Bespoke Beauty & Bridal

aren't part of our regular business practices. Being that we were not aware of your expectations, we were unable to accommodate you, or tell you in advance what was needed, so we could accommodate you... which is ultimately our goal. We aspire to a high level of integrity and open communication as our business model and at this trial, we discovered that we just weren’t a good fit for you. It's a great example of why trials before a wedding are important for everyone involved. You were made aware that the Artists available for your trial+wedding date would be staff Artists, not Erin/Annie, as they were already booked. We reiterated that again in the confirmation you were sent booking your trial date. We were not told that was not acceptable to you. We are always more than happy to provide portfolios of our team, when we are asked for them. Many brides accept our recommendation on staff, based on our level of experience in the beauty industry and the long term relationship with the Artists on our team. Clients trust our judgment. In many cases, we personally supervise trials, as we did with yours. The photos and reviews in our Portfolio feature work by both Erin/Annie and our Artist team and our reviews speak for themselves. We did not anticipate you'd want to review personal portfolios before we chose staff for your trial, nor did you make that request to us. In regards to feeling like you were refused or dismissed during your trial, that is never our intention with a potential client. To clarify for you, you were initially speaking with Annie (not Erin) and it was Erin (not Annie) who supervised your trial. We'd also like to explain, in more detail, our practices in regards to extensions. We don't stock or supply extensions or clip-ins at trials. Those are customized to an individual wearing them, requiring advance planning, time and cost on the part of clients. If someone expresses interest in hair extensions during a phone consult, we ask that they come to the trial with their semi-permanent extensions already installed, or we direct them as to where they can buy clip-in extensions to bring along so we can apply them at trial. We can't loan clip-in hair, being that is so specific to an individual. That would also require taking the finished style all the way apart before leaving, defeating the purpose of a trial (one aspect of which is testing the longevity of a look.) Both clip-ins and semi-permanent extensions ABSOLUTELY make a hairstyle look and fall completely different. They require different techniques to build a hairstyle when worn. In your case, adding semi-permanent extensions, plus a set of clip-ins (the parameters you said we'd be working with on the wedding day) would have significantly altered your chin length hair. Those additions would have given you a style closer to the long-haired, dense look you wanted. That was not made clear to us until your trial had started. It was physically impossible to create the look without the extensions being present at the trial. We apologize if our attempts to explain any of these limitations came off as a refusal to give you what you requested. Again, please accept our sincere apologies that the trial was not to your satisfaction. We hope you can find a team that works great for you and congrats again on your wedding.