BEST Transportation

t driver (I wish I could remember her name!). My guest reported that the shuttle following the ceremony had been on time and a fun short trip between sites. Thanks for making this part easy!!

as silk with the car. It was so fun surprising my dad and spending that time with him. Our driver was helpful, but also stayed in the background and let my dad and I enjoy our time together. We love BEST, and recommend them to everyone!

the photography shoot, the reception and the appointment for our hair and makeup touch up.

edding day schedule.

outside and watched her drive away.... HOWEVER I must say that thanks to the driver's cooperation, and my budgeting of extra time for the bus and transportation time overall, everyone managed to get there just in time for the ceremony to start. We also had a classic car for the groom and his parents, that returned for me and my parents, that then drove the groom and I back to the reception venue. That driver, Bruce, was FABULOUS! He could tell that there was chaos and he stayed calm, cool, and collected and got us exactly where we needed to go. He even drove us around a little bit to buy some more time for that extra shuttle trip to arrive so I did not arrive with guests. He was wonderful and the classic car was such a nice touch to a special day. I felt like a princess!! Overall, BEST was awesome!! after that little hiccup ;)

d so that we never felt hot even in July weather. I would recommend this company to everyone!

the place to go.

sionalism with the other companies. Several companies didn't call back in a timely fashion and several others weren't very helpful. Nikita was my first contact with your company. From start to end she was extremely professional and guided us along the way. Nikata made a very stressful situation very easy for me. She was very flexible with the changes we had along the way. In additon, Nikata truly seemed engaged with her job and with helping us have a very good experience. Your team provided updates along the way and provided text messages upon arrvail to the hotel on Friday/Saturday nights. The drivers both nights were extremely friendly and helpful to our guests. The coachs were right on time and very clean. I believe James was the "lead" driver for both nights. You should be very proud to have him on your team. He is an incredible ambassador for BEST transportation! Thank you very much for taking care of us! Please pass along a very well deserved THANK YOU to your entire team.

y. Also, they have a military discount! On the wedding day, overall everything went smoothly. There was a little hiccup and confusion with our guest shuttle as the driver didn't quite know where he was supposed to go or when, but this was quickly cleared up by my wedding coordinator and we had no further issues. The buses were clean and comfortable. Drivers were pleasant.

ll had the day open, or that was professional and reputable. I contacted Best and they sent me a thorough proposal with two options at a great price. They were a breeze to work with and when I contacted them a few days prior with a few questions / stop adjustments, they acted like it was no big deal. Day of, our driver was on time and professional yet friendly. She took extra care to help me get on and off the bus in my giant dress, which I really, really appreciated. She also dealt with the flowers and a few pieces of luggage that were being transported from the getting ready hotel to the venue. Best took away all my stress surrounding booking my transportation and I can't thank them enough.

ly made the changes for both Friday night and Saturday as we needed. The drivers were great to work with and helped make sure I (the bride) could get off and on the party bus with my dress and heels. The different shuttles and buses we used were all comfortable and clean! They did a great job and everything ran on time both days we used them!

quiry phone call, the booking team understood what I was looking for. They understand how weddings operate, so they are able to provide suggestions on logistics and types of vehicles. The whole process if smooth and easy to understand. On the day of, the drivers are courteous, the vehicles are clean, and we had no problem navigating between various sites. BEST Transportation truly is the best!

nt off without a hitch and we didn’t have to worry about a thing! The driver was on time, very professional, and I’m pretty sure our mini coach was brand new – it was spotless and modern. We are so happy we went with Best Transportation for our wedding day needs.

to either downtown or Lafayette Sq and through working with Lauren H., everything was perfectly set up before the wedding day. On the actual wedding night, it was a complete blur, but I remember the driver from BEST was a totally calm angel walking through my venue to make sure everyone was ready, and everyone was in the correct bus. I know it may seem dramatic but the act of searching the venue at the end of the night was done with so much kindness, along with the blur of the honeymoon, that it took me months to remember that they were an external vendor and I should review them! I found the pricing extremely fair but overall it was the customer service that truly elevates BEST above the rest. You won't regret hiring them! Thank you so much to BEST and Lauren for giving us the most wonderful wedding day, start to finish.

r and a myriad of construction. More than friendly when helping the ladies step down from the bus, even offered to help us carry various miscellaneous items from the vehicle so we could all get straightened out for photography. A truly wonderful and professional experience.

t that our getaway car did not show up on time. Dispatch had us scheduled for pickup an hour later than we had requested, so my husband and I ended up Ubering back to the hotel after our reception. BEST Transportation was quick to issue a refund to us for that portion of our reservation!

our trip he took care of everything. It helped make our wedding day stress free!

Beautiful limousine with prompt service. I was reassured that they were making sure we had everything we needed by sending email confirmations and reminders. They made sure we had information for dispatch if needed. We received the names of our drivers the day before the event. I felt we received excellent, personalized service. We used the limousine for 3 trips from the hotel to the wedding site allowing us to transport groomsmen separate from bridal party then our VIP family members. We booked a separate get away car for bride and groom to leave the reception for a fun, safe ride back to the hotel. When I had questions, I called and was given helpful assistance. I highly recommend this agency. Thanks to the drivers and the staff for all the help.

dvice and encouragement. I would have loved for her to share the entire day with us, if I knew her before this. One note I wish I would have thought about- we got a 14 person bus for 13 people, and it was super tight. We weren’t on there for very long, so it wasn’t a big problem, but if I were to do it again, I would have gotten the next size up to allow more room for moving around. Overall we had a fantastic time with BEST Transportation, and we will be using them again if we ever need another car/limo service.

many of our guests likely would not have been able to make it to our reception. The drivers were friendly and accommodating, putting everyone at ease. In particular, our "getaway" driver was amazing! It wasn't easy parting ways from the guests and party, but he made the ride home a great comfort and easy transition into married life! I would recommend BEST to anyone no matter the occasion, and will certainly use them again in the future!

helpful!

and our drivers were great! They were fun and took care of everything so we didn't even have to think about anything except enjoying our big day.

en the church and the reception venue. It was raining so hard that day, but regardless, Nikita was out front with an umbrella (in heels!) making sure none of our guests got wet! The same went for all of the drivers--everyone from Best seemed to have an umbrella in their hands! Also, the day before, Best called to let us know that they were upgrading our party bus because the air conditioner in the one we had reserved was on the fritz. They were truly outstanding in every way, and I would highly recommend them!

le (helping my team carry our clients’ boxes to the hotel - even to the room which was totally unnecessary but saved us many trips), and most of all they are reliable! I’ve been coordinating wedding for almost 10 years and they are my number one go to.

hat caused so much unnecessary stress and also left some of my family coming from abroad stranded. The first driver didn't know where College Church or the Grand Basin in Forest Park were, which I thought we're pretty easy landmarks. The drivers didn't know the name of the party they were taking are of and were banking on finding "bridesmaids with the same dresses" to identify who they were. My bridesmaids all had different dresses. We gave them point people to contact but they didn't choose to coordinate with them. They also allowed random guests onto the wedding party bus which led to an altercation at the end of the night. They also charged us for something after the fact without speaking to us or consulting us when we were actively trying to resolve the issues that happened on the day of. A couple hiccups here and there are expected to happen with transportation but they were just incompetent and quite careless.

car and the amenities before heading back to the hotel. This was such a fun way to exit!

ked away from our wedding reception. Thank you so much BEST Transportation for giving us such a reliable experience!

I definitely recommend them to future brides!!

k more pictures of us! We sang in the car, exchanged stories, and laughed the whole way. Craig was definitely a highlight of our special day. Thank you, Craig!

t representatives. They do send reminders which is nice so you know they haven't forgotten you. Both drivers were very nice although being picked up there was confusion at the airport as to where we were being picked up at. All in all, would definitely book Best again for airport transports.

ces were not correct. I asked the customer service representative to please fix this, but she told me that it would be fixed with the contract once I approve. I proceeded on with a perimeter seating option that I wanted by accepting the proposal even though it was incorrect. I submitted all of my information, which I had already given and was in the proposal, including my credit card information. After submitting my information, I was contacted two days later letting me know what my pick up location that I gave on my initial call was outside of service and would cost an extra $200 dollars. When I protested this as it was not in my initial proposal, the customer service person called back and told me even worse news, the bus I had been discussing with her for 2 weeks was actually not available the day of my wedding. This seems like a FUNDAMENTAL thing to check. To top it all off they had no additional options for my wedding date. Needless to say I am extremely frustrated. I choose to explore Best based on the outstanding reviews on this site, but unfortunately I did not have a good experience. Now I just hope I can still find what I am looking for from another company.

that we were all comfortable! Our drivers were wonderful, especially our driver Craig that drove us to our reception in the Bentley!

e using them in the future.

end!

es in St. Louis! I couldn't imagine using any other company in St. Louis! Will definitely recommend and use again in the future!

s friendly, courteous, and helpful - like holding my bouquet helpful. It made the day even easier. The vehicle was new, clean, and smelled good. We spoke to the office about exactly what we needed and they provided. Truly, the BEST.

, including the final payment. Overall it was a good experience and I would recommend.

iable transportation was an absolute must for us! BEST delivered! They were on time, the bus was cool and comfortable, and we had a smooth ride from our wedding, to the different places we were taking pictures, and then to the reception! Truly a pleasure to work with as well! They answered any questions we had, and they were eager to help us have the most amazing day possible! Thank you BEST Transportation!!

recommend this company to brides and look forward to working many more events together!

we needed transportation all weekend from the rehearsal dinner to the Chase Park Plaza, from the Missouri Botanical Garden back to the hotel. We used 4 total busses which could've been super confusing and expensive, but not with BEST. They were responsive, helped plan the shuttles, and the drivers were professional and very dependable. We loved working with BEST!

arty and guests within our budget. We wedding was in August and a few days before the wedding Best called to say that the air conditioner was acting up on the limo bus we had reserved for our wedding party - BUT, without a pause, Best gave us a free upgrade to a different limo bus with a properly functioning air conditioner. The limo bus and shuttle bus for our guests arrived early, expertly followed the routes we wanted, and were very polite and patient with everyone. I am glad we chose Best Transportation!

few days before and iced and set it up for us! They are so wonderful and so reasonable, the best!

lk. I would recommend looking into this option if a shuttle bus isn't provided with the hotel cost.

ur service. The Rolls was supposed to be our special exit, and it would have been a nice moment. In the scheme of things, it doesn't really matter, but if I could go back in time, I definitely would have hired someone else.

the driver $100 and the guests were left stranded at the venue for 30 minutes. They did give us a credit on the price later to make up. For it, but we'd obviously rather not have this kind of thing happen in the first place. I guess if something has to go wrong at your wedding it could ha e been worse than this. Otherwise they were great and the service was very professional. However, they need to be more careful about who they subcontract to.

d and were very reasonably priced. They were so helpful and flexible!!

ith her! Thank you Lisa to contributing to our special day, it was perfect!

re reliable and prompt. I would recommend this company very highly for any transportation needs! Nancy M.

to their sales team and was blow away by how willing they were to work with me. I didn't want to spend a ton since we wouldn't need the rental for a long time. They were able to work with my budget. My husband was blown away when the car arrived. The driver showed up early, which was amazing. He even told our Photographer about some great angles that he has seen others take with the car. We felt like movie stars getting driven around. It was perfect!

obvious choice for our short (3 hr) wedding transportation. We were to be picked up at the Westin downtown, travel to the Arch, and then to Soulard to be dropped off at our venue. A few hotel-to-venue trips would be made to transport guests during the last hour. It started off great, with Stephen being a friendly guy, but it was soon evident that he didn't know his way around downtown St Louis despite having a GPS. It's a pretty straight shot from the Westin to the Arch grounds, yet we somehow ended up taking 55 South and accidentally visiting Soulard to turn around. The driver admitted he didn't know St Louis well... which needless to say, is concerning. Our bridal party and photographers were tense during the ride, following along on our phones and trying to give directions. It was a stressful part of the day, and while we only ended up running about 15-20 mins late, I would have preferred to hire a professional that perhaps reviewed the route in advance of providing service if he knew it would be unfamiliar. Unfortunately, we were the least-satisfied with Best Transportation out of all of our vendors.

guests to the south entrance of the zoo. This resulted in me receiving many panicked phone calls while I was still at the church with my daughter and also due to his delay in delivering the first shuttle of guests, the additional guests were "stranded" at the church waiting for his return. It was a really awkward situation for me and my husband. We were very unhappy. The driver would not answer his phone therefore we didn't know where our guest were located in Forest Park. Our guests finally got off the shuttle and walked to the event.. When I spoke with Kelly Millette and Cheryl Charleston at Best they stated they would adjust the charge as an apology and that did not occur. I would not recommend this company for your transportation needs.

smoothly. We used 4 different vehicles and had exceptional service with each driver. Best is slightly more expensive, but worth every penny.

e I had miscounted. Their drivers were professional and Kelly was so quick and helpful to respond all throughout, so grateful for Best and Kelly!

16 person bus (looks almost like a shuttle bus). A day later we get a phone call from Best transportation stating that they don't think that the bus will be representative of our big day and that they wanted to give us a free upgrade. We ended up with a beautiful HUGE stretch hummer!! Everyone in the wedding party was ecstatic and extremely impressed. The communication and professionalism from this company was also incredible. I had everything taken care of and organized for the transportation in less then 24 hours. I would definitely go with Best Transportation again.

river.

a stress free day. The Limo Bus was very clean and well maintained and was perfect for our wedding party. Employees prior to our wedding day were professional, timely, and curteous. We would recommend Best to anyone for transportation needs.

oid any issues on our special day! The only issue we had was with the playlist we created, we weren't able to get it to work but luckily they had a back up playlist for us . We also used their shuttles for our out of town guests, which worked perfectly!

e very nice and clean and the drivers were excellent! Thank you for your professional services!

s. From my first call to the drop off, they were professional and more. The driver did forget to call to let us know he was downstairs but he more than made up for it. From instructing me on the best way to get in and out of the limo in my dress comfortably to having plenty of cold bottled water in the limo, to ensuring that we made it to the reception at the time we were supposed to, BEST is really the BEST. I will use them again for other special occasions!

getting on and off the bus, he even lifted my dress so it wouldn’t get dirty from the wet ground. He is great, we highly recommend requesting him as your driver! Our only complaint was that the toilet filled quickly, within a couple hours. I would ask the company to make sure it’s emptied before your wedding party gets to it! 

med would only take 30 minutes. It took closer to 45 minutes-1 hour. They bus worked fine once we got it and the driver was very apologetic and worked hard to get us moving. At that point we were an hour behind schedule though and had to cut out a location for pictures. Everything worked out in the end, but it was rough and we were left sitting for a long time. They did contact us after the day to check in knowing there was a problem. They apologized and worked very hard to make it up to us. I think this was a fluke situation and was unfortunate.