This review that I am writing is later than I had desired it to be because of the hectic new wedding planning I've had to plan in a matter of three months due to Ashton Gardens. My wedding planning with Ashton gardens began with an inquiry that... did not get a response until a week later, and the response only came after emailing the staff about my inquiry. Nonetheless, my fiance and I went with Ashton gardens but we should have taken their behaviour as a warning.
Throughout my wedding planning with Brittney Smith, whenever I requested anything, I was met with an unaccommodating, dry, denial; about absolutely anything. This worried me, because I felt like their behavior was a reflection of the service on the wedding day. I was afraid that they would make my day more difficult given how they were unaccommodating in the planning. I worried about their service in regards to food, setup, and hospitality with the guests. I made it clear to Brittney with this exact message just four, four months before the wedding, "Brittney, I am having an issue in which we believe your unaccomodation to make the bride and groom happy throughout this planning process will be a reflection on Ashton Garden's service and standards on the wedding day. I do plan on making a review after the wedding about how difficult it has been to get any sort of accommodation from the venue."
The response I received was completely uncalled for, extraordinarily unprofessional, and disrespectful. My email was then forwarded without my permission and my fiance received a call with the threat of cancelling the wedding, just four months before the wedding, and conveyed the message that they would no longer want to work with me and would only work through a different member of my family, a wedding planner, or my fiance. To this, I called Brittney and let her know that I would like to speak to her manager, Shara, she provided me the number and I left her a message. Minutes after my message, my fiance, not me, gets a call the they have terminated our contract. Completely unprofessional, they would not speak to me. There was no attempt from higher staff to discuss the matter or to understand, and nothing had been said to warrant this reaction.
I had to terminate contracts with furniture vendors, charger plates, makeup artists, etc. I was left with a little less than four months, four months, to find a new venue, and change everything that I had set with Ashton Gardens to a new venue. I had to notify all my guests of this change, and order and send new invitations. They know the preparation that goes into a wedding, and yet they terminated with me for nothing.
I pray that anyone looking to use this venue know how disrespectful, unprofessional, unaccomdodating end extremely not understanding they are. Please take notice that they have the right to terminate three, a merely three months before your wedding date for no reason and you could be left planning a new wedding in a matter of months.