Beyond The Veil Bridal

I wanted and they spent 3 hours with me and my family helping me find the perfect dress! They were so amazing and friendly. My best friend found her dress here as well! I highly recommend this location!!!

me to make sure I had exactly what I wanted. Mary was so sweet and helpful! Everyone there seemed genuinely excited to help me get ready for the big day!

such little time before my wedding date. Bravo!

. I highly recommend shopping here

rl dresses, tuxedos, and a whole bunch of other stuff. There customer service was stellar, and they have in-house alterations. This place is every brides dream come true!

ghly recommend them for all your bridal wear needs. John Kiepke www.jkiepkephotography.com

und one that had to be ordered in my size. It arrived in less than three weeks. Even though the shop was full of brides shopping for a wedding dress, I received undivided attention from my consultant. This is a hidden treasure in Vancouver.

e no worries that my dress will be amazing, on time, and looking phenomenal on my day.

ustrating that the entire process was a complete lack of communication on their part. From bait and switch tactics, to outlandish pricing at every turn once you commit to a dress and lastly, not making good on previous promises. Be prepared to spend significantly more than you budget with this shop. I had a designer in mind that they told me they carried. Only to find out that the selection was very limited and of course cost way more than they originally estimated. There was no communication of all the costs associated with each step in the process at the time of purchase. I was presented with a $700 quote for alteration when I was originally told they can do much of the changes (which evidently was extensive) for little to no cost at the time I purchased the dress. They could not acquire the veil I really wanted from the dress maker I had dreamed of and thankfully went somewhere else to get it. Once agreeing to the alteration costs, (again after having no other choice) I was told they potentially could not do what was the most important change that I needed. At least in the end with all the stress and anticipation of how it would end up looking, they were able to make the correction within the last week of the wedding. With much pushing on my end. It became painfully evident VERY early in the process that I would have to call, schedule, ask, email and continually follow through with communication and be persistent to get what I needed. It was a complete total lack of communication on their part the whole way. As if all this wasn't enough, I needed shoes near the end of the process and they had a sign in the store that what they had were 50%. Again the bait and switch occurred that only the select pairs and sizes IN THE STORE were 50% off. And the shoes I ordered (they chose) were potentially the wrong color and they needed to order another pair last minute. They said they would pay for the rush shipping since "they were responsible" and they would charge my card the day of the wedding or near after. The $50 shoes I thought I selected wound up being $285 with no receipt or explanation. Upon returning the shoes after the wedding I was credited $119. Again another bait and switch cost that put me over the edge with this store. I'm sure this is not an easy business given the emotional nature of one of the most important purchases in the event of a lifetime. They came no where close to meeting my expectations of their continual words to me. " We will take care of you." Regrettably, I would tell you to stay far away from their empty words and outlandish prices that they so often tell you that "other shops" practice. I'm just thankful that I could proceed to completion to have the beautiful wedding and the dress and veil of my dreams despite all their actions that could have jeopardized my outcomes. All the best to your dress finding journey and your, "I DO!"

d the Veil Bridal made the wedding dress in my mind come to life. It was beyond beautiful. I can not thank them enough.

ng day a success! I am so greatful for his service. I would HIGHLY recommend Beyond The Veil.

got married. When I picked the dress without even seeing it in person, I stated I would want to add a simple sleeve. I was not comfortable with bare arms in October. I was reassured many times this would be no problem. When I visited the shop in June, we discussed the sleeves and appliqué I wanted to add along the waist and across the edge of the bust. Again, I was reassured this was simple and no problem. They were going to send me fabric options and go from there. I ended up having to call and email multiple times to receive my choices. I was told to make an appointment to come back in July. I was very understanding as I know they are very busy and a small shop. I wasn't scheduled an appointment in July, but rather, later because of all the summer weddings. My mom went to the shop to clarify the simple applique details and helped pick the appliqué for me. At the appointment, one of my sleeves was complete and the appliqué trim pinned on to be sewed. This was simply a narrow applique trim to be added around the waist and the top edge of the bust. The dress was pinned to my height. I was asked to come back the middle of September and it would be complete. Unfortunately, since I work 12 hour night shifts, had a fiancé going through chemo and live 5 hours away, I decided to schedule the appointment out an extra week to assure everything was completed and there would be no delays. On my way to Vancouver, I was advised by the shop that my dress and veil would not be ready Monday morning and were not ready because the material was on back order. This was confusing to me, as they had all the material at my last visit, and the applique trim was already pinned on the dress. After several calls I was text messaged to come to the shop after 5 pm on the Tuesday before my Saturday wedding. I was extremely frustrated because I had company flying in from across the country on Wednesday, decorating and other last minute wedding details and still waiting on my dress. When I arrived shortly after 6pm, I was told my dress was still not ready and that maybe I should go get a mocha! Once the ladies who I had never met brought it out to me, they told me to try it on if I wanted and asked if I needed help. They got the dress in the dressing room and I pointed out they had missed a 6 inch section of appliqué and had not sewn the bra cups in. At this point it is very late in the evening. I was in a hurry to drive back across the state to pick up company arriving. Without any regard for the days I had spent waiting in Vancouver, I was asked how I wanted to settle the remaining $187. I have no problem paying for anything. The dress and additions were rather expensive, in fact the price of the additions changed frequently. It was the manner of disregard of my time 3 days before my wedding that rubbed me wrong. Ultimately, I got my dress and the $187 was paid. I was home 2 days before my wedding absolutely exhausted from driving until 5am. There is no doubt the dress, sleeves and appliqué were lovely. One wouldn't know that by the awful picture posted on the website of me on my phone, no makeup, black bra out and my hair a mess. Sadly, by the end of the night, both sleeves had ripped off, bustle buttons broke and stitching came undone. Luckily, we only wear our wedding dresses once!

hop and they are the best place to work with! I haven't met a single wedding vendor who doesn't up-sell in some fashion, but Beyond the Veil Bridal does there best to LOWER prices for you!!! No up-selling at all! I was shocked when they took off alteration costs for me simply because they knew it was a stretch for me and they didn't want my day to be hampered by something they could fix. AMAZING!!! I walk in and I feel like I'm with family. They always know my name and they are not here to just make the next sale. The entire team is here to make your day special! I'm so thrilled that I found my dress at Beyond the Veil Bridal!!!

u call or email.

try on dresses and were genuinely happy for me when I found "THE dress." I would recommend this shop to anyone looking for an affordable price and great help while looking for your dream dress! Loved my experience and my dress :)

m dress! The owners are so accommodating, definitely recommend!

t various other bridal gown shops, and I am thrilled that I found my absolute dream dress at BTV! It's exactly what I always wanted, and more! Jeff and Tamara are the sweetest people you will meet, and they work so hard to make sure every bride is happy. Kelsey has also helped me, and she is amazingly sweet and very helpful! It is so wonderful to work with people that truly are passionate about what they do, and who strive to make their customers happy no matter what. Thank you so much for making my special day even more special! You are the best! :-)

e best customer service I've had so far.