The actual wedding went well. However, the overall experience at the hotel was extremely disappointing. We arrived well past check in time, around 5:30 pm, and our room still was ...not ready. My family members rooms were not ready on time, and the next day many of our guests’ rooms were not ready. This caused a lot of family members to be late to our rehearsal dinner (which was at 6, and when we were leaving we saw a lot of guests still waiting for their rooms). This was super frustrating as we had spent a lot of money and time planning the weekend, and the hotel just couldn’t get it together enough to have people’s rooms ready at check in time @ 4 PM.
After the wedding, I found out about more issues with the guest rooms. Luckily no one told me before the wedding so I wouldn’t be stressed out. My family friends had a backpack stolen out of their room, cash taken from it, and was later found discarded on hotel property. Security was informed.
One of the groomsmen who was staying in the main building had mushrooms growing out of his closet. It was a huge hassle for him to get refunded, as he should have been immediately.
My bridesmaid and her husband also stayed in the main building until they found black mold in their room. They were moved into the beach front building, but then they realized they had been charged for this upgrade which should have been comped. It was a huge back and forth to get this righted.
Lastly, I received a bill a week after the wedding with random strangers’ rooms on it. They were not part of our room block and their stays did not even coincide with my wedding dates. Again, I was able to get this resolved, but I took multiple phone calls and emails that I should not have had to deal with.
While my actual wedding went smoothly, and Noha from sales, Javier and Migel did EVERYTHING they could POSSIBLY do to make sure it was a good night (would give them 5 stars if I could) the overall management at the hotel caused an unpleasant experience for both me & my guests. Disappointing as the room block rates were not cheap. If you are thinking of booking your wedding here, I’d suggest doing a room block at another local hotel and offering transportation for your guests to the venue. It’s also worth noting that the entire beach will not be cleared off for your wedding, which was the impression given during the sales tour. It will only be half the beach, which is not very large and leaves a possibility of sunbathers in your wedding photos. As long as you don’t mind that, the beach was gorgeous.