Atlanta Evergreen Lakeside Resort

Don’t ruin your wedding!!!!!! They will steal your food and management doesn’t care because they have not attempted to return contact in over a month of attempts. We had many problems with the Atlanta Evergreen Lakeside Resort, but this review concerns our rehearsal dinner. Firstly, communication was awful, and from initial contact in April, we had no clue what they even offered to eat until two weeks before our rehearsal dinner on October 13th!!! During the several months prior to the rehearsal dinner, numerous attempts at communication were made with minimal responses and excuses being “sorry I was on vacation” or “sorry I was sick” and these responses were almost once a month with no resolution of questions or issues we had. We had already paid a $2500 deposit which was nonrefundable. Therefore, we were unable to back out without losing our money. 2 weeks prior, a new contact reached out to select a menu and to get a head count. While this new contact was incredibly helpful and very nice, it did not make up for all the stress and anxiety leading up to the event. We signed a specific contract stating that our event would start at 6 pm and end at 10 pm. We would be provided food and a cash bar with a bartender. The night of the event, the food was buffet style and was delicious; unfortunately, by 7:30, they were already pulling our food without our permission and without giving us and our guests the opportunity to get more. Additionally, the “bartender” for whom we paid $150, could not make the simplest of drinks, including a whiskey and coke, and cost an astounding $17!! Somehow, he was unable to take money so sitting next to him was a cashier to simply take money and hand the bartender a ticket. After the food was pulled incredibly early, what we assumed was a manager came down and demanded we sign a new contract that was more expensive than the original. When asked about the contract, she said she didn’t know the specifics and said it was probably because we were not charged for a cashier. She said we could discuss it with the management team afterward but that we had to sign it then. She also stated it was unlikely that more money would be due. Around 8:30 pm, several people had left, assuming the dinner was over because of the food being pulled, so the manager called the last call for the bar; despite that, we had the room reserved and the bartender paid until 10 pm. Several guests visited the bar downstairs and overheard employees stating there was food left over from an event. Saw several employees were handed to-go boxes filled with the food that we paid for, which was taken early without permission. We are so glad that our $4000 dinner could feed the hotel staff instead of our guests!! In our eyes, this is theft, plain and simple which management apparently supports. They handed out our food, which we paid for and barely got to eat, to the back of the house staff. Not to mention being rushed out early. Furthermore, they had the audacity to send us a bill for an additional $220 with no explanation other than what the manager stated the night of guessing it was for a cashier. The only contact made was for collection even though we reached out multiple times to management over the theft of our food and with no response at all, showing that they genuinely don’t care. I’m so thankful that it was only our rehearsal dinner and not our entire wedding that this establishment ruined.

Atlanta Evergreen was a pleasure to work with every step of the planning process up until our big day. We used the Evergreen for our wedding reception, and they were able to provide tables, chairs, catering, among so many other details. All of these were included in the overall price, which made it extremely budget-friendly as well as convenient. We were able to use our own vendors for floral arrangements, decor, music, and wedding cake. Part of our package included a honeymoon suite for the night, and breakfast the following morning. The Evergreen and staff helped make this day stress-free and fun!

This Venue and good selection was amazing. The staff really thought of all the anticipations of an event and placed it in an app. Great job

Overall, we were very happy with the Evergreen Marriott Resort. It is a beautiful venue - our wedding was outdoors at the pavilion, and the view with the adjacent lake, mountain, and nature was astounding. The reception ballroom was great as well. The event manager was very friendly and accommodating. There were some communication issues and minor hiccups that can be expected in such a wedding with so many moving parts; however, the venue and the event manager did compensate us for this and the customer service was good.