A Premier Wedding Venue in West Houston
AWARD WINNER (15X)
Thanks to recommendations from couples on The Knot
Located west of Houston, Ashton Gardens is closely and conveniently located from downtown, yet seemingly worlds away. From the elegant wedding suites, to the glass-enclosed chapel and luxurious chandelier ballroom, Ashton Gardens West Houston is a one-of-a-kind, classic venue with everything you need for your exchange of vows and the celebration to follow – all at a single location. Ashton Gardens West Houston can accommodate up to 300 of your family and friends.
Services Offered
With customizable packages, including some all-inclusive options, you're sure to find a package that fits all of your wants and needs! Additional services include, but are not limited to:
•Bar packages
•Planning Services
•Cake and Desserts
•Catering packages
•Cleanup
•Colored Uplighting
•DJ Services
•Photography
•Floral Décor
•Luxury Exit Vehicle
•Photo Booth
•Setup
•Stationery
•Table Linens
Cuisine
Our executive chef is skilled at creating the ultimate culinary experience for you and your loved ones. Our team offers multiple menus to choose from, based on your individual tastes, preferences, and budget. We're happy to accommodate certain culinary themes and cuisines, to create a custom menu just for you.
+19 years in business
Speaks English and Spanish
500 team members
Pricing details
Starting prices
Reception:
Contact for price
Ceremony:
Contact for price
Bar services:
Contact for price
Catering:
Contact for price
Starting prices don't include service fees, taxes, gratuity, and rental fees. Guest count and seasonality may also affect prices. Peak season for this venue is Mar-Jun and Sept-Dec.
Amenities + details
Amenities
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
Reception Area
Wireless Internet
Ceremony Types
Civil Union
Commitment Ceremony
Elopement
Interfaith Ceremony
Non-Religious Ceremony
Religious Ceremony
Second Wedding
Vow Renewal Ceremony
Settings
Ballroom
Garden
Venue Service Offerings
Bar & Drinks
Cakes & Desserts
Food & Catering
Planning
Rentals & Equipment
Service Staff
Awards and Affiliations
Any questions?
Reviews
4.7
out of 5.0295 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Ashton Gardens West Houston receives rave reviews for its exceptional service and beautiful venue. The wedding coordinator, Sheilah W, is highly praised for her professionalism, organization, and dedication in ensuring a flawless wedding day. Reviewers appreciate the seamless planning process, delicious food, and the inclusive packages offered by the venue. Couples commend the attentive staff, including photographers, DJs, and floral teams, for their contributions to making weddings a dream come true. The venue's all-inclusive nature, stunning chapel, and on-site amenities make it a highly recommended choice for couples seeking a stress-free and beautiful wedding experience.Review photos
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Fisher G
5.0
3/14/2025
Sheilah and Dorie gave us the wedding of our dreams! Any detail I wanted, Sheilah made happen. I truly can’t say enough good things about them and this venue. They were amazing!
Jennifer F
5.0
2/23/2025
Sheilah W. was our wedding cordinator for our special day! Planning and organization was top -notch. For example our package we were able to have an outlook on vendors and scheduling. Her ability to adapt to all the unforeseen situations was amazing to witness. The wedding couldn’t be far from what we had imagined.
Any questions?
Angelica C
5.0
1/05/2025
Sheliah W has been been amazing from start to finish! From the beginning, Sheila was very informative and helpful throughout the whole process. If we ever had a question or concern, she was always there in a timely manner! I am so thankful we were assigned Sheilah W as our wedding planner. I don't know how we would have done it without her!
response 01/21/2025
Thank you for sharing your experience with Sheilah! We're grateful for your kind words and...
are thrilled to hear about the exceptional service you received.
Robert D
5.0
1/03/2025
Ashton Gardens was absolutely great to my wife and I. Sheilah W was our wedding planner and she did an excellent job keeping everything in line the day of the wedding. She not only took care of the scheduling but she also made sure my wife and I were okay regarding food/drinks during the event. We are more than pleased with our wedding day and we recommend everyone to work with them. Thank you again!!
response 01/21/2025
Thank you for taking the time to write such a kind review, Robert! We are so glad that you...
enjoyed working with Sheilah. Thank you for allowing us to be a part of your wedding day. Sending you our very best wishes!
Masa A
5.0
12/26/2024
I had such a great experience with Sheila as my wedding coordinator. She has been extremely helpful and responsive in answering any questions that came up and always so quick to respond. I am excited to see how my wedding day will be and not as nervous because I know she is on top of everything!
Tanisha E
5.0
12/22/2024
Sheilah at Ashton Gardens West Houston was absolutely amazing. She loves what she does. We are so glad we went with this venue. Our experience was nothing but positive and professional. From the planning,, behind the scenes details, communication, professionalism of all parties involved, The venue is breathtaking, tons of parking for guest, and the food was absolutely delicious. And I’m picky when it comes to wedding food. Me and my fiancé are so glad we chose Ashton Gardens West Houston for our wedding. Ashton Gardens West Houston is a must wedding venue.
Herbert C
5.0
11/25/2024
Best wedding ever! Sheilah, Brooke and the venue staff helped make our special day a dream come true
Andrew G
5.0
11/15/2024
The team at Ashton Gardens West allowed us to have such an amazing experience and helped us make our dream wedding turn into a reality. Sheilah was on top of everything, answering any question we had and communicating with us clearly throughout each step. Every other member of the Walters Wedding Estates team (our photographer Angela, DJ Paul Gonzales, the floral team, the stationary team, the bakery team and the food vendors and all staff who helped on the day of) who helped with our wedding day were also fantastic. The venue was perfect and all of our family and friends only said amazing things about how beautiful everything was. Each team really made sure to help us find ways to get what we wanted and stay within our budget! Book your wedding at Ashton Gardens West if you want the best wedding ever!!
Chantal G
3.0
9/11/2024
I just want to give a heads up to future brides. Although this venue is beautiful, I highly suggest to be on top of all your planning as much as you can! Management seems organized but they are not. So many things had gone wrong, we had asked questions because we heard the food was cold in the past, Wes ere told that could happen if things aren’t on schedule. Well mine ran to schedule and it was still a mess. I paid for water bottles and it was forgotten to be taken out and I had to remind them so it was out late and so much more. I had expressed all my concerns and they told me they would take this as a learning opportunity. I know things go wrong it’s natural but the things that did go wrong didn’t make sense because we had gone over everything so many times. The venue comes with a coordinator but I highly suggest getting your own to have your back mine was a life savor I would have been so stressed if I only had what the venue provided. Again beautiful venue just wished things were handled better.
Bella P
4.0
8/12/2024
Sheila W. was very helpful and helped us with all our details. Working with Ashton Gardens was easy and simplified our process.
Jamie P
5.0
8/07/2024
Ashton Gardens - West Location is the perfect venue for us! To the ceremony building with open glass windows, to the beautiful reception hall. Our wedding planner Sheilah has been so helpful to us and is great with communication. She has most of the answers to our questions and makes the process smooth sailing. I’m so glad that this venue provides catering. They provide different packages that works with your budget and can be modified to your liking.
Nora A
5.0
7/17/2024
We had a great experience with Ashton Gardens West and the staff was very professional. The only thing I can say is that I wish the coordinator would have kept the flowers and the cake for us to take home.
Chante C
5.0
7/04/2024
Ashton Gardens West Houston is the place to select for your wedding. It holds sentimental value in that it was the last place where my mother attended a wedding when she was alive. There was no question that I wouldn't use this place because of that. Sheilah Wright is my venue wedding planner and his been nothing short of amazing. I truly believe that God placed her in my life at this very important and emotional time. I would recommend her and Ashton Gardens West Houston to anyone a million times over.
Namita K
5.0
7/01/2024
The venue is so beautiful. Fell in love the first time we saw it. Our wedding is coming soon and it has been a smooth process so far. Love the all inclusive package so the venue is taking care of everything for me and I don’t have to juggle multiple vendors.
Sydney P
5.0
7/01/2024
Sydney and Sheilah were amazing! I couldn’t ask for a better team. I felt so calm and relaxed while they made everything happen. I truly didn’t know the importance of a wedding planner, but I will recommend them to anyone and everyone. You need Sydney and Sheilah to make your day perfect!!!
Lauren H
5.0
6/25/2024
Let me first say this venue is absolutely stunning! My fiance' and I were looking for a place that needed minimal decor and we stunted across Ashton Gardens will looking through The Knot. The chapel is gorgeous and the windows really do set the tone for an elegant wedding! The reception hall which is just a few steps away is equally beautiful, not needing really anything at all to enhance the look. My wedding planner is Sheila and she has been fabulous along the way. With the being my FIRST and ONLY marriage, I have so many questions and believe me I had emailed Sheila probably more than I text my fiance, but she is super sweet and has answered every question I had without any hesitation. The service is amazing and I really could have not prayed for a better venue; mind you I looked at 30 locations across the Texas area.
Darah S
5.0
6/10/2024
We got married at Ashton Gardens about a month ago and it was an amazing experience from start to finish. Tara was super helpful when touring and setting up our contract. The venue is absolutely gorgeous and has great spots for photos. The all inclusive nature was really helpful and took a lot of decisions off our plate. Thankfully all the vendors were so wonderful and responsive, our wedding looked just as we envisioned it. All of our guests kept commenting on how beautiful everything was and how great the food was. Our photographer and videographer were on point, they captured some great moments and were very kind. The DJ Roy Chinn also did an amazing job, there was never a dull moment on the dance floor. Last but not least, our planner Sheilah did a great job with keeping us on track with everything and helping our big day run smoothly. Thanks again, it was definitely a great experience!
Jhena P
5.0
5/29/2024
My experience with this venue was absolutely amazing. My fiancé and I were not high maintenance or detail oriented for our wedding. We wanted the a simple nice wedding that we did not have to put a lot of work in and this place was perfect! High quality venue and vendors!! The venue itself was so beautiful, you barely have to decorate it. The vendors are all with the venue, and our amazing planner Sheilah was awesome! She gets everything prepared and deals with contacting all the vendors and putting everyone on the same page. I was so shocked the packages even included stationeries (save the dates & invites) ! Vendors included flowers, photographer, catering, DJ, day of coordinator, cake/desserts, all inclusive bar. I am so glad we chose to have our wedding here! When I tell people I barely did anything to plan this wedding.. I mean it. In a good way because it was such a stress free planing process for us! It was such a great day. Simple and beautiful
Bella P
5.0
5/22/2024
Sheilah has been so great to work with and so helpful in this entire process!! Loving Ashton Gardens
Blessing O
5.0
5/21/2024
Oh my goodness. Where do I begin? Firstly the venue itself is gorgeous. We had a large party and they were very accommodating to a large Nigerian wedding. My husband and I are pretty frugal so we splurged on some things and went cheap for others. We didn’t have the best experience in the beginning with Andrea to be honest. She was pretty hands off. Never scheduled follow up meetings and would take days to respond to my questions. I was regretting my choice until we were switched to a different planner named Sheilah. We didn’t request for a switch so it was even a surprise to us hearing about her promotion in the company. Now Sheilah was AMAZING. She would schedule follow up meetings. She would answer allllll my questions expeditiously. She was kind and warm and friendly. She and her team (Ana and Sydney) saved the venue for us. I can’t even thank her enough. If you are using this venue you really need someone like her to advocate for you. The photographer Kristin was also amazing! My goodness. I had my doubts again but upon meeting her and working with her I would give her a 10/10. Very thorough and organized. She even helped my awkward posing lol. You can’t go wrong with the cake either. My bridesmaids loved the cake so much she packed some in a bag for her to eat late lolll. I’m so grateful to have chosen this venue. I couldn’t be more pleased with super my wedding went this past weekend. Thank you Sheilah, Sydney and Anna for a phenomenal job.
Melissa H
5.0
5/04/2024
We had our wedding on April 27th this year and it went so perfect! We got the package that included a credit for the flowers, DJ, stationary, photographer and dessert which took off soo much stress trying to find everything individually. The centerpieces we got from the florest were bigger and much more beautiful than I thought they were going to be! My beautiful bouquet though however sadly was falling apart very easily so I had to be very gentle but flowers would still fall out.
Everyone involved from the coordinators (Madison, Brooke, Gianna) to DJ Omar, Courtnie from Design Haus and the desserts did great! The coordinators handled everything on the day. For the ceremony I wanted only one song for everyone to walk down and for the doors to open at a specific part of the song for me and they made it happen! Even when one of my guest broke her shoe the employees rushed to try and help her.
At the end of the night we did forget a few things in the suites because we were so tired and I was able to get in touch with one of the coordinators and was able to retrieve my items the next week so I am not sure about the comments from people who say they dont respond. This place is absolutely gorgeous and I am so happy we got to have our wedding here to start our marriage and share the beautiful memories with our families. I got so many compliments on the venue from all our guest and I am so excited to see the photos!
The main suggestion I would say for the venue is to be able to have earlier access to the venue before 12. The more time to get ready and relax the less stress I think I wouldve felt the day of.
Daniela E
5.0
4/27/2024
The venue's timeless beauty provided the perfect backdrop for our special day. Sheilah and her team truly exceeded expectations, demonstrating a proactive approach that ensured every detail was addressed promptly. Sheilah's guidance made the planning process effortless, culminating in a flawless event that surpassed our dreams. Highly recommended for anyone seeking a beautiful and stress-free wedding experience.
Daniela E
5.0
4/27/2024
The venue's timeless beauty provided the perfect backdrop for our special day. Sheilah and her team truly exceeded expectations, demonstrating a proactive approach that ensured every detail was addressed promptly. Sheilah's guidance made the planning process effortless, culminating in a flawless event that surpassed our dreams. Highly recommended for anyone seeking a beautiful and stress-free wedding experience.
Molly S
5.0
4/09/2024
Our wedding took place at Ashton Gardens West on June 12, 2023, and it truly was the most magical day of our lives. From the outset, our planner, Madison, was absolutely fantastic. She was with us every step of the way, ensuring that our vision for the day was realized to perfection. Even as my questions increased towards the end of the planning process, Madison responded swiftly and efficiently, providing reassurance and guidance.
One of the reasons we chose Ashton Gardens West was for its stunning chapel, which fulfilled our desire for a church-like venue. Additionally, having everything onsite meant that our guests didn't have to commute between the ceremony and the reception, making the day even more seamless.
The wedding packages offered by Ashton Gardens West are truly amazing, and they continually add new and exciting items. From selecting the invitations to choosing the drinks, every aspect of planning our wedding was made easy and enjoyable. We were impressed by the quality and affordability of their offerings, and we couldn't imagine a better venue for our special day.
The tastings available at all their locations were not only an opportunity for my husband and me to sample the delicious food but also a chance to explore other potential additions to our wedding, such as a live painter. These tastings became fun nights out amidst the chaos of wedding planning.
In the end, our wedding day was absolutely perfect, thanks in large part to the team at Ashton Gardens West. Their dedication, attention to detail, and commitment to excellence ensured that our dream wedding became a reality. We are forever grateful for the memories created in such a beautiful setting.
Allison T
3.0
3/26/2024
The location itself is absolutely beautiful. We loved getting married in the chapel with the floor to ceiling windows and the reception space had enough space to fit out 210+ guests. Having mimosas and beer the morning of was such a treat and the bridal/groom suits are perfect for getting ready. Our day of coordinators Anna and Jenine were ROCKSTARS! I gave them a listed timeline of events that I had created for the day and they took it from there. The entire wedding day ran smoothly because of them. The reason I'm not giving the venue 5 stars is because of the lack of communication between the vendors and event coordinator. Our event coordinator did not communicate with the DJ, who is a contracted vendor for the venue, that we were foregoing having a DJ and instead bringing in a band who was not contracted. This resulted in a confusing phone call from the DJ who did not realize that he was not working the reception and a panicked phone call from the event coordinator the day before the wedding because we had supposedly "forgotten to upload songs to the DJ to use at the wedding" despite us telling her multiple times that we were bringing in a band. Amongst other things the event coordinator had forgotten, she did not prepare us before our three zoom calls leading up to the wedding with what we needed to have ready. I was frequently left with a list of questions after our calls. Would I change that we got married at Ashton Gardens West? Absolutely not! At the end of the day, I loved my wedding and the memories I made there were priceless.
Ashia T
5.0
3/22/2024
First I want to shout out Jackie she was so amazing a knowledgeable, she made my rehearsal a breeze! The whole staff is amazing! I will leave another review after my wedding :)
Autum N
5.0
3/12/2024
I am grateful for Brittney S. She gave us the tour and helped us select the perfect packages for our special day. Ashton Gardens West is breath taking and can’t wait for the day to be here!!
Thank you Brittney!
Leslie M
5.0
2/26/2024
I got married at Ashton Gardens West in January 2024. From the moment I arrived to check out the venue I knew that was where I'd be getting married. They were extremely professional and accommodating to all our needs. Special shout out to Madison our wedding planner...she was AMAZING!!! Highly recommended.
Alicia M
5.0
2/17/2024
We just got married at Ashton Gardens West and it was amazing!!! Madison was absolutely wonderful. The planning meetings were well thought out and notes were taken to make sure they did what I wanted my day to look like. The day of both her and Anna were available to help at the drop of a hat. Definitely recommend the lovely ladies and the venue!!
Rashad P
5.0
2/16/2024
Jackie was amazing and showed awesome customer service and she was very nice and helpful
Frwd G
5.0
2/16/2024
Beautiful, the chapel was beautiful the food was great! Jackie, the event coordinator was wonderful. She handled all of our needs and even help us and an emergency sewing on a couple buttons on our jackets. This was a wonderful experience! We will definitely be referring friends to get married at Ashton Gardens West.
Jeffrey W
5.0
2/15/2024
Everything was great. The food we ordered was a little off the menu and it was great. Thank you to the chef and all the wait staff. Sheilah was great.
Whitney J
5.0
2/12/2024
Brittney S. made this experience so great! She was wonderful to work with! Very responsive and super helpful with making sure we had the venue of our dreams! Highly recommend booking the venue with her!
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5.0
2/05/2024
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Riley S
5.0
2/01/2024
Everything was handled very professionally.
Betty P
2.0
1/30/2024
The venue is beautiful, but the people that work there are not helpful at all! “The wedding planer Madison “ didn’t not help before the wedding or during the wedding, the food was cold , also we emailed her to tell her details of what we wanted and she didn’t follow through, the DJ also play the songs that he wanted ( even though we took hours to email him what songs we wanted) when the wedding was over nobody there help ( . They were actually kicking people out, saying they have another Wedding coming tomorrow that we needed to get out, zero professional. And they broke 4 candles , because they were in a hurry to kick us out ! I would not recommend this place at all , my daughter got married the year before in a different place and we really saw the difference
Trinidad A
5.0
1/13/2024
Had and amazing time, the venue had everything the grooms needed. Jackie and Shielah were super awesome!
Tony C
5.0
1/13/2024
Shiela and Jackie were incredible and very helpful during the time before and during the wedding. They were spectacular
Lawrence D
5.0
1/13/2024
Sheila and Jackie were great!
Kyle F
5.0
1/13/2024
Great job staff is awesome!
Jeffrey S
5.0
1/13/2024
The venue is beautiful and the coordinators, Sheila and Jackie, are very organized.
Emily T
3.0
12/27/2023
We chose this venue for its beautiful chapel, large reception space to fit our guest count, and its all inclusive package offered. Overall, the planning process was a good experience. Madison was great and very accommodating during the whole planning process. Brooke was our day-of coordinator and was very pleasant to work with as well. I'm giving 3 stars because the quality of the food was lacking-- I had many family members tell me that the salmon and steak were both overcooked and very tough and they could not eat it. The venue only does open-houses at certain times of the year and only serve some of the menu as part of taste test, and so we weren't able to try the food we selected for our wedding. The DJ (hired as part of package) also played songs that were on our no-play list. There were also a lot of different people involved in different parts of the process. The person who we first met to discuss the venue and packages was different from the initial venue rep and then we were assigned a different person to help with the planning and then we had a different day-of coordinator who was assigned to us about a month prior to the wedding. Everyone was pleasant to work with and there weren't any big issues that arose but there was no consistency and we were caught off-guard by the constant switching of hands. Ultimately, the wedding went well, and my only feedback is that I wish the food quality was better for how much the package cost as that contributes to guest experience the most.
Elsy R
5.0
12/25/2023
Kristy is the best wedding consultant ever she has made our experience with the venue very easy and have answered all our questions we have. She is an awesome exceptional person to work with! She is the best I truly recommend her !
Tobi I
5.0
10/02/2023
Overall great service, especially from my awesome planning representative Andrea G! She’s been on top of everything and a pleasure to work with.
Latoya B
5.0
9/25/2023
I recently booked to have my 2024 wedding at Ashton Gardens West Houston. My wedding specialist was Megan, and she was such a pleasure to work with. Megan was very responsive, patient, and answered all the questions I had regarding the venue. I am looking forward to working with the planning team to have my dream wedding!
Julie C
5.0
8/24/2023
Sheilah W. has been wonderful to work with throughout our wedding planning process. She is thorough, thoughtful and offers great advice. Definitely recommend!
Katherine L
5.0
8/13/2023
Kristy was such a lovely sweetheart who helped me stay in my budget, strived to do her best for us, constantly kind and professional. She even fixed my shoe! On top of that, the West location was so beautiful and gorgeous.
Nathalia A
5.0
8/12/2023
I recently had the pleasure of planning my wedding reception at Ashton Gardens West Houston, and I must say it was a truly wonderful experience. From the moment I stepped into the venue, I was captivated by its elegance and charm.
The attention to detail in the decor and ambiance was impressive. The venue exudes a perfect blend of sophistication and warmth, making it an ideal choice for any special occasion. The natural light streaming in through the large windows added to the enchanting atmosphere.
Andrea G., left a lasting impression with their exceptional service. Andrea's professionalism and attentiveness truly made the event memorable. It's clear that the staff takes pride in ensuring every guest feels welcome and well taken care of.
And let's not forget the food! The culinary offerings were not only beautifully presented but also incredibly delicious. The flavors were thoughtfully crafted, and each dish was a delightful journey for the taste buds.
Ashton Gardens West Houston is a gem of a venue that provides an elegant setting, top-notch service, and delightful cuisine. It's a place where memories are made and cherished. With a few enhancements to the menu, it could become an even more versatile choice for various events.
Lauren P
5.0
7/18/2023
BEAUTIFUL venue!! We wanted a simple yet elegant ceremony and that is just what we got! I would highly recommend! They are currently associated with Walters Wedding Estates and they do a wonderful job!! They do it all for you!! Flowers, food, music, even a luxury car ride home!! I would highly recommend Walters and Ashton Gardens West. No detail was spared!
Anna M
5.0
4/27/2023
I loved having my wedding here. My planner, Nicole, was awesome and always had quick responses. Every cost and item were well explained so there were no surprises. I do wish we had the venue for an hour earlier and an hour later. No one was ready to leave. Kenneth, our DJ, was the best! My complaints would be that it was too hot in the chapel and reception area, even after we brought it up with staff. The day of coordinator was not knowledgeable of the venue (AC system, if certain rooms would lock for valuables, etc.) and uncertain of the day of timeline. She had outdated info. And left the night early. While there was another coordinator there for us, she never introduced me to her. Otherwise, it really was a great day!
Jamie C
5.0
3/30/2023
Ashton Gardens West is a dreamy venue. Pictures doesn't do this place justice. We had our wedding 3/26/23 at 3:00 P.M in the afternoon with some overcast and pictures came out perfectly within the chapel. Overall my experience working with the staff and Sheila (our day of coordinator) was great. Day of we had some hiccups with the seating chart (with not enough seats per table), however they were quick to fix. We had a plated meal and dinner was served hot. Everyone spoke of how lovely an event it was and I couldn't be more sure of the venue I chosen.
Robert S
2.0
3/21/2023
Over $7,000 for unlimited open bar and they ran out of alcohol. Is that fair?
As others have warned, yes the venue is nice, but there are significant issues with management. They were responsive when money was due but after our event was over they have ignored MULTIPLE text messages, emails, & phone calls. We would have been happy to try to resolve this by other means, but be prepared to be ignored after your event is over.
We upgraded to the premium bar package because our favorite liquor was listed. It cost us over $7,000. Only a third of our guests drink, but the bar still ran out of our preferred liquor. It was our wedding day and we couldn't get the drink of our choice. Additionally, their payment website is not very advanced & one of our payments went through twice (ahead of schedule). We were told not to worry about it & since we overpaid the additional would be refunded after the wedding or deducted from any vendor fees. Well we were charged the vendor fees after the wedding & no word on the over payment. Another issue we had was that during the wedding our cake cutting was not clearly announced so our guests were unaware & the cake was not served - it was placed on a back table on one side of the venue so many guests did not get cake & there was SO MUCH CAKE LEFT OVER. All paid for & thrown in the trash.
We realized many of these wedding vendors/sites just try to be nice up front & get your business but they know you're not coming back any time soon so once they get your money they really don't care. Truly disappointing.
Katie H
5.0
1/28/2023
Having our wedding at Ashton Gardens West Houston was the very best! Laura did an incredible job helping plan our special day. She was always available to answer our questions, above and beyond the planning and the detail meetings. I loved having a venue that included catering, stationary, DJ services, and planning services all in one package. It made the whole process so easy. Our food was incredible and was complimented by all our guests! Even the guests who requested special dietary plates said the food was great, and appreciated the extra effort that went into providing for their needs. There were no surprises or hidden fees and the deposit was promptly refunded the next day. On top of all this, the venue was beautiful!!! Highly recommend!
Raquel B
2.0
1/18/2023
The venue itself is gorgeous. We fell in love with the chapel instantly. The reception space is so grand & beautiful. The food, when cooked properly is delicious. The servers and bartenders that worked the night of our wedding were wonderful. They were all very kind and attentive. That’s about all the good we have to say about this place. To begin, you will speak to 2 different people about your wedding. In our experience, there was a severe lack of communication between the initial person and our “planning representative”. In our first tour, we were told many things about what we could do as far as customizations and prices. We were also told the planning rep would be reaching out within one week. Almost 3 weeks went by before we actually heard from them. This was also true of the DJ services provided through the venue. Once we were passed on to the planning rep, everything changed. We were told “I’m not sure why they would tell you that, we aren’t allowed to do that”. So we made adjustments and moved on. However, this lack of communication continued between us and the planning rep. I was supposed to have a meeting with the planning rep and when the day and time came around they never called me. Apparently they had an emergency come up but didn’t have the decency to let me know. I demanded to speak to management, which by the way is almost impossible to reach. Our planning rep said they had spoken to management and things would be better. They were not. We had to involve another manager a week or two later to be in the email chain because the rep was still not responding to us. At this point we were extremely frustrated and upset with the way things had been happening. It was also brought to my attention the planning rep the person who has been planning everything with us, would not be at the wedding. 3 weeks before the wedding we would meet with a day of coordinator (DOC) in a “final details meeting”.
It’s now the wedding day and the DOC and an assistant walk into the bridal suite and are completely flustered and disorganized. It felt like the DOC had no idea what was going on even though we had already gone through everything and I had given her a binder with every detail. At one point, they had come into the suite with some problems that needed to be fixed and I couldn’t go out there and fix them because that was her job after all. The assistant looked at me and said “don’t worry, we will figure it out”. I understand weddings are stressful, but it is your job to make sure things go smoothly and the bride is not more stressed than she already is.
I had mentioned earlier the lack of communication between us and the DJ as well because there was. However, there was an app we had to fill out with every detail about dances, bouquet tosses, and toasts. They were aware of the times in which to initiate those events. We had to remind the DJ about the toasts and in the end, forgot to announce the bouquet toss. My husband and I were completely baffled at how they would forget to do something like that when they had us list it in their app!
We had selected a steak and chicken duo for our dinner and had let them know before hand how to cook the steak. Almost every single steak was served raw. We were in shock.
This place is gorgeous, however, in our experience it’s almost not worth everything we went through with the planning staff, the food, and the DJ. I hope they improve their communication and become more organized in the future.
Deanna W
3.0
12/16/2022
I have mixed feelings about this review but wanted to give others warning. The venue itself is beautiful and fit my daughter's theme perfectly. The staff was very responsive throughout the process and answered questions we had leading up to the day of the wedding. The food was amazing which I was not really expecting after a tasting at an open house but I was pleasantly surprised. We had enough guests for two bars (confirmed multiple times) and opted for the signature drinks (our package included it). On the day of the wedding, they were definitely not prepared at the bar. I don't know what happened because I never got a straight answer. I don't think they had enough staff, or did not realize that two bars were agreed upon, or both. There were only two people working the bar, and one of them did not know how to make mixed drinks. They did not batch the signature drinks as promised so when people ordered those, it was taking longer than it should. The bar line during the cocktail hour was way too long and guests were not served in a timely manner. I paid way too much for the bar package including the extended hours to have this happen. Make sure you have in the contract the number of bars for the number of guests and how many bartenders will staff the event.
Gloria L
3.0
12/13/2022
Unfortunately, our experience was not like the rest of the stunning reviews, which was what initially motivated us to go with Ashton Gardens. It seems the primary staff had changed and/or were undergoing some internal restructuring because communication was difficult, not reassuring, disengaged, and (dare I say) curt. That's the last thing an out-of-state bride needs... Overall, I did not feel like I was working with individuals who were service/hospitality-oriented... :( My only bright miracle of the wedding day was meeting and working with sweet Emily!
Karen M
5.0
12/07/2022
Ashton gardens was the best decision we made to have our wedding! The venue itself is extremely lovely and everything I wanted in a venue! The staff was awesome and were very attentive to us . I don't think we could have pulled off a smooth wedding without them and of course the food was amazing!
Rachael W
5.0
10/13/2022
We chose this venue for its architecture and décor, as well as for having one contact for venue, catering, and bar. To be honest, shortly after I booked with them, I started finding some pretty bad reviews, but once I voiced my concerns about the seemingly scarce communication, they adjusted to ease my mind. As the date neared and we really leaned on the gas, it was clear this group knows what they're doing. Phoebe, Keeton, and the day-of coordinator Emily were such a treat to work with and I couldn't have asked for more.
response 11/30/2022
Hi Rachel! Thank you so much for taking the time to write us such a positive review! We ar...
e so happy to hear that we were able to exceed your wedding day experience expectations! Phoebe and Keeton are some of our very bests, and we are glad that you enjoyed working with them just as much as we do. Thank you again for your kind review! We send you our very best wishes!
Christina W
5.0
9/24/2022
We had the most memorable wedding at this venue. Everything was perfect and couldn't have gone more smoothly. Keeton was wonderful to work with prior to the wedding she was very responsive to all our questions. Day of the wedding she was on top of it and very calm. I was scrambling being nervous and she had a calmness that everything was taken care of. It was such a great feeling to let go knowing that and I could enjoy our wedding day. DJ Alexander was so helpful with the song list prior too and had everyone out on the dance floor. His energy and ability to read the crowd was so good. We really enjoyed seeing everyone out there having a good time. The catering was delicious! We did not go to any tastings since the timing was so quick for us but they did not disappoint. We had plated dinner and the food was perfect temperature. They served us first and made sure we ate which is unheard of at weddings. Most Bride and Groom I hear don't get a chance to eat. Also, the bar was well stocked. We paid the extra hour and cut it off an hour before everyone left. It was the perfect amount of time. Thank you Keeton for all you did and Ashton Gardens for an over the top beautiful venue. It really was the best day we will remember forever. Can't thank you enough.
response 10/12/2022
Hi Christian, thank you very much for taking the time to write such a kind review! We love...
d being a part of your special day, and we’re so glad we could help the wedding of your dreams come true. Sending you our very best wishes!
Emmalin V
5.0
8/24/2022
I just got married at this venue in July 2022. It truly is a beautiful venue and all my guest complimented how stunning the ceremony space is. The reception area and dance floor is HUGE. The best part was that they had packages where it included food, drinks, linens, photo booth, wedding invites. A lot of the cost and planning was taken care through the venue which was really nice. The food was okay. They don’t have tastings and to try the food you must go to their open house which was a downside, however, the guests said the food was decent. Make sure to ask lots of questions because there are things they don’t allow (ex- outside late night bites, confetti poppers, etc). Overall we had a pretty good experience!
response 10/12/2022
Thank you so much for taking the time to write such a detailed and thoughtful review, Emma...
lin! We are so glad that you and your guests enjoyed your time with us at Ashton Gardens West Houston. We wish you the very best, and hope to see you again in the future!
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Ashton Gardens West Houston by Walters Wedding Estates
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