We were referred to BBBJ 3 months before our wedding by our wedding venue after our original florist fell off the face of the earth, because it seems professionalism and wedding vendors just doesn't seem to mix. Jen's responsiveness was a breat...h of fresh air. She was very quick at answering my emails and staying in touch, which was wonderful since I was an out of state bride. She had an abundance of ideas to help keep us near budget, and seemed to get the feel of what we were going for. One thing that I really appreciated was they added two aisle decor pieces day of, due to a change in the aisle set up with no questions asked AND no charge.
There were a few things though that myself or others were not pleased with though.
1. Before I went in to pay the final balance, I emailed Jen wanting to verify that the price was correct. She emailed back confirming that she had looked over it and all was correct. Well when I went in to pay, they actually forgot to add in an entire centerpiece which was a additional 10% to the final bill.
2. Jen or an assistant did not stay to help pin the boutonnieres on the grandparents/god-parents (which I generally is a service florists are supposed to provide) Jen arrived with the flowers, quickly told us how to keep them fresh, and then left to go to other eagerly awaiting brides. While I understand they she was extremely busy, there was some confusion on the location of the flowers and what flowers were meant for whom, and there was no one to ask and they weren't marked accordingly.
3. My husband's boutonniere was not how I had wanted it, nor how I discussed it with Jen. When I went to her for my in person consultation we reviewed pictures of specifically what I wanted, I had already shown these to her in email and that image was in our contract. I had told her I wanted a succulent to be the main focus (to match my bouquet) and have a small white flower accent. However, his boutonniere was mainly the white flower and the small succulent was hidden by the flower. although a trivial thing, it annoyed me since I had been so specific with my wishes. Overall, it's these details are the things separate a true professional (which doesn't seem to exist in Toledo) from the rest.
All things aside, our wedding flowers were gorgeous.