*This review is based on a wedding trial of the bride-to-be and the maid of honor.*
As the bride-to-be, I stumbled upon Bespoke on The Knot and looked at all the glowing reviews, and decided to book them for a trial. I spoke to Erin on the pho...ne about my desired look and wanted to have the maid of honor there to make sure they could accommodate different looks and really tailor it for my bridal party so all of them would feel and look beautiful at the wedding. I compiled a folder with all of our current looks, had some inspiration photos for the big day, and sent it to them to look at before the trial.
My maid of honor and I showed up to the trial, and Annie was there but not Erin. Instead, there were two others present, a makeup artist and a hairdresser. Annie said she hadn't looked at my folder. Neither had the others. Then Annie proceeds to sit down on her couch and sip on tea and chat with the makeup artist and hairdresser. The maid of honor and I could barely get a word in, and it felt like we were extras in their show. The hairdresser told me that she didn't have extensions for my look, which I wish I had known about because I would have provided some. I wanted straight hair on top and loose curls at the bottom, so the extensions would just have provided extra length. Instead, she made my hair have super tight curls; when I told her that it wasn't like the look I had shown her, she and the rest kept insisting that it needed to be extra curly to hold the whole wedding, but I have curly hair, so it made no sense. Then Annie said it was because my outfit was too casual, so that's why the look isn't complete. They made my hair looked like I was playing "Annie" on Broadway. They kept dismissing my concerns.
My maid of honor wanted a smokey eye look. The makeup artist refused to add fake lashes to finish the look cause she insisted that she would do it on the wedding day. The trial is about perfecting the look before the wedding. She just didn't want to do it cause she had already applied mascara and didn't want to do it over. When my maid of honor expressed that she wanted the eyelashes, the makeup artist kept refusing to do it. So when she spoke out. She was also shut down.
Then Erin showed up the last 10 minutes of the trial and sat down and just chitchatted with Annie and the others. My maid of honor and I left and felt so bewildered about the whole experience. When I emailed Erin a few days later about my concerns, she kept making up one excuse after the other. I asked her why two others were doing the hair and makeup, and she said she had added them to the calendar invite, but she never sent me their portfolio or Instagram accounts. Why would I hire someone only as a connector? The only reason you hire a makeup and hair artist is based solely on their work, so I thought I was getting Erin & Annie and instead got two others without forewarning.
They were very unprofessional in their conduct.
The whole experience left me disappointed and $480 poorer.
( $200 per trial + tips) I would not recommend them based on how they conducted themselves with me. STAY AWAY.