Where to even start.
The Good:
Our flowers looked good, even though there were a few minor things we didn't love. They were small things, though, so we didn't ask her to make any corrections. Over all, all of the flowers looked great.
The ...Bad:
The rest of the experience. Sue (our primary point of contact) was just terrible to work with. The responses that we got were often rude, short, and unhelpful. We'd send emails with entire paragraphs and multiple questions, only to receive a single sentence in response. Sue's attitude needed serious adjustment. She was condescending and rude constantly.
The worst day was the day before our ceremony. We arrived to view the flowers at 11:40, thinking that the window to do so was between 11:00 and 1:00. We were mistaken, the window is from 12:00 to 2:00. Unfortunately, our flowers weren't in the shop (they were at a different shop being assembled), but we weren't angry and were willing to wait since we got there early. However, Sue quickly asked how we got to the shop. When we said we took an Uber, she rudely said "well, I guess you're gonna be Ubering again." Taken slightly aback, I said that we just got the time wrong (we were obviously trying to keep track of a lot) and that we were willing to wait. Sue said something along the lines of "well if you read your paperwork, you'd know when to get here." Look, I get it. We were there early, but only by about twenty minutes. I didn't need the attitude, especially when I said I was willing to wait. By the way, we didn't get to wait. Sue brought up a choppy FaceTime call and showed us our flowers that way. Not exactly a great way to inspect a final product.
Our next major issue came with delivery. We have an email from Sue from the week of the wedding in which we agreed on a 3:00 PM drop off time at the venue. Our venue didn't allow set-up to start until 1:30 at the earliest, so 3:00 would have worked great to have tables already set up for the centerpieces and everything else. Well, the day before Sue dropped on us that 3:00 PM was too late for her. She said she'd be dropping the flowers off between 10:00 AM and 12:00 PM (that's a big gap, by the way). So I (the groom) got to wait around about an hour and half until the flowers were delivered at 11:30. Then, we got the pleasure of putting our flowers in a friend's hotel room because our venue wasn't ready for them yet.
It's not a big deal we had to put the flowers in someone's room. It's also not a big deal that I had to ask my mom to help set up the tables. What is a big deal is that I paid almost $2000 for flowers and felt like our florist had absolutely no interest in actually helping us make the day special. Everything was about her and what she wanted, despite our previous agreements.
We didn't even get to keep the vases. We got married on Saturday and were on a flight back to the United Kingdom the next day, so we had to organize for someone to hold onto the vases until Beth's decided that they were ready to come get them (they were closed Sunday). Luckily we had family staying until Monday, or else I don't know what we would have done.
The only reason this review is 2 stars is that the flowers were decent (although not perfect). If you have no other options, maybe consider Beth's Flowers. Or just get a venue with it's own décor.