Bella Bridal Couture

TLDR _ Warning: Terrible Communication at Bella Bridal - If you value communication when ordering your wedding dress, steer clear of Bella Bridal. My experience was marred by unfulfilled promises, missed deadlines, and a complete lack of responsiveness. I ordered my dress a month earlier than required, with a promised July arrival for my late September wedding. However, the poor communication led to constant delays, heightened stress, and unfulfilled promises. Multiple attempts to contact them were ignored. The dress finally arrived just a little over 30 days before my wedding. The experience lacked professionalism, with no tracking number provided. Disturbingly, I discovered a pattern of similar issues affecting other brides. Do not recommend; exploring other local shops for a better experience. Read on for the details." Do not go to Bella Bridal if you want to have any level of communication with what is happening with your dress. I went to Bela Bridal for one of my two dresses ( main gown), I ordered my dress a month earlier than needed to be purchased in December. When placing my order I was told it would be in July of next year, for my late September wedding. Once it got closer to my dress's arrival I started reaching out to the shops, I was assured over email my dress would be due in July. Once July had come I started reaching out more, email was okay but phone was not so much. Each time the shop would say we will let you know when it's here. Then the last week of July the shop informed me my dress should land maybe Friday and they would call me. Friday came and went I tried reaching out and at this point, somehow communication began to slip even more. The dress is now past the date/month I was originally given with very little communication on the shop's end. I'm going to try to keep this short, this is over a month of poor communication that led to very high stress. I kept having pretty much the same situation happen two or three more times. I would call multiple times and never get a callback. I had to go into the store multiple times because they would not pick up my phone calls or answer my emails and we were past my dress's arrival date. I was given three maybe four different dates that they said my dress would land. The date would come and go with no communication efforts made on the shop's side, I would never reach out even when the date passed. I would have to call and call or show up in person to get the same excuse. One answer that really stuck out was when we showed up in person I was told that they were not getting voicemails. Another time I felt like I confirmed they were avoiding my calls, I had tried multiple times to call the shop when I was supposed to be called by them about my dress landing (I was on the way to get my second dress from a different shop I had ordered a month later, I had really started to get stressed at that point) but never was called (like normal). I had to be the one to reach out. I called on my cell a few times no answer so I immediately called on my friend's cell and they picked up for her right away. From my perspective when they pick the phone up and heard it was me, it seemed like an ooo shit moment asked for a moment on hold. All in all my dress came in around August 23 almost 30 days out from my wedding. My dress needed major alterations that the shop knew about. So getting it that close was not a pleasant experience I was not sure if I have a dress for a good period of time. The communication with the shop was the worst part of the wedding overall hands down, it was so bad I even ended up buying a third dress off the rack. The dress landed on 8/23 the last day before I was going to take my backup into alteration and not receive the dress. It seemed like took me asking about what my rights were to cancel the order and get a refund or really any level of communication to get kind of started but was never professional for any setting let alone bridal in my opinion. One tip-off for me from the start was they never had a tracking number, getting three dates that the dress never arrived or was called back on made me think they were just lying to get me to go away. I think it is worth sharing that since this started I have learned of two other brides who have had the same problems, just through work I would not consider this a one-off but a pattern. I do work indirectly with the wedding industry and was shocked by their communication I would not recommend going to them. If you want one of the designers they carry there are other shops locally or close to it go there instead.

Had the best experience getting my dress at Bella Bridal Couture! I had already been to 3 other bridal shops prior to my appointment and walked in thinking I had found my dress somewhere else so I didn’t bring anyone with me except my mom. We had the pleasure of working with Sarah who is the absolute sweetest! She really listened to everything I liked and disliked in the dresses I tried so we could get to the perfect one. Other consultants that were not working with a bride made me feel so pretty and confident during my appointment. Highly recommend!