I had my wedding at the Armour House in June 2023. Here is my experience.
The primary contact at the Armour House who runs the entire wedding department is a women named Christine Gaither. Christine was incredibly difficult to work with and I am leaving this review because I wouldn’t want another bride to experience what I did.
Memorial table:
We had our wedding coordinator set up the memorial table how we planned and discussed as this was a really sentimental and important part considering one of my parents is displayed on this table. Well, Christine went over and rearranged the table and had the nerve to approach my mother-in-law and tell her that the way the table was originally set up was wrong and she fixed it. Who is anyone to tell us how we should be memorializing our family members? It was just so disrespectful and hurtful.
Ceremony line-up:
Another frustrating experience was right before I walked down the aisle. When the wedding party was lining up right before the ceremony Christine was frustrated with people apparently not being in place fast enough. So, she yelled at everyone and even said we’re proceeding “with or without you” and this was mostly directed at our parents. I just can’t believe the level of disrespect to speak to my wedding party this way but especially my husband and our parents who obviously invested a lot of time and money making this day happen.
After ceremony:
After the ceremony, Christine had the nerve to approach my mother-in-law to state that how she left the recessional was incorrect. According to Christine, the parents are supposed to be the last people to exit, but this was not our plan. My mother-in-law wanted to be the first person to congratulate us, and so she did. But Christine made a point to rudely approach her right after the ceremony to address her on how that wasn’t how it was supposed to go. It just baffles me that after the ceremony she would go out of her way to create yet another rude interaction especially since the ceremony is over and it quite literally doesn’t impact her in any way. What’s frustrating is that she took a really beautiful ceremony and soured it for my new mother-in-law. It’s painful to know that that is a part of my mother in laws memory when we reminisce about my wedding day.
Start of day:
When I first arrived to the venue at the scheduled time to get ready Christine was nowhere to be found. In fact, she never even made herself present or available at any point during my getting ready, wedding set up, first look, etc. I expected during this 7-hour time frame before the ceremony that she would at least say hello, offer congratulations, or check in to see if we needed anything with regards to set up, etc. To be honest, my first interaction with her that day was her screaming at our parents during the ceremony line-up. It was appalling that she made no effort to be polite and kind. These negative interactions with Christine were not just limited to me and my bridal party and parents, I had several of my vendors share their challenges and disrespectful interactions Christine had with them, both during my day and some previous experiences working at the Armour House.
Bridal suite:
Another unacceptable aspect of the day was the temperature of the bridal suite. It was so unbearably uncomfortable and hot. The air conditioning didn’t work, and the outlets didn’t even have enough power to power a fan. It was 80 degrees outside and had to of been well over 90 in the room. The guy’s suite felt 30 degrees cooler. It was really challenging and difficult for our makeup artists and hair stylists. Not only was it an uncomfortable environment for them to work in, it also was hard for them to carry out mine and my bridesmaid’s visions as we were actively melting. It wasn’t until I sent a bridesmaid down the hall to check on the guys in the groom’s suite that we realized it was undoubtedly 30 degrees cooler in their room. And of course, Christine was nowhere to be found to address this issue.
Prior to the wedding:
When my mother-in-law and I went to tour the venue 16 months out, Christine was so nice and pleasant. But right after we signed the contract the following week, her attitude completely shifted. Throughout the course of 16 months leading up to the wedding, Christine was brass in her communication, difficult to get ahold of, even with simple questions it takes weeks to get a response from her. In fact, I’ve had to resend emails to her numerous times to get a response. I had expected that she would be easier to get a hold of when we got closer to the wedding, but unfortunately, I was wrong. Even a week before the wedding she was still hard to get in touch with. Any verbal communications never seemed to stick with her, we would frequently have to follow up with multiple emails to recap important details that were clarified over the phone or in person during the rare times that she would actually be available to talk. For example, we needed to know the dimensions for the grand staircase railings and the fountain, so we could have garland and flowers made to fit these spaces. It took first asking her for these measurements in person which she said she would email, then a verbal phone call which again she said she would email, then 2 emails that I had to send asking again for the measurements. All in all, it took 2 months and 4 times asking to get an answer to a simple and time sensitive question. At this point, we were less than 90 days away from the wedding so this definitely created unnecessary stress and headache.
Final notes:
When you opt for a venue of this price and caliber, you have baseline expectations that the venue coordinator is going to be respectful, reasonable to work with, and communicative. Christine was the complete opposite. Her rude demeanor was hurtful and offensive and she really put a damper on my wedding day and the whole process. As I look back and reflect on my wedding, my biggest regret is going with this venue simply because of having no choice but to work with Christine. Truthfully, if you have this kind of money to invest in your wedding, I urge you to look elsewhere as long as Christine is in charge at the Armour House. I would advise any bride to think again about deciding to move forward with the Armour House due to Christine’s ruthless conduct.
However, I do want to point out there was another contact at the Armour House that we got to work with later in the day that was truly so nice and kind, Gail. I believe she was an assistant to Christine. She was incredibly thoughtful through all interactions my bridal party and I had with her that day. I really do wish she was the person we could have been working with the entire time because I could tell she was truly wanted us to have a wonderful experience, which we certainly still did despite the frequent negative interactions with Christine. Gail was just a sense of light in the day and I really appreciated that.