Ashton Gardens West Houston by Walters Wedding Estates

ng a venue that included catering, stationary, DJ services, and planning services all in one package. It made the whole process so easy. Our food was incredible and was complimented by all our guests! Even the guests who requested special dietary plates said the food was great, and appreciated the extra effort that went into providing for their needs. There were no surprises or hidden fees and the deposit was promptly refunded the next day. On top of all this, the venue was beautiful!!! Highly recommend!

am looking forward to working with the planning team to have my dream wedding!

to detail in the decor and ambiance was impressive. The venue exudes a perfect blend of sophistication and warmth, making it an ideal choice for any special occasion. The natural light streaming in through the large windows added to the enchanting atmosphere. Andrea G., left a lasting impression with their exceptional service. Andrea's professionalism and attentiveness truly made the event memorable. It's clear that the staff takes pride in ensuring every guest feels welcome and well taken care of. And let's not forget the food! The culinary offerings were not only beautifully presented but also incredibly delicious. The flavors were thoughtfully crafted, and each dish was a delightful journey for the taste buds. Ashton Gardens West Houston is a gem of a venue that provides an elegant setting, top-notch service, and delightful cuisine. It's a place where memories are made and cherished. With a few enhancements to the menu, it could become an even more versatile choice for various events.

usic, even a luxury car ride home!! I would highly recommend Walters and Ashton Gardens West. No detail was spared!

dy to leave. Kenneth, our DJ, was the best! My complaints would be that it was too hot in the chapel and reception area, even after we brought it up with staff. The day of coordinator was not knowledgeable of the venue (AC system, if certain rooms would lock for valuables, etc.) and uncertain of the day of timeline. She had outdated info. And left the night early. While there was another coordinator there for us, she never introduced me to her. Otherwise, it really was a great day!

staff and Sheila (our day of coordinator) was great. Day of we had some hiccups with the seating chart (with not enough seats per table), however they were quick to fix. We had a plated meal and dinner was served hot. Everyone spoke of how lovely an event it was and I couldn't be more sure of the venue I chosen.

they have ignored MULTIPLE text messages, emails, & phone calls. We would have been happy to try to resolve this by other means, but be prepared to be ignored after your event is over. We upgraded to the premium bar package because our favorite liquor was listed. It cost us over $7,000. Only a third of our guests drink, but the bar still ran out of our preferred liquor. It was our wedding day and we couldn't get the drink of our choice. Additionally, their payment website is not very advanced & one of our payments went through twice (ahead of schedule). We were told not to worry about it & since we overpaid the additional would be refunded after the wedding or deducted from any vendor fees. Well we were charged the vendor fees after the wedding & no word on the over payment. Another issue we had was that during the wedding our cake cutting was not clearly announced so our guests were unaware & the cake was not served - it was placed on a back table on one side of the venue so many guests did not get cake & there was SO MUCH CAKE LEFT OVER. All paid for & thrown in the trash. We realized many of these wedding vendors/sites just try to be nice up front & get your business but they know you're not coming back any time soon so once they get your money they really don't care. Truly disappointing.

hey were all very kind and attentive. That’s about all the good we have to say about this place. To begin, you will speak to 2 different people about your wedding. In our experience, there was a severe lack of communication between the initial person and our “planning representative”. In our first tour, we were told many things about what we could do as far as customizations and prices. We were also told the planning rep would be reaching out within one week. Almost 3 weeks went by before we actually heard from them. This was also true of the DJ services provided through the venue. Once we were passed on to the planning rep, everything changed. We were told “I’m not sure why they would tell you that, we aren’t allowed to do that”. So we made adjustments and moved on. However, this lack of communication continued between us and the planning rep. I was supposed to have a meeting with the planning rep and when the day and time came around they never called me. Apparently they had an emergency come up but didn’t have the decency to let me know. I demanded to speak to management, which by the way is almost impossible to reach. Our planning rep said they had spoken to management and things would be better. They were not. We had to involve another manager a week or two later to be in the email chain because the rep was still not responding to us. At this point we were extremely frustrated and upset with the way things had been happening. It was also brought to my attention the planning rep the person who has been planning everything with us, would not be at the wedding. 3 weeks before the wedding we would meet with a day of coordinator (DOC) in a “final details meeting”. It’s now the wedding day and the DOC and an assistant walk into the bridal suite and are completely flustered and disorganized. It felt like the DOC had no idea what was going on even though we had already gone through everything and I had given her a binder with every detail. At one point, they had come into the suite with some problems that needed to be fixed and I couldn’t go out there and fix them because that was her job after all. The assistant looked at me and said “don’t worry, we will figure it out”. I understand weddings are stressful, but it is your job to make sure things go smoothly and the bride is not more stressed than she already is. I had mentioned earlier the lack of communication between us and the DJ as well because there was. However, there was an app we had to fill out with every detail about dances, bouquet tosses, and toasts. They were aware of the times in which to initiate those events. We had to remind the DJ about the toasts and in the end, forgot to announce the bouquet toss. My husband and I were completely baffled at how they would forget to do something like that when they had us list it in their app! We had selected a steak and chicken duo for our dinner and had let them know before hand how to cook the steak. Almost every single steak was served raw. We were in shock. This place is gorgeous, however, in our experience it’s almost not worth everything we went through with the planning staff, the food, and the DJ. I hope they improve their communication and become more organized in the future.

he day of the wedding. The food was amazing which I was not really expecting after a tasting at an open house but I was pleasantly surprised. We had enough guests for two bars (confirmed multiple times) and opted for the signature drinks (our package included it). On the day of the wedding, they were definitely not prepared at the bar. I don't know what happened because I never got a straight answer. I don't think they had enough staff, or did not realize that two bars were agreed upon, or both. There were only two people working the bar, and one of them did not know how to make mixed drinks. They did not batch the signature drinks as promised so when people ordered those, it was taking longer than it should. The bar line during the cocktail hour was way too long and guests were not served in a timely manner. I paid way too much for the bar package including the extended hours to have this happen. Make sure you have in the contract the number of bars for the number of guests and how many bartenders will staff the event.

unication was difficult, not reassuring, disengaged, and (dare I say) curt. That's the last thing an out-of-state bride needs... Overall, I did not feel like I was working with individuals who were service/hospitality-oriented... :( My only bright miracle of the wedding day was meeting and working with sweet Emily!

ding without them and of course the food was amazing!

he seemingly scarce communication, they adjusted to ease my mind. As the date neared and we really leaned on the gas, it was clear this group knows what they're doing. Phoebe, Keeton, and the day-of coordinator Emily were such a treat to work with and I couldn't have asked for more.

of it and very calm. I was scrambling being nervous and she had a calmness that everything was taken care of. It was such a great feeling to let go knowing that and I could enjoy our wedding day. DJ Alexander was so helpful with the song list prior too and had everyone out on the dance floor. His energy and ability to read the crowd was so good. We really enjoyed seeing everyone out there having a good time. The catering was delicious! We did not go to any tastings since the timing was so quick for us but they did not disappoint. We had plated dinner and the food was perfect temperature. They served us first and made sure we ate which is unheard of at weddings. Most Bride and Groom I hear don't get a chance to eat. Also, the bar was well stocked. We paid the extra hour and cut it off an hour before everyone left. It was the perfect amount of time. Thank you Keeton for all you did and Ashton Gardens for an over the top beautiful venue. It really was the best day we will remember forever. Can't thank you enough.

d food, drinks, linens, photo booth, wedding invites. A lot of the cost and planning was taken care through the venue which was really nice. The food was okay. They don’t have tastings and to try the food you must go to their open house which was a downside, however, the guests said the food was decent. Make sure to ask lots of questions because there are things they don’t allow (ex- outside late night bites, confetti poppers, etc). Overall we had a pretty good experience!

and on the day of the wedding. Our timeline was followed exactly and there were no mishaps that happened! I am so grateful that they made my wedding day so special and I highly recommend this venue other brides.

Keeton. Our wedding preparation went smoothly and the wedding day was perfect!

some things late. She made it work! She was also very quick to respond to questions and explained every step of the way when we were planning our wedding day. Walters Wedding Estates is amazing and had an option to include some things that they would do for us, so that we didn’t have to worry about it. I’d recommend Walters Wedding Estates to anyone! Most of the guests said this was the best wedding they'd been to.

gs late. She made it work! She was also very quick to respond to questions and explained every step of the way when we were planning our wedding day. Walters Wedding Estates is amazing and had an option to include some things that they would do for us, so that we didn’t have to worry about it. I’d recommend Walters Wedding Estates to anyone!

he has resolved many of my concerns with creative and effective solutions. I’m grateful to have her as a part of my wedding day. With a decade of experience in the wedding business, she is definitely top-tier in both skill and character. Ashton Gardens is lucky to have her!