Bell Tower on 34th

and buyout details, as well as the interaction that left you feeling dissatisfied. This is not the standard of service we aim to provide. We’ve taken your comments to heart and used them to make meaningful improvements. In response to concerns like yours, we’ve recently expanded our arrival and setup times to provide more flexibility for our clients. Additionally, we’ve worked on improving our communication processes to ensure all details are consistently clear from the beginning. We’re thrilled to hear that you enjoyed the venue, staff, and food and that your overall experience with us was positive. Thank you for bringing this to our attention so we can continue to grow and deliver the exceptional service we’re known for. Should you have any further thoughts or feedback, we’d love to hear from you directly. Your insights truly help us refine and improve.

options and typically recommend that clients only book the amount of time they truly need, particularly when working with professional vendors. “All day options are available, but don’t pay for all day unless you need it.” If this was not clearly re-communicated, we sincerely apologize. About the rehearsal, it started 45 minutes to an hour later than planned because we were waiting for missing participants. While our standard agreement does allocate 30 minutes for the rehearsal, we aim to be flexible within the context of our scheduling. On your wedding day, our security camera system noted that you and your makeup and décor supplies arrived later than the contracted load in time. Additionally, one of your own décor members shared with a Bell Tower employee that the bouquets had been accidentally disassembled and used for the altar arrangements. While we don’t manage décor, we can’t emphasize enough the importance of using professional vendors to ensure a seamless event. We also learned after the fact that your invitations likely advised guests to arrive earlier than the contracted start time, which we strongly caution against due to obvious timing and scheduling conflicts related to operational scheduling as well as overall guest experience. Interestingly, at the end of your event, our cameras confirmed a conversation between you and your Event Producer, Lisa, in which you mentioned that you never found the missing bouquets. It’s unclear what changed after that discussion, especially given that the bouquets had been taken apart by your people who were decorating and incorporated the floral into the altar design. Despite these challenges, you and the wedding were beautiful and the feedback we received from your guests and the pastor was overwhelmingly positive. We did our utmost to ensure your day was as smooth as possible under the circumstances. Our goal at The Bell Tower on 34th is to deliver excellent events here in Houston. We are genuinely sorry for any inconvenience you may have experienced. Warm regards, The Bell Tower on 34th Team

ell-managed staff do not eat wedding cake but are occasionally mistaken for a vendor or other provider. The wedding was beautiful!

e venue at their own pace if they want to. We can do better in setting that expectation for first time visitors. The Event Producers here are very dedicated to our clients and we did not end your appointment that day. Thankfully, since you had to leave, you mutually agreed to follow-up with questions later. Once again, please accept our apology for the experience you described. Our goal is to deliver excellent events no one will ever forget.