Artistic Concepts Group, Inc.

I hired them for my wedding, and Andrew was great at keeping in touch. The lighting itself looked fine. In terms of value, their price was not the best on the market, but I went with them because I felt like they'd do a good job. The technician set up the uplighting and asked me how they looked while I was passing through; I told him it looked fine and to make sure to talk to the coordinators to keep them in the loop. When it came to dancing during the reception, the room lights were off, but the uplights were so powerful that it didn't make a difference -- that's all fine and we tried to dim the uplights but no one knows how to. Our coordinator tells us not to mess with the equipment without a technician, so we went looking for him or another coordinator whom he must have spoken to. No one knew where he was, and no one had spoken to him. I called during the dinner to see if a technician could help, and I got a call back later saying they were connected to a wall panel; they weren't. After 45 minutes of this, a coordinator said to just start unplugging some of the uplights, but by that point, the mood had already been killed, and the guests were too uncomfortable to get on the dance floor. Later when I called to complain and after a lot of phone dodging, Mike calls back and was outright rude and incredibly aggressive. He interrupted me constantly and heavily implied that I simply didn’t know what I was talking about, that they had done nothing wrong. The one thing Mike kept going back to was that I declined paying an extra $250 for a controller for all of the lights. Originally, I was told that this would allow dimming of all units at once, but that we could dim or deactivate individually if we wanted. Turns out that wasn't true. I'm sure if everything went right, I'd be marking them 5/5 as many others here have. What leaves a bad taste in my mouth with this vendor is their incredibly unprofessional and rude response to a complaint.