My husband and I got married here in September 2026. The venue itself is absolutely stunning, and it was a huge convenience for us that they provided most of what we needed for our... wedding!
Unfortunately, our overall experience was significantly impacted by communication issues throughout the planning process. I’m a very organized, detail oriented person, so I may be more sensitive to communication delays than others, but there were several instances where the lack of timely and consistent communication created unnecessary stress.
- It would often take at least 5 days to receive a response, and even then the responses would sometimes address only part of what we had asked.
- About 6 months before our wedding, we were told that we would have to provide appetizers in order to begin serving alcohol. By that point, our budget had already been established, so learning that we would need to add roughly $800 in unexpected catering costs was difficult. We ultimately made it work, it’s just one of those things we wish was communicated much earlier.
- 4 days before our wedding, our event manager reached out with several questions we had already discussed weeks prior, and then raised concerns about our reception layout. She had access to our layout for at least a month at that point, so it was incredibly frustrating to be told at the last minute we would need to significantly rearrange things. What made this even more frustrating, is that we had done a venue walkthrough before creating the layout, and at that time were told that what we had in mind could be accommodated. Thankfully, our original layout ended up working just fine, but the stress over this was completely avoidable.
- At the end of the wedding, as we were walking out toward the vans, a staff member told us we needed to get back inside and clean up our centerpieces or we wouldn’t get our deposit back. We genuinely had not realized our centerpieces were still out, so we immediately went back in and took care of them. But the way this was communicated felt unnecessarily harsh and left a sour impression at the end of an otherwise incredible day.
Overall, there were so many moments where a little more communication and attention to detail would have gone a long way. At times, we even got the impression that our questions and requests were more of a burden than anything else. Which was difficult when we felt we had been pleasant, responsive, and reasonable throughout the planning process. The level of uncertainty and confusion, along with the overall feeling we were left with was just disappointing and ultimately something we would have liked to avoid.