This review is only for my Bridesmaid dresses as I purchased my wedding gown at a different wedding boutique.
This shop was impossible to get a hold of and had terrible hours. They made it seem like they were doing me a favor by being open wh...en I wanted to go in when their hours were posted as being open. I got in the habit of always calling before going, because you never knew if they were actually open or not, one time I called and they were closing at 12:30 on a Saturday. I know the shop is by appointment only, but you would think there would be at least one day on the weekend when they have stable hours for the occasional walk-in or customer that needs support or to pick something up.
Due to their disorganization, I was overcharged for the bridesmaid dresses. They took care of the issue when I prompted them, but for the cost of these dresses, this should not have been an issue to begin with.
I planned a day for my four bridesmaids to try on dresses and they called an hour before my fitting asking to reschedule. They kept the appointment as-is, but only because I insisted they not change it as it was the only way I could get all of my bridesmaids and mothers of the bride/groom together at the same time since we all work very different schedules (e.g. night shift) and were coming from out of town.
I recognize the shop is a local shop owned by someone that would like to retire and their daughter who recently had a baby, but there has to be a better answer for this extreme lack of organization, poor hours and customer service.
The dresses arrived on time. The dresses looked nice. As a result of being over charged and the frustration of the shop not being open often or consistently, we decided to take the alterations elsewhere.