We were impressed with the reviews and sample photos we found on Bellagala's website, so we booked them. When we first contacted our chosen photographer to set up a time to tour th...e venue and discuss what we wanted, she ignored our emails until Bellagala's management stepped in. They were finally able to get us a response from the photographer, which was that she was unavailable to meet with us during the time we were available. We decided that wasn't a huge problem as we had time before the wedding to meet her at the venue. Two months later, we attempted to reach the photographer to set up a time to meet at the venue. She did not respond to multiple communication attempts. When the management at Bellagala were also unable to reach her, they allowed us to choose a second photographer, Thomas. We did and set up a meeting to discuss our wishes. He did not show for the meeting and, finally, after an hour and a half, sent an email saying he wouldn’t be able to make it. So we set up ANOTHER meeting with him. He did show up, but, this time, was 15 minutes late with no apology. We met, discussed what we wanted, and went our separate ways. Thomas did provide us with a list of “think about these” picture ideas and asked that we provide him with a list before the wedding day. Within a week of that meeting (more than a month before the wedding), we sent him a link to the list on our Google Drive. We met one more time at the venue; he was on time, stated that he had received our list, provided good feedback and ideas for the photos given the venue lighting, and we, finally, left that meeting with some confidence about our wedding photos. On the day of the wedding, Thomas, who then identified himself as “Jeff” to everyone but us, showed up without the list. When reminded that we had sent it to him, he responded that he knew, but didn’t deal with electronic lists, so he needed a paper copy. We had never been told this or a paper copy would have been provided. Our day-of coordinator wound up having to sit with us through the pictures, reading the list from her phone. This took her away from some of her other responsibilities. Thomas (“Jeff”) took pictures throughout the day (before, during, and after the ceremony) and during the reception as contracted. We received the digital proofs in a timely manner (699, even though there were supposed to be 700). The pictures were ok. We were disappointed that he didn’t balance the groups better (we’re often on one side of the picture with others in the specific group off to another) or identify when an item of clothing should be shifted (think suit jacket bunching, dress wonky, etc.). We have some decent pictures, but, overall, we were disappointed with the experience with Bellagala and Thomas (“Jeff”).