I was feeling really confident about choosing BEST Transportation after speaking with the staff during the quote process over the phone (since I don't live in St Louis). They were incredibly helpful and quick to respond, and it seemed like the ...obvious choice for our short (3 hr) wedding transportation. We were to be picked up at the Westin downtown, travel to the Arch, and then to Soulard to be dropped off at our venue. A few hotel-to-venue trips would be made to transport guests during the last hour. It started off great, with Stephen being a friendly guy, but it was soon evident that he didn't know his way around downtown St Louis despite having a GPS. It's a pretty straight shot from the Westin to the Arch grounds, yet we somehow ended up taking 55 South and accidentally visiting Soulard to turn around. The driver admitted he didn't know St Louis well... which needless to say, is concerning. Our bridal party and photographers were tense during the ride, following along on our phones and trying to give directions. It was a stressful part of the day, and while we only ended up running about 15-20 mins late, I would have preferred to hire a professional that perhaps reviewed the route in advance of providing service if he knew it would be unfamiliar. Unfortunately, we were the least-satisfied with Best Transportation out of all of our vendors.