I would love to give Be My Guest a 5 star review, however, I can't!
Based solely on how the food tasted - they'd definitely have at least 4.5 stars from us! My husband and I are still hearing from our guests how much they loved the food - and ...we agree! It was on point! The only criticism I can give on the food is that the chicken was a little bit dry and not the amazing chicken we were looking forward to from what we had at the tasting!
BMG is staffed by some wonderful and talented people. However - there were a few other complaints we had about our experience with BMG that are worth mentioning:
Although BMG was wonderful at communication at the beginning of the planning process, as the planning continued it would be a week or so of non-response to emails from my husband and I before we would have to follow up to get a response!
Sandy and Amy offered several times to help facilitate the Rentals we would need for our reception. Amy accompanied us on a rental appointment and we all agreed on colors for our tables and tablecloths. Within a few days we received an email that they were "concerned" about the color we selected. We requested a few changes to our rental contract (table # adjustments, changing the type of butter dishes, etc) and assumed they were taken care of. A month after our rental appointment, BMG expressed displeasure with our tablecloth color choice (for the third time!). Although we didn't see the issue with our color choices, my husband and I took off another afternoon from work so we could have a second rental appointment. The process was very aggravating and we didn't see the reason we needed to change the color of the tablecloths because the person providing the food didn't like them! We selected another color, it suited our flowers a little better and we felt like we couldn't go with what we originally selected. However, when we got the new rental list, we found out that BMG had requested NONE of the revisions we mentioned a whole month earlier and they had added things to the list they wanted and never mentioned to me. When I asked why they didn't change the quantities I requested they said "we wanted to get the colors right first". What does how many 36" vs 48" tables we need have to do with our table cloth colors?! And we didn't see any issue with our colors, why is that holding up any other work?! My husband and I ended up working directly with the rental company to make sure we got everything that we needed in the right quantities.
The lack of organization in conversation, length it took for replies, and the rentals issues were the three main complaints we had with BMG.
There was one other small thing worth noting - we sent BMG a timeline of our reception 2 weeks out from the wedding and had a phone call to go over all the details. Yet, at the reception, we were approached and told that we would need to bump up the cake cutting because there wasn't enough time to cut and serve the cake before the send-off. It wasn't really a problem for our wedding because we were a little ahead of schedule anyway - but that was something we could've accounted for 2 weeks before hand and not during the reception - just in case there was a real time crunch.
But again, the food was super good and well worth rave reviews - there were just a few administrative issues that made the experience less than ideal and a little aggravating during the wedding planning season!!