Bayside Limousine Service

I used Bayside Limousine for my wedding guests and when scheduling with the owner, he was aware that my wedding ended at 10pm. The driver, however, was ready to leave at 10 and when I told him that we had more guests coming out to the shuttle- he very rudely told me that he was DONE AT 10. I wouldn’t use these guys again. Poor communication and they charged my card an extra fee without telling me…you know, for the “additional time” Creeps.

Working with Bayside was nothing but disappointing. I have had great experiences with all of my vendors except Bayside. I booked Bayside because they were a peferred vendor for our wedding venue at the Chesapeake Bay Beach Club. When I booked with them, 6 months ago, I spoke to an individual who spoke about how they had worked with our venue for 20 years and we will do staggered shuttles going to and from the venue since we have a lot of guests staying at hotels (45 estimated). Needless to say when I spoke to our venue they said that they do not allow staggered shuttles for arrivals and that Bayside knows this. When I spoke to them about it they said that they have done it before and that I could then book another $600 shuttle (so that is 1,200 for two shuttles for 48 people...) or some of my guests could drive. They also offered me a one way shuttle to the venue for $400, which they normally do not do. Needless to said that they did not have a single shuttle large enough for our guests and since we were unwilling to pay $1,000-1,200 for a shuttle service that was 15 minutes from the guests hotels to our venue, could no longer work with them so we cancelled our contract. The man was incredibly rude and refused to give us our deposit back because he had offered us a solution of buying an entire other shuttle for $400-$600 our original price. Safe yourself a headache and stay away.

We hired Bayside Limousines to shuttle our guests for our 10/19/18 wedding ceremony and reception. We requested that the shuttle remain on site for the entire evening in case we had any guests who wanted to leave early. Because of this, we paid our venue to provide a meal and beverages to our driver. This was all put into our contract. After our ceremony our plan was to walk to a nearby bridge for pictures. Because we were losing daylight by the minute, our photographer suggested we drive instead to the bridge. We didn't think that would be a problem because we had a shuttle on site and would just use that to drive over. However, when we walked out to where the shuttle should be, it wasn't there. We looked up and down the roads around and it was not parked anywhere. Luckily we had a guest with a large SUV that could carry us all. We got back to the venue after pictures and the shuttle was still not there. The shuttle driver did not show back up for at least an hour - we saw it pull up when it arrived back. That was an hour that we paid for that we did not have use of the shuttle. I contacted Bayside Limousines to let them know what had happened and to give them a heads up that I would be leaving a negative review. I was promptly contacted back that they would speak to the driver that day to find out what had happened. It's been several days and they have not followed up with me. Ideally we should be given a refund of the one hour that the shuttle wasn't on location, as was agreed to in the contract. Unfortunately we don't see this happening. Some other minor issues we had that day: - The driver had a hard time getting out of our venue's driveway. Granted it's narrow, but it caused her to run late for the second pickup of guests from the hotel. (This was communicated to me by my husband.) - At the end of the night when I got on the shuttle and sat in the first row behind the driver's side, I stepped and realized there was a hole in the floor under the carpet - thankfully it did not tear away. While communication leading up to our wedding was great, based on the issues we had with them that day we definitely would not recommend this company to future brides, or anyone in need of a shuttle bus. We paid for 7 hours and did not get 7 hours worth of service. They essentially ripped us off.

We booked a limo bus for our rehearsal dinner, and a shuttle bus for guests for our wedding, and the service provided with both was fantastic! I emailed Jonce several months prior to our wedding, and he responded promptly, wanting to hop on a call to talk through some different transportation options. He was very helpful in making recommendations for the hours we’d need each vehicle booked, the size of each vehicle we’d need, etc. Our group had a small, intimate rehearsal dinner, and therefore didn’t need the limo bus for too terribly long, and I never felt pressured to extend the rental or anything of that sort. Although I was the original one who spoke with him, the transportation for our wedding was quickly delegated to my mom, and then to my fiancé, and Jonce and his team handled being shuffled from person to person beautifully—never seeming irritated that they were sometimes having to repeat something they’d already told me (or my mom, or Kevin). We had four hotel pick-ups before our wedding, and everyone was there perfectly on time! And Jonce even offered some incredible flexibility at the end of our wedding—taking the majority of the group to the bar, and then returning for the wedding party who needed to stick around the wrap things up. And then when I was sadly turned away at the bar for not having my ID (apparently my wedding gown didn’t cut it, ha!), Jonce bolted back to our hotel with a few of the men in our group to grab my ID for me! Bayside Limousine was fantastic to work with from start to finish!