Ash Events LLC

happy to address any additional ones that may have come up over the this half of the year. First and foremost, you are now saying you are completely unsatisfied with the service you received. Initially, you mentioned how taken care of you were and how you had the best day marrying the love of your life, can you please let me know what changed this? I would like to again address the statement , accusing me of asking for more money the day before your event. In your contract & planning documents - multiple times it states at any point in time, based on the scope of your wedding day we may be required to add on additional assistants to help us fulfill the duties you have requested especially if they are outside of the scope of our packages. The day before your wedding , you dropped off inside the house, several large items including a buffet table, 2 doors, columns , which were all meant to be placed outside. During our final meeting, I was told these items would be dropped off day of, in its place and there would be someone to remove them at the end of the night. The day before the wedding you texted me to inform me they were dropped of 200ft+ away from where they needed to be. Based on this new information it would have been physically impossible for me to lift and move any, let alone all of these items alone. I apologize if I did not explain this throughly before the wedding or in our sit down afterwards.The week before the wedding, I did clarify with you what colors the bridesmaids and groomsmen were wearing before getting back to your photographers questions. She wanted to make sure she pulled items that would complement your detail photos. I understand the frustration with this. But as a month of coordinator, our services are supposed to start 30 days out which doesn’t give us much time to learn every detail at once which results in some follow up questions. I know tent dimensions was something you mentioned in your original review which I was under the impression we cleared up I never had the wrong tent dimensions but I did not have the tent rental contract until the week of to see it was a pole tent and not a frame tent. Which causes sizing / spacing to be different. You went through another tent vendor that I do not work with and despite asking several times for information did not receive that until last minute and had to make adjustments for that as well as the extra 20 people who were not accounted for when we made the floor plan at your initial consultation .I am so sorry if we made you feel as if your wedding wasn’t a priority. It certainly was and I hate you are feeling this way again. I was truly under the impression that we left things on good terms at the conclusion of our meeting. With the catering company, I in no way withheld their tip money. On top of being 30 minutes late for arrival and then the start of cocktail hour, after dinner service they packed up and left without clearing plates, cups or any trash from the guests. Which also means they never checked out with me and I never got a chance to give them the tip money. When I realized they had left, I returned the envelope with money to your mother , so I wouldn’t be responsible for money that didn’t belong to me. I then called and insisted the caterers come back to clean up their mess, so that you, Jacob or your families didn’t get stuck cleaning up trash at the end of the night & so you could just leave after the exit. I informed your mother they would be coming back if she still wished to tip them we would get that to them. I am sure having the vases and such in totes were extremely convenient, however you gave those to your florist in advance to place out on the tables exactly how you wanted. I have addressed this concern with my staff from that day and no one received any information from the florist. I would be more than happy to send you a screenshot from your florist where they informed me they did not leave bins behind for us to break things down in and that we could leave everything in a pile on the lawn , they would come the next morning and retrieve it. I also have several witnesses , including the bartender that can vouch, we were attempting to load everything for your parents when your mother got in the car and drove away before we could finish. Which means she also left behind the remaining alcohol , which he/we informed them would be yours to keep. We did the best we could with what we had as far as break -down but without being the one assigned to unpacked those items or having bins to pack the items up in , we cannot guarantee it’s safety. We took the remaining items with us and met to return them, and did not charge you for that return like your contract stated. I agree to an extent , I have such a love / hate relationship with Month of and Partial Planning packages. You truly get so much more access to me & assistance with details leading up to the wedding with the full planning package. It helps tie everything together and little details or logietics that someone who hasn’t been married before and maybe wouldn’t have noticed ahead of time. Like I mentioned after your first review, I certainly wish you would have addressed any of these concerns with me directly , I would have been more than happy to clear anything up or give you our side of things. I certainly thought we were on the same page after we had a face to face meeting to go over your initial review. I truly hope the change in review status is genuine and isn’t a reflection of me not hiring you. I certainly wish we could have seen eye to eye on this. I truly wish Jacob and yourself the best .