I am not one to normally write reviews, much less a negative review, but have had a horrendous experience with Bella Rose tux rental service. If this review prevents anyone from making the same mistake as I, it will be worth my time. We rented ...our tuxedos for our recent wedding. We had originally ordered two additional handkerchiefs to use the material to have a neck piece made. Before we left the store after initially asking, we had to clarify what we were doing and why we needed the two handkerchiefs. We asked how fast they could have them in, and were told a week. They never arrived, we called and explained a fourth time why we needed the additional handkerchiefs. They never came in and I was exhausted trying to explain to the incompetent staff so we went elsewhere for the material. Fast forward to the week of the wedding. Running out of time and patience, we called to see if the tuxes had come in. We were told yes and that we could come in the following day to try them on. We got to the shop at 5:30 pm. I tried my tux on, the coat was too big, the vest was huge, I mentioned it, but the girl told me the vest would tighten and said she thought it looked like it fit fine. We got home and realized one of the vest was completely wrong so I tried calling back, but it was 6:02 and they were closed. I called the following morning when they opened at 11 to let them know one of the vest were wrong and that I was not happy with the fit. The manager proceeded to lecture me on how I should have told them the night before. I stopped her and told her I just needed it fixed. She then went on to tell me how rented tuxedos are expected to fit poorly, but I could bring it in and she would see what she could do. I took them in, we decided the coat would work, but they would overnight the correct vest and a smaller vest for me. I went home and purchased two new jackets off Amazon and had the overnighted. They fit perfect, so we wore the pants, vests and shirts. We were told that they needed to be returned by Tuesday at noon. My brother returned his on Monday. They were closed, but there happened to be a worker there so he was able to drop his off. The took the remaining tuxes back at 11:00 am on Tuesday. There was a sign on the door saying they would be closed until Thursday. I left for my honeymoon on Wednesday so I left them with my sister to return on Thursday. She dropped them off and was told they had not received my brother’s who had actually dropped his off Monday. The employees at Bella Rose are the definition of incompetence. I would not refer my worst enemy to them and will never do business with them again.