Barspirit Premier Bartending Service

: We were contacted from multiple email addresses and threads, some of which we never received replies from, so we had to repeatedly cc the owner on our follow-up. The shopping quote we were asked to approve still included beer, which we had told them in writing we didn’t want, and it took multiple messages to get it corrected. Additional revisions were made that we didn’t ask for, requiring more back-and-forth to correct. They also sent a lot of advertising emails that came across as spam (such as shopping services we'd already agreed to and paid for). Billing Issues: For several weeks the portal’s shopping quote showed $0.00, which the owner later traced to the service duration being entered as zero hours on their side. It was confusing to be asked to approve a shopping quote that did not include dollar amounts. When we asked for an itemized list, this also did not include prices, which we had to again ask for. When paying our final balance, I noticed a $60.50 overcharge from ice tub rentals that had been increased, then reduced without a credit being issued. Neither the increase nor decrease were discussed with us- but when the increase was entered, my card on file was charged without explanation. In the end, the owner acknowledged the overcharge and corrected it, which we appreciated. However, by his own explanation, their billing system doesn’t automatically credit reductions, so a client who doesn’t check the invoice line by line could be overcharged. Bartender/event day challenges: Three days before the wedding, our bartender asked us to supply two large coolers. We had signed our agreement five months earlier, and ice delivery and tub rentals were already part of our package, so this was a stressful request with no solutions offered. During the event, she served me a drink I hadn’t ordered/lingered in front of the sweetheart table while I was giving a speech, blocking guests’/photographer's view. She also disagreed with our coordinator about the champagne toast, wanting guests to come to the bar instead of being served at their tables, which we had already discussed with Barspirit. Guests noticed. She also returned to us used/sticky disposable glasses and sticky leftover alcohol that we had to clean. Overall, the planning process took far more follow-up than we expected, and the on-site service didn’t meet the professional standard we’d hoped for. The client portal and alcohol calculator are interesting tools, but when they lack coordination (inputs not reflected on quotes) or basic functionality (displaying $0.00 totals for quotes needing approval), or result in over charges that aren’t caught by the Company, they leave a lot to be desired.