Couldn't fit the full review here but here is the last portion of one I wrote on Wedding Wire.
Thus, began the very final part of this nightmare. We once again asked them for a refund. But not for the date, not for the cancelled wedding, but f...or all the items we paid for that were NEVER provided. We asked for a refund on drinks, which as far as we know, were not ordered or bought. On top of that, THEY COULD HAVE USED IT FOR ANOTHER WEDDING. It’s not like drinks expire after a week. We asked a refund for the upgraded lighting, the upgraded linen, cocktail tables, literally everything that was not provided and came at ZERO expense to them. Even more so, as mentioned above, they could still use this for future weddings. It’s not like they had to go in with a hammer and break all the lights and buy them again. They. Refused. To. Refund.
For perspective, the added venue hour (never happened), colored wash lighting, linen upgrade, and premium beer & wine cost $5,175. None of this was refunded. Beyond unethical, immoral, and pathetic they could not even give us this back. This was so outrageous that we considered hiring a lawyer to assist us with AT LEAST these things. They could have kept the other $19,000+ but they refused for even this. Let me say that again, may not be a lot for some people but it is a life changing amount for others. Nineteen THOUSAND plus.
The funniest part of this story….after we told them we were looking into getting a lawyer, GUESS WHAT HAPPENED? The manager immediately replied back and said “I have a few dates in December and January that we can take a look at. It's safe to say that involving our legal representatives can be even more stressful.” Yes. That was copied and pasted. He really went out of the way to say that involving legal representatives can be more “stressful.” What the hell have my wife and I gone through then? Seemed pretty stressful for me. It’s hilarious how the instant we said “lawyer” ALL OF A SUDDEN A DATE OPENED UP FOR THE FOLLOWING YEAR.
I told him that if they were willing to pay to hire our vendors back then we would accept. We had no money left after they took our tens of thousands. Note, these are the same vendors they forced us to cancel because they “could not offer postponement.” Please take another guess as to their response…. There was none. He straight up did not reply back for 6 days and then said “wifi and internet is bad” as his response and nothing else. Take this time to read some other reviews about their bad communication, please.
There is an insane amount of detail I had to gloss over and this review is still extremely long. Like how we started working with a Barbara, who then left Aristide and no one told us, then we worked with Fernanda, then Gaby, then Daniel, then back to Gaby. The other reviews can attest as to why. Regardless, communication alone was horrid. Again, I know this won’t change the minds of anyone now and we are literally just mosquitoes buzzing around the Aristide business. They took our money and we are powerless to ever do anything about it.
I am a man, but I am here to say that even men dream of their perfect wedding. I dreamed of this day my whole life. I know my wife did as well. We were so happy. And yet, every mention of just the word “wedding” this last year leaves us feeling nothing but negative emotions. We never had a wedding at Aristide McKinney, we only had a nightmare that we will never forget.