuxes, etc. Great food too!

own with us to recommend potatoes, just the way he likes to cook them. I really couldn't have asked for anything more. It was memorable!

s wonderful.

Speaking of the food, it was DELICIOUS! We had taste tested it before, but it was 10x yummier the night of. We got tons of compliments for the food and the overall atmosphere of the reception. I only have two negatives. The tables were very close together and it was hard for me, a petite bride, to get around in my poofy wedding dress. Also, the bathroom stalls are TINY and it was difficult to use the restroom. Overall, it was awesome.