James, the Vice President of Operations & Corporate Sales doesn’t even follow the contract that customers sign. He interprets it in his own way and becomes an immovable force threatening clients who are having an issue or needing to cancel for ...whatever reason and making it as difficult as possible to get anything resolved. He will do everything he can to steal your money.
We were supposed to have an event with them in November of 2022 after having to reschedule due to COVID. After many issues with family members continuing to be concerned about COVID we decided to fully cancel our big wedding and just elope instead. We reached out to A’britin well over the 90 days that they require to let them know of this unfortunate circumstance. We asked them to refund us money that was not stated in our contract as non refundable. We did not ask for The Retainer back (which is stated as non refundable a couple times in the contract) we asked for the Additional Retainer (which is not stated as non refundable) back. We had been told by the consultant we were working with when we were originally thinking of cancelling that we would be getting the Additional Retainer back if we canceled before the 90 day point.
James immediately became incredibly hostile, he did not seem to understand what we were asking for, even though we attempted to tell him numerous times. He insisted that we were simply not agreeing even though the statement in their contract is incredibly clear. He threatened us with lawyers numerous times stating that they would not be refunding us anything even though the contract he kept sending pieces of was very clear that the Additional Retainer we were asking for was not stated as non refundable.
Since they believe they have resolved this issue, we are free to post this review. Please do yourself a favor and DO NOT work with them. They seem friendly and helpful until you have an issue and then you are put in touch with James, who’s email signature is honestly laughable.
His signature states: “We listen to our clients and treat them like family to provide a meaningful, trusting and lasting relationship.”
If this company believes in that statement then the way James is conducting business on their behalf is not representative of their core values. I would not recommend this company to ANYONE, in fact I will be contacting all the vendors who have this company listed on their preferred vendors list and letting them know of this incident and advising them and anyone planning their wedding to steer clear of A’britin Catering and their affiliates.