Babette's Gowns

er. Fast forward a year later, I scheduled my first fitting. Since I opted for the layaway program, everyone I’d spoken with on the phone told me I could pay the rest of the balance anytime, no problem. We arrived promptly for our appointment, escorted to the bridal suite. My mom, friend and I all waited patiently to be seen. Twenty minutes go by, no one had checked on us. Then this guy walks in, asks when I purchased the dress and what it looks like. Confused, I tell him last April and showed him a picture. At this point, I’m wondering why my dress isn’t hanging in the suite, ready for alterations. He proceeds to tell me he can’t find it and it could have been put back out on the floor and sold. We were all shocked as he seemed to not care and told us he’d continue to look. Considering I had made this appointment two weeks in advance, why were they just now trying to locate my dress?! Another 20 minutes go by and he comes back with a shop girl, asks to see my picture again and tells me they still can’t find it. At this point, we are all starting to get upset and I’m trying not to panic. After being there for an hour and 45 minutes, we decided we’d waited long enough with no answers, we got up to leave. My mom said something to a group of girls in the showroom and he proceeded to yell at her to get out. My friend and I turned around to address him because we wanted an explanation on what the hell was going on. He told us he had been the manager there for 20 years, which completely contradicted his complete lack of professionalism in handling this situation. I asked him why if I made my appointment two weeks ago, my dress waiting for me to begin alterations? He had no response. But he did tell us at least 3x that he was leaving the next day to visit his son whom he hadn’t seen in a year. Not sure what that had to do with my missing dress, but ok. He also tried to manipulate the conversation when I told him if he couldn’t find it, I wanted my money back. My friend stepped in to say “we get you have a life but this is her wedding dress and you’re the manager. How are you going to fix this? What’s your cell number? How late is the shop open?” etc. This was a very emotional, tense situation made 10x worse by the most unprofessional person I’ve ever dealt with. He never once apologized or tried to deescalate the situation. The only positive part of this nightmare is they did find my dress hours later. I get that things go missing, staff changes, etc. But the fact that we endured hours of unnecessary stress and were treated horribly by management was not worth it at all. Do not go here.

y and could try on the dress I ordered by Jenny Yoo. It was not a cheap dress. Out of the 6 bridesmaids, only 1 received the correct sizing of the dress. In fact, my sister, who tried the dress on in the store, was given the wrong size. The other 5 girls had to call with their measurements to order the dresses. I talked with the owner multiple times who said they ordered the dresses based off the sizing book they have in the store. Only problem was that their sizing was COMPLETELY off from what Jenny Yoo's website shows online. Two friends who needed a size 2 were given a 14 and a 16. Another bridesmaid called to order a size 6, even though they recommended an 8, and they still gave her a size 8 anyways. Fortunately, her and one other brides could flip their dresses due to sizing. They only thing that was offered to my bridesmaids was free on-sight alterations. One of the girls lives in Dallas, TX, and they other lives in Washington DC. They were having their dresses altered the night before the wedding. Hemming the dresses was not included in the free alterations. I argued with the owner of the store multiple times. I couldn't believe what such bad customer service I was being offered. The alterations department was great though. They had everything fixed in a timely matter, but the seamstress blatantly stated that based off their measurements, they should have never been ordered a size 14 and 16 dress. Five out of the 6 girls had to have alterations to their dress. Two of them had to pay for it out of their own pocket because of this store's mistakes.

notice. They took their time with me on the phone and answered all of my questions thoroughly. They did not seem inconvenienced or in a rush like some places I called. I have not been into the store b/c circumstances changed, but if their in store service is anywhere near their customer service on the phone, it must be great!

perience that I felt I was truly listened to in regards to what I wanted and didn’t want. After listening to me describe my venue and my vision, he had the perfect suggestion. I put the dress on and IMMEDIATELY knew it was “the one,” hands down. With zero pressure from Robert, I bought the dress right then and there! I can’t WAIT for it to come in!!

I would have never selected -- and I ended up struggling with a decision! I LOVED them all! They could not have been sweeter or kinder -- not just with my dress...but recommending shoes and jacket and jewelry...just AMAZING! I haven't have so much fun in forever -- and I felt so loved! THANK YOU for a WONDERFUL experience and I will definitely recommend you to everyone looking for the perfect gown!

e being attended to by the staff- it was really ridiculous. The store was also very disheveled with trash everywhere, curtains hiding things and paint cans. Don’t waste your time here. The dresses were not great either. I had a difficult time finding decent ones to try on.

ready for her big day. They had just a few weeks to do the alterations and would meet her there in the evening after hours for a fitting, if they needed to. Patient and accommodating. Really great to work with (we also got 4 bridesmaid dresses and our Mother of the Bride dress)

ay, it wasn't there. The woman that helped me (I believe her bane was Yola) was not helpful at all. She was more concerned with putting dresses away than assisting me. I found myself & my mother attempting to zip up my dresses. She even tossed one of the dresses on the dressing room floor for me to try on. I had no idea where the top or bottom of the dress was. It was a horrible experience & even if I did find a dress that I liked there, there was no way I was spending my money there!!!

tore! :)

ry - that I liked. Would 10/10 recommend

men working here are fantastic and give a great guest experience.

escorted upstairs where I met a bright, knowledgeable, and enthusiastic consultant named Alysia. I brought in style numbers of a couple of dresses I found online and Alysia was very quick and professional in finding similar styles that were complimentary to my shape and sense of style. I am very pleased with the dress I found. Thank you Alysia and Babette’s.

wanted someone with expertise to pull for me. A second girl came...she was as sweet as pie but it was her 2nd day. I also very much disliked that they didnt really help me get into the dresses and their dressing room was tiny. no bench or anything to put my clothes. A third woman came with a heavy accent and she, too, was very nice. She was attentive and listened to what I had to say. I appreciated her help..but at the end of the day, I found their selection to be very mediocre. I think this is a great place for brides on a very tight budget. Not the right place for me.

ed how unique and beautiful all of the dresses were. My first trip to Babette's, I found my dream dress. My first fitting, I became VERY nervous as they had ordered a size 4 which felt very snug on my body, so they had taken it out half an inch on the inner lining. I also began working out and eating clean. So between the small adjustment, and my fitness routine, the dress fit perfectly. I was so thrilled! I received compliments all night on the dress and how perfect it was. If you're looking for a unique dress, then Babette's is the right place to be. They have nothing but exceptional and stunning gowns!!

m dress that I love and cannot wait to wear.